Freshservice vs CCH ProSystemfx PM Mobile Time

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab

CCH® ProSystem fx® Practice Management Mobile Time provides a complete time entry solution for tax professionals on the go. By leveraging all your data, clients, and projects from ProSystem fx Practice Management, Mobile Time helps keep your time and expense entries current and accurate. Navigate the entire time entry process by entering time and expense transactions quickly and easily. Next, review your daily and weekly time and expense summaries and then release the entries individually or as a date range. Stop worrying about keeping track of all your client contact information. Instead, search your entire Practice Management database for the most up-to-date information available. If you're headed out for an appointment, Mobile Time integrates with maps to provide turn-by-turn directions to get you there fast. CCH technology is the backbone of Mobile Time. Our web services (required to be installed on one of your own servers) automatically sync every piece of data over the web so you never have to wonder if you are up to date. Fingerprint identification allows access to your existing ProSystem fx Practice Management accounts to keep your information safe and secure.