Comparison

Virgin Plus My Account vs Chateau

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Virgin Plus My Account

Manage your mobile and internet services conveniently from your smartphone. Pay bills, monitor usage, and make plan changes with ease. Access support and manage add-ons like travel passes directly within the application.

Highlights
  • Pay and manage bills
  • Check data and internet usage
  • Change monthly plans
  • Add and remove add-ons
  • Manage travel passes
  • View plan details
Features
Read full description

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more. - New! Change your monthly plan right in the app. - Check your account balance, view, download, print and pay your bill. - Easily manage your travel usage. - View your wireless and Internet usage. - Add and remove add-ons (including Travel Passes for roaming). - Check out your plan details. Find support from anywhere in the app. Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin. Learn more about app permissions: virginplus.ca/privacy For app support or troubleshooting, please contact: VPAppSupport@VirginPlus.ca

About

Chateau

Features
Read full description

THE STREET-TO-SUITE SMART BUILDING APP Citylink's easy-to-use mobile app enables seamless integration between your connected lifestyle and your property, providing convenient fingertip control over your unit at any time, from anywhere. Citylink’s app facilitates connectivity to all IoT conveniences and allows you to manage even the most advanced function with the touch of a button, such as: Lock and unlock your suite door. Adjust and control the temperature of your suite thermostat to balance comfort and energy efficiency. Be alerted to property events that require immediate attention and/or caution. Seamlessly initiate and resolve maintenance requests. Issue digital keys to guests for simplified access to the property and your suite. Stay connected to your community through local events and discount opportunities. Unlock your smart living experience today. *Mobile App features and functionality may vary by property. Refer to your Property Management team for more information.

Screenshots

Virgin Plus My Account4 screens
Chateau3 screens

Verdict

The call

The clearest difference is iOS requirement: Chateau at 15.6 against Virgin Plus My Account's 18.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Virgin Plus My Account ships an update every 3 weeks, Chateau every 6 weeks. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

Scorecard1 real difference · 9 level
Virgin Plus My Account versus Chateau: the parameters behind the verdict, then further details
ParameterVirgin Plus My AccountChateau
PriceFreeFree
Rating4.5 (3.7K ratings) — better—
Positive reviews17.6% of reviews—
Number of ratings3.7K — better—
Update frequencyEvery 3 weeks — betterEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPod
Requires iOS18.015.6 — better
Further details — not scored
Size570 MB127 MB
Age rating4+17+
DeveloperVirgin PlusTheCityWideGroup

Bugs and requests

Virgin Plus My Account

Reported bugs

4 issues
  • App crashes and freezes frequently
  • Inconsistent language settings
  • Billing and payment issues
  • Inaccurate data usage tracking

Requested features

4 requests
  • Add dark mode option
  • Improve app performance and responsiveness
  • Provide more detailed usage and billing information
  • Enhance customer support and communication channels

Chateau

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Virgin Plus My Account

No in-app purchases

None

Chateau

No in-app purchases

Questions

Is Virgin Plus My Account free?
Virgin Plus My Account is free to download, with no in-app purchases.
Is Chateau free?
Chateau is free to download, with no in-app purchases.
Do Virgin Plus My Account or Chateau have ads?
Neither Virgin Plus My Account nor Chateau shows ads.
Which is updated more often, Virgin Plus My Account or Chateau?
Virgin Plus My Account ships an update every 3 weeks, and Chateau every 6 weeks. Most recently, Virgin Plus My Account was updated on October 26, 2026 and Chateau on October 24, 2026.

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