Freshdesk vs 1501 Broadway
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshdesk
Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.
- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates
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Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
1501 Broadway
This app provides building occupants and visitors with essential information, including a dynamic dashboard, maintenance requests, event listings, and company directories. It also offers building guides and important contact details.
- Dynamic building information dashboard
- Maintenance request system
- Event listings
- Company directory
- Building guides and contacts
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This application is intended not only for employees that work in 1501 Broadway - Paramount Building but for their visitors as well. Important information about the building is organized on the dashboard, which dynamically changes throughout the day. The app offers more functionality including forums, ability to request maintenance, events, information about companies in the building and about the building itself where you can find important contact, guides and documents. This app is created with cooperation with the building’s developer – Paramount Leasehold and is updated regularly. If you have any suggestions for improvement, if you find a bug, or just want to say hello, please write to us at support@sharryapp.com.
Screenshots
Verdict
The clearest difference is rating: Freshdesk at 4.5 against 1501 Broadway's 4.0. Freshdesk also leads on review sentiment (34% vs 0%) and update cadence (weekly vs every 2 months). 1501 Broadway's advantage is monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Freshdesk holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 34% of Freshdesk's written reviews are positive against 0% of 1501 Broadway's.
Freshdesk ships an update weekly, 1501 Broadway every 2 months. The most recent releases landed on October 23, 2026 and October 18, 2026 respectively.
| Parameter | Freshdesk | 1501 Broadway |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3K ratings) — better | 4.0 (4 ratings) |
| Positive reviews | 33.8% of reviews — better | 0.0% of reviews |
| Number of ratings | 3K — better | 4 |
| Update frequency | Weekly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 138 MB | 160 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Sharry Europe s.r.o. |
Customer experience
Freshdesk
1501 Broadway
Bugs and requests
Freshdesk
Reported bugs
5 issues- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts
Requested features
6 requests- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
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- Customizable notification settings
1501 Broadway
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshdesk
No in-app purchases
1501 Broadway
No in-app purchases
Questions
Is Freshdesk free?
Is 1501 Broadway free?
Which has better reviews, Freshdesk or 1501 Broadway?
Do Freshdesk or 1501 Broadway have ads?
Which is updated more often, Freshdesk or 1501 Broadway?
Other comparisons
