Freshdesk vs TOMIS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshdesk
Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.
- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates
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Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
TOMIS
Consolidate all your customer conversations into a single, organized inbox. Respond to messages from various platforms like SMS, webchat, Facebook Messenger, and Instagram efficiently.
- Centralized inbox
- Manage SMS
- Manage Webchat
- Manage Facebook Messenger
- Manage Instagram messages
- Streamlined customer responses
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Simplify your customer communication with the TOMIS Inbox! One central inbox to keep your communication channels clear and respond to customers, no matter how they reach out. Currently supports: SMS, Webchat, Facebook Messenger, and Instagram.
Screenshots
Verdict
The clearest difference is rating: TOMIS at 5.0 against Freshdesk's 4.5. TOMIS also leads on monetization model (free vs freemium). Freshdesk's advantage is update cadence (weekly vs every 3 months) and ratings volume (3K vs 2). On price, ads, in-app purchases and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TOMIS holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 2, so its average is the more settled of the two.
Freshdesk ships an update weekly, TOMIS every 3 months. The most recent releases landed on October 16, 2026 and September 17, 2026 respectively.
| Parameter | Freshdesk | TOMIS |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3K ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 33.8% of reviews | — |
| Number of ratings | 3K — better | 2 |
| Update frequency | Weekly — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 137 MB | 50 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | TOMIS Holdings, Inc. |
Customer experience
Freshdesk
TOMIS
Bugs and requests
Freshdesk
Reported bugs
5 issues- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts
Requested features
6 requests- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
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- Customizable notification settings
TOMIS
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshdesk
No in-app purchases
TOMIS
No in-app purchases
