Zonka Feedback vs HappyOrNot Reporting

Revolutionizing Customer Feedback Collection with Zonka Feedback & Surveys: The Ultimate Survey App & Feedback Tool Zonka Feedback & Surveys is at the forefront of modern survey apps, survey software, & survey tools, revolutionizing how businesses collect customer feedback and conduct surveys. It supports a wide range of devices and channels, including Apple devices, tablets, iPads, mobile phones, touchscreen kiosks, & web-based surveys. Works offline without the Internet. Easily design surveys & feedback forms using the app, get detailed graphical reports, instant alerts, & notifications. Use Industry standards like Net Promoter Score (NPS) surveys & Customer Effort Score (CES). Zonka Feedback Survey Platform: Use Cases 1. Kiosk Surveys Setup: Seamlessly set up surveys as kiosks to gather feedback from visitors, shoppers, & guests at airports, malls, or other public spaces 2. Offline Surveys & Feedback: Zonka Feedback facilitates capturing feedback even without internet connectivity, ensuring uninterrupted data collection, even in remote areas or washrooms 3. Customer Service Feedback: Collect feedback from customers, guests, & visitors in real-time through multiple channels like live chat or ticketing systems 4. Patient Satisfaction, Employee, Visitor, & Customer Satisfaction Surveys: Understand the pulse of your stakeholders, be it patients in a healthcare facility, employees in an organization, or customers visiting your store or website 5. NPS Surveys, CES Surveys: Implement Net Promoter Score & Customer Effort Score surveys to measure customer loyalty & ease of interaction during facility inspections, audits, or deliveries 6. Event Surveys: Capture feedback & insights from participants at events, trade shows, or exhibitions to improve future experiences 7. Market Research & Product Surveys: Conduct in-depth surveys to understand your audience better & gain valuable insights into your customers' preferences 8. Emoticon & Smiley Surveys: Utilize visual cues like smiley faces, likert scales, happy-or-not, 5-star, or 1-to-10 ratings to understand customer emotions 9. Multi-Channel Surveys: Distribute surveys through various channels, such as iPad, Email, SMS, & Online Surveys, ensuring wider reach and enhanced data collection during logistics, incidents, or installations 10. Multi-Lingual Surveys: Break language barriers & capture feedback in multiple languages to cater to diverse audiences & ensure effective communication 11. Enterprise-Grade, Designed for Chains: Manage multiple locations with ease. Foster collaboration with Comparative Reports Create Surveys Using Zonka Feedback 1. Sign up and Log In: Create a free account on the Zonka Feedback website and access the dashboard 2. Choose Survey Type: Select from various survey templates, including customer satisfaction, event feedback, & employee engagement 3. Design Your Survey: Customize the survey with branding elements, multiple question types, & interactive features 4. Add Graphical Emoticons & Likert Scales: Make the survey more engaging using emoticons & likert 5. Distribute Your Survey: Reach respondents through web, email, SMS, & QR codes 6. Analyze Survey Responses: Access comprehensive reports for holistic insights 7. Take Action: Convert feedback into actionable tasks to improve customer experience promptly. Automate responses for efficient customer support Zonka Feedback's survey app, survey software, & feedback tool covers VoC & unlocks customer feedback potential. Perfect for healthcare providers, retail outlets, SaaS companies, financial institution, B2B or B2C enterprises, educational institutions, clinics, hospitals, malls, salons, spas, gyms. Terms of Use - https://www.zonkafeedback.com/terms-of-use/

Are your customers Happy or Not? The HappyOrNot solution helps you turn reactions into profitable actions. It is a powerful, yet simple, tool that enables you to enhance your customer experience, uncover issues, present ways to fix them, and engage both employees and customers. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success. HappyOrNot Smileys Smiley Touch, Smiley Digital and Smiley Terminal Our Smileys capture genuine customer feedback so you can learn your customers’ emotion when and where the experience takes place. - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement - Beautiful design attracts people, drives maximum response rates - Easy to use, only requires a few seconds to respond - Get feedback from everybody, not only from the ones who engaged with you - Capture the feedback that matters, in the moment HappyOrNot Analytics All feedback data from our Smileys is passed on to our Analytics platform. The Analytics contains both robust and very flexible data insights sections that helps you to see how you're doing, analyze what is going well, and assess what can be improved. - See how you perform overall at a glance and against your industry peers - Understand the details with granular data by hour, weekday, month, location, and more - Discover the reasons through open feedback, painpoints, and highlights - Take immediate action with alert notifications and collaborative messaging - Engage and share your success with reports, data exports, and live sharing - Analytics is also where you manage your HappyOrNot solution and have all the tools in place for creating surveys, and managing experience points, users and subscriptions. You can use - Analytics any time, and any place, with a browser or the mobile app HappyOrNot Success We also provide additional services to ensure your use of our solution is successful to your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources. 
To learn more about the HappyOrNot solution, visit https://www.happy-or-not.com/en/solution/