Comparison

TSW Mobile Client vs Oracle Field Service

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

TSW Mobile Client

Access fire alarm network information remotely from your mobile device. View system status and perform limited control functions for system testing and maintenance. Requires network connectivity to a TrueSite Workstation.

Highlights
  • Fire alarm network annunciation access
  • View fire, priority 2, supervisory, and trouble conditions
  • Limited password-controlled functions for system testing
  • Alarm, silence, and reset controls
  • Connect unlimited clients simultaneously
  • Remote access via VPN on cellular service
Features
Read full description

Access Simplex® Fire Alarm Network information by connecting to a TrueSite Workstation (TSW) using a Mobile Client: • Enables an iPhone, iPad, or iPod touch mobile device to become a TSW Mobile Client providing fire alarm network annunciation access with restricted features similar to a PC based Remote Client • Mobile device must be able to access the local area network (LAN) where the TrueSite Workstation server is connected • Compatible with 3G and 4G cellular service via VPN (virtual private network) connection • Connect an essentially unlimited number of TSW Mobile Clients for simultaneous status information access • View the TrueSite Workstation status of: Fire Alarm, Priority 2, Supervisory, and Trouble conditions Limited control functions can be accessed by password controlled login and by designated mobile device for system testing: • For applications where agency listing and approvals are not required, and where operation is permitted by the local authority having jurisdiction (AHJ), Civil Defense, or equal; and for qualified and authorized fire responder/life safety site personnel to use during system testing • Non-listed control functions include: Alarm, Priority 2, Supervisory, and Trouble Acknowledge; Alarm Silence, Priority 2 Reset, and System Reset; utility and audio controls • Mobile control functions provide a convenient and efficient method for authorized personnel to access system information during initial system setup, system commissioning, and subsequent system service activity • With the TSW Mobile Client, the TrueSite Workstation response to system testing is readily available to authorized personnel at the test location without requiring someone at the TSW to respond, and without requiring use of a laptop computer

About

Oracle Field Service

Empower mobile workers with seamless access to work activities and communications. Manage routes, update tasks, track inventory, and stay connected, even offline. Synchronizes automatically when connectivity is restored.

Highlights
  • Access and manage work activities
  • Route management
  • View activity details
  • Provide activity updates
  • Inventory management
  • Peer communication
  • Offline synchronization
Features
Read full description

By installing this app you agree to the End User License Agreement terms at http://www.oracle.com/technetwork/licenses/eula-ofsc-mobile-ios-14-feb-18-4425385.pdf Oracle Field Service Mobile allows mobile workers to easily access, execute and manage work-related activities and ongoing communications from their mobile device. This includes retrieving activities, managing routes, viewing activity details, providing activity updates, managing inventory, communicating with peers, etc. The app works when the mobile worker does not have internet connectivity and automatically synchronizes any actions taken while offline when connectivity is established. When used with Oracle Field Service Smart Location, functionality is extended to continually gather a mobile workers coordinates when the app is running in the background. Note: Oracle Field Service Mobile requires an active Oracle Field Service subscription and features will vary based on the subscription services.

Screenshots

TSW Mobile Client4 screens
Oracle Field Service4 screens

Verdict

The call

The clearest difference is rating: Oracle Field Service at 4.3 against TSW Mobile Client's 2.9. Oracle Field Service also leads on update cadence (every 2 months vs every 13 months) and review sentiment (24% vs 0%). TSW Mobile Client's advantage is monetization model (free vs subscription). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Oracle Field Service holds the better App Store score, 4.3 against 2.9. That said, the two scores are not equally well evidenced: Oracle Field Service has 400 ratings behind it against 10, so its average is the more settled of the two. Written reviews point the same way: 0% of TSW Mobile Client's written reviews are positive against 24% of Oracle Field Service's.

UpkeepUpdate frequency

TSW Mobile Client ships an update every 13 months, Oracle Field Service every 2 months. The most recent releases landed on November 4, 2026 and November 11, 2026 respectively.

Scorecard5 real differences · 5 level
TSW Mobile Client versus Oracle Field Service: the parameters behind the verdict, then further details
ParameterTSW Mobile ClientOracle Field Service
PriceFreeFree
Rating2.9 (10 ratings)4.3 (400 ratings) — better
Positive reviews0.0% of reviews23.6% of reviews — better
Number of ratings10400 — better
Update frequencyEvery 13 monthsEvery 2 months — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterSubscription
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.015.0
Further details — not scored
Size71 MB38 MB
Age rating4+4+
DeveloperJohnson Controls, Inc.Oracle America, Inc.

Customer experience

TSW Mobile Client

All ratings9 ratings
Positive33.3%
Neutral33.3%
Negative33.3%
Written reviews7 reviews
Positive0.0%
Neutral42.9%
Negative57.1%

Oracle Field Service

All ratings387 ratings
Positive81.4%
Neutral7.5%
Negative11.1%
Written reviews89 reviews
Positive23.6%
Neutral14.6%
Negative61.8%

Bugs and requests

TSW Mobile Client

Not enough reviews yet to summarise bugs or requests.

Oracle Field Service

Reported bugs

12 issues
  • iOS 13.1+ compatibility breaking app functionality
  • FTA plugin not loading on iPhone devices
  • Health check feature non-functional on iOS
  • GPS/map features failing intermittently
  • Configuration connection errors on startup
Show 7 more
  • Message reply text box disappearing
  • Back button stuck to top and unresponsive
  • Dropdown selections jumping to page top
  • Login screen ELA acceptance button unclickable
  • App logging out after inactivity or iOS updates
  • Work order creation failures
  • Invoice data displaying as blank on iOS

Requested features

7 requests
  • Remember login credentials with fingerprint authentication
  • Prevent automatic logout during extended idle periods
  • Improve app loading and data sending speeds
  • Add photo library access alongside camera option
  • Display current time and cell signal strength
Show 2 more
  • Fix back button functionality to prevent page resets
  • Enable offline functionality for areas without coverage

In-app purchases

None

TSW Mobile Client

No in-app purchases

None

Oracle Field Service

No in-app purchases

Questions

Is TSW Mobile Client free?
TSW Mobile Client is free to download, with no in-app purchases.
Is Oracle Field Service free?
Oracle Field Service is free to download, with no in-app purchases.
Which has better reviews, TSW Mobile Client or Oracle Field Service?
Oracle Field Service is rated higher. TSW Mobile Client averages 2.9 out of 5 from 10 ratings, while Oracle Field Service averages 4.3 from 400 ratings.
Do TSW Mobile Client or Oracle Field Service have ads?
Neither TSW Mobile Client nor Oracle Field Service shows ads.
Which is updated more often, TSW Mobile Client or Oracle Field Service?
TSW Mobile Client ships an update every 13 months, and Oracle Field Service every 2 months. Most recently, TSW Mobile Client was updated on November 4, 2026 and Oracle Field Service on November 11, 2026.

Other comparisons