Freshservice vs UNIVERGE 3C Mobile Client Plus

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others. The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think! Key features of Freshservice mobile app 1) Push notifications to stay on top of things. 2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it. 3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views. 4) Insert canned responses when needed and attach files as necessary. 5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’. 6) Search your list of users or for the right solution in your knowledge base. 7) Get a quick overview of your help desk. 8) Requesters can access the service catalog and even place and track service requests. 9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner. 10) Agents can log in easily using Active Directory SSO or SAML. 11) Share tickets via common IM apps. 12) Reduce undue workload by merging similar tickets. What our customers say about the app “Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.” Joshua Lyon, ICT Manager Donvale Christian College “The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.” Tony Casey, Manager of IT Motorama “The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.” Ben Laxton, Service Delivery Manager Royal Rehab

The UNIVERGE 3C Mobile Client Plus is a Unified Communications application that works along with your workplace’s UNIVERGE 3C Unified Communications system that provides Voice over IP (VoIP) PBX, Soft Phone and Unified Communications services for the enterprise. The UNIVERGE 3C Mobile Client Plus helps you manage, in real time, multi-media communications including VoIP, instant messaging, presence, conferencing and more. A Soft Media Phone allows you to communicate over VoIP in the WiFi or cellular data network, if enabled by your system administrator. The UNIVERGE 3C Mobile Client Plus provides control over communications to and from any VoIP phone on your system that is assigned to you, including a desk phone in your office, a soft phone running on your PC or any smartphone or tablet device, a shared phone you are temporarily logged in to, etc. With the UNIVERGE 3C Mobile Client Plus you can place outbound calls from any VoIP device assigned to you, with the ability to screen calls, answer calls, send calls directly to voice mail, or redirect inbound calls to any of your devices, including your tablet or smartphone. The UNIVERGE 3C Mobile Client Plus provides a real time notification and you cantake immediate action on the call. On a connected call, you can: • Move the call without interruption from one assigned VoIP device to another • Hold/un-hold calls on any connected device • Transfer the call to another person • Record calls (if enabled by your system administrator) • Place a call in a three party conference call In addition to allowing VoIP call controls , the UNIVERGE 3C Mobile Client Plus offers additional Unified Communications features: • Contact Search for other users within their personal contacts, corporate directory, and other connected systems • Real-time presence for you and for other users • Information about the contacts such as full name, title, department, office location, etc. • IM and Group Chats • File transfer • Call and IM history The UNIVERGE 3C Mobile Client Plus enhances business communications, and takes efficiency and productivity to the next level. With the UNIVERGE 3C Mobile Client Plus and UNIVERGE 3C system, you can control your multi-media communications from anywhere, at any time and on any device. UNIVERGE 3C Mobile Client Plus Requirements: The UNIVERGE 3C Mobile Client Plus application requires the UNIVERGE 3C Unified Communications Manager version 10.4+ for full functionality. However, the UNIVERGE 3C Mobile Client Plus is compatible with all versions later than UNIVERGE 3C Unified Communications Manager 10.3 with limited functionality. Please contact your local NEC representative for more details. The UNIVERGE 3C Mobile Client Plus is compatible with all mobile devices supported by iOS 17.0+