Freshdesk vs OnPoint Smart Mobility

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.

OnPoint Smart Mobility gives businesses a clear and convenient way to manage daily fleet operations from a mobile device. Designed for authorized fleet managers, dispatchers, and drivers, the app helps teams: - View vehicles and fleet activity - Track vehicle locations and trip progress - Assign and manage trips - Monitor driver activity - Complete and review vehicle inspections - Track maintenance and operational information - View relevant alerts and reports OnPoint Smart Mobility is a companion application for organizations using OnPoint fleet-management services. Users sign in with credentials provided by their organization. The app does not offer purchases or subscriptions within the application. Available features and information depend on the user’s assigned role and the services configured by their organization.