Captivated Texting vs UNIVERGE 3C Mobile Client Plus

Your business already has a phone number. Captivated turns it into a real conversation channel — no app for customers to download, no new number to remember. They just text you, the same way they text everyone else in their life. From the thread, your team does the actual job. Send real-time messages loaded with photos and videos when a phone call won't cut it. Keep every contact organized with editable profiles, tags, and internal notes only your team can see. Dig up any conversation instantly with search. Running behind on something? Schedule a message and it goes out exactly when you meant it to. Payments, paperwork, and appointments live in the same thread. Collect payments by credit card or ACH, send forms and surveys, request a customer's location, and book appointments straight onto your calendar — synced with Google or Microsoft, so nothing falls through the cracks. Send your business contact card and a customer has your number saved in one tap. Growing your list is just as simple with built-in opt-in links and QR codes. And when volume picks up, Captivated scales with you. Unlimited keyword replies route conversations automatically, automations send the right message to the right department without anyone lifting a finger, and workflows keep your whole team following the same playbook. Need to loop in a coworker without leaving the app? Internal team chat keeps that conversation right next to the customer one. Your customers are already texting everyone else in their life. Give them a reason to text you too.

The UNIVERGE 3C Mobile Client Plus is a Unified Communications application that works along with your workplace’s UNIVERGE 3C Unified Communications system that provides Voice over IP (VoIP) PBX, Soft Phone and Unified Communications services for the enterprise. The UNIVERGE 3C Mobile Client Plus helps you manage, in real time, multi-media communications including VoIP, instant messaging, presence, conferencing and more. A Soft Media Phone allows you to communicate over VoIP in the WiFi or cellular data network, if enabled by your system administrator. The UNIVERGE 3C Mobile Client Plus provides control over communications to and from any VoIP phone on your system that is assigned to you, including a desk phone in your office, a soft phone running on your PC or any smartphone or tablet device, a shared phone you are temporarily logged in to, etc. With the UNIVERGE 3C Mobile Client Plus you can place outbound calls from any VoIP device assigned to you, with the ability to screen calls, answer calls, send calls directly to voice mail, or redirect inbound calls to any of your devices, including your tablet or smartphone. The UNIVERGE 3C Mobile Client Plus provides a real time notification and you cantake immediate action on the call. On a connected call, you can: • Move the call without interruption from one assigned VoIP device to another • Hold/un-hold calls on any connected device • Transfer the call to another person • Record calls (if enabled by your system administrator) • Place a call in a three party conference call In addition to allowing VoIP call controls , the UNIVERGE 3C Mobile Client Plus offers additional Unified Communications features: • Contact Search for other users within their personal contacts, corporate directory, and other connected systems • Real-time presence for you and for other users • Information about the contacts such as full name, title, department, office location, etc. • IM and Group Chats • File transfer • Call and IM history The UNIVERGE 3C Mobile Client Plus enhances business communications, and takes efficiency and productivity to the next level. With the UNIVERGE 3C Mobile Client Plus and UNIVERGE 3C system, you can control your multi-media communications from anywhere, at any time and on any device. UNIVERGE 3C Mobile Client Plus Requirements: The UNIVERGE 3C Mobile Client Plus application requires the UNIVERGE 3C Unified Communications Manager version 10.4+ for full functionality. However, the UNIVERGE 3C Mobile Client Plus is compatible with all versions later than UNIVERGE 3C Unified Communications Manager 10.3 with limited functionality. Please contact your local NEC representative for more details. The UNIVERGE 3C Mobile Client Plus is compatible with all mobile devices supported by iOS 17.0+