ServiceChannel vs Backflow Pro
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceChannel
Manage work orders, conduct site inspections, and review proposals from anywhere. Streamline facility management with tools for tracking, editing, and auditing locations and equipment. Capture actionable intelligence on-site to improve efficiency.
- Create, search, and edit work orders
- Proposal review and actions
- On-site inspections with Site Audit Manager
- Search work orders by various criteria
- Filter work orders by status
- Edit work order details including status, priority, and schedule
- Capture facility condition and submit work orders on-site
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Create, search, and edit Work Orders anytime from anywhere to minimize the time required to get your WOs completed. Proposal review and actions on the fly. Conduct on-site inspections of your locations with Site Audit Manager. Search Work Orders By: • Tracking Number • Work Order Number • Purchase Order Number • Location Keyword Reassign Work Orders Filter Work Orders by Status Exclude/Include Supply and Maintenance Categories in any list Edit Work Order Details: • Status • Priority • Schedule Date • Trade • Provider • NTE • Purchase Order Number • Description • Category - Notes - Photos and Attachments Proposals • Approve • Reject • View Details • View Photos and Attachments • On Hold • Assign Site Audit Manager Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through • Rapid, on-site capture of facility condition • Cross audit decision support • In-audit submission of work orders • Conduct audits for facilities, safety, loss prevention, construction punch lists, etc • No auditor training required Please Note: Site Audit Manager requires an additional license.
Backflow Pro
This app digitizes backflow prevention documentation, creating secure, visual records with time-stamped photos and GPS data. It streamlines compliance letters, invoices, and repair tracking for building and facility professionals.
- Digital backflow prevention program creation
- Time-stamped and GPS-stamped photo embedding
- Electronic signature capture
- Automated compliance letters and invoices
- Cloud syncing across multiple devices
- Scheduling calendar with push notifications
- Organized file storage by project and client
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A powerful, user-friendly app by Time Lock Documentation with embedded backflow testing checklists and compliance letters. This program creates a visual digital backflow documentation record which is attached to common paperwork creating digital visual proof of backflow prevention certification and compliance with governing law. The Backflow PRO provides a mobile and web synced backflow documentation process for all buildings and facilities. The Backflow program has been designed for the building, facility, and maintenance industries, for professional contractors, inspectors, plumbers, states, provinces, cities, counties, water companies, property managers and service technicians. The Backflow PRO documents backflow testing procedures providing testing “passed” and testing “failed” on the building backflow prevention device including a compliance letter, invoice, estimate, change order for any repairs required in the field. This creates a highly effective program for certifying and tracking repaired “backflow assembly devices” on a regular schedule. Backflow prevention device certifications, repairs, work estimates, and invoices are easily scheduled, visually captured, and logged with ease. The Backflow PRO leverages smartphone technology with our patented, time-lock documentation process that includes embedded photos watermarked with time, date, ambient temperature, and GPS location in addition to sorting, storing, and emailing documents and enabling signature capture (E-Sign). The program provides remote E-sign-off from multiple locations and cloud syncing on multiple devices . Features • Creates secure, digital backflow prevention program in minutes (Say goodbye to lost or damaged paperwork). • Reduces labor hours for projects by providing a digital web log and field application. • Backflow inspections, compliance letters, and repairs are easily scheduled, created, digitally captured, and logged with ease. • Embeds photos-stamped with time, date, ambient temp, GPS location. • E-signoff for multiple signatures of inspectors, project managers, etc. • Emails professionally documented, certified PDFs. • Time-locked, encrypted data fields-prevent errors and data tampering. • Organizes and stores files by date, project, system, and client. • Improves accountability-gives clients, water companies, and building owners detailed proof of work. • Designed for field use with no internet or server connections needed. • Cloud storage and synchronizing on multiple devices . • Creates full scheduling calendar with push notifications to field applications. • Certifications can be saved to the PlanGrid documents folder when the application is synchronized. • TLD PRO version, multi-user web dashboard and integrated apps allow teams to sync projects and documents on multiple devices from the field to the office. No ads. $71.99/ month; $80.99/month, $49.99/month, $29.99/month and , $3.99/month are the intended price of your in-app purchase product, Gold_Mechanical, Platinum_Mechanical, and Silver_Mechanical, Bronze_Mechanical and StandAlone_Mechanical. See privacy policy: https://timelockdocs.com/times/site/privacy-policy Terms of use: https://timelockdocs.com/times/site/terms-of-use
Screenshots
Verdict
The clearest difference is in-app purchases: ServiceChannel at none against Backflow Pro's 5. ServiceChannel also leads on ratings volume (807 vs 1). Backflow Pro's advantage is rating (5.0 vs 4.7) and iOS requirement (15.6 vs 17.0). On price, update cadence, ads and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Backflow Pro sells 5 in-app purchases, starting at $3.99 per month. ServiceChannel asks for nothing beyond the download.
Backflow Pro holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: ServiceChannel has 807 ratings behind it against 1, so its average is the more settled of the two.
ServiceChannel ships an update fortnightly, Backflow Pro every 3 weeks. The most recent releases landed on October 12, 2026 and October 2, 2026 respectively.
| Parameter | ServiceChannel | Backflow Pro |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (807 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 14.9% of reviews | — |
| Number of ratings | 807 — better | 1 |
| Update frequency | Fortnightly — better | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Freemium | Free with in-app purchases |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 98 MB | 22 MB |
| Age rating | 4+ | 4+ |
| Developer | ServiceChannel | Time Lock Documentation, LLC |
Customer experience
ServiceChannel
Backflow Pro
Bugs and requests
ServiceChannel
Reported bugs
12 issues- App crashes when opening service tickets
- App crashes when using camera outside app
- Login required repeatedly despite recent authentication
- Unable to upload pictures in work order creation
- App sticks on 'logging in' screen
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- Invalid PIN error messages
- No issue list available error
- No provider found error after updates
- Unsupported URL error code
- App gets stuck on location selection
- Description dialogue box causes app closure
- Missing tracked orders in app and on PC
Requested features
8 requests- Work order filters matching web platform
- Quick view option for work orders
- Feedback section for completed work
- iPad-optimized version
- Remember login option
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- Ability to disable location tracking requirement
- Streamlined invoice submission process
- Improved photo loading speed
Backflow Pro
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ServiceChannel
No in-app purchases
Backflow Pro
- Stand Alone Plan$3.991 Month
- Bronze Plan$29.991 Month
- Silver Plan$49.991 Month
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- Gold Plan$71.991 Month
- Platinum Plan$80.991 Month
Questions
Is ServiceChannel free?
Is Backflow Pro free?
Which has better reviews, ServiceChannel or Backflow Pro?
Do ServiceChannel or Backflow Pro have ads?
Which is updated more often, ServiceChannel or Backflow Pro?
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