Avaya Call Management System Mobile Supervisor vs Comstice Mobile Agent

Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”. Features Supported on CMS Mobile: - Real time performance metrics and statistics for skills and agents - Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries - Customizable thresholds - Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity **** Requires network access to CMS product server version R17 R3 and a valid CMS user Login **** **** Requires externally signed certificate to be installed on the CMS server **** **** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****

Comstice Mobile Agent is a call center agent app for Cisco Finesse for UCCE, PCCE, UCCX, Avaya AES and Genesys PureConnect. It helps users to login as call center agents, set themselves available / ready and receive customer calls from their mobile phone line. Comstice Mobile Agent helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls through their mobile GSM line. Comstice Mobile Agent helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). It can pick the agents based on their live geo-location and many other features. Comstice Mobile Agent does not require any mobile VPN solution. It communicates with call centers via Comstice Mobility Server. Businesses can host Comstice Mobility Server on their network DMZ or their cloud service.