Access by KAI vs Jackal Holidays Shuttle
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Access by KAI
This app simplifies train travel in Indonesia by allowing users to book various train tickets, manage existing bookings, and access loyalty rewards. It also offers trip planning, online payments, food ordering, and entertainment features for a comprehensive travel experience.
- Book intercity, local, LRT, KCI, and airport train tickets
- Manage and modify existing ticket bookings
- Add tickets purchased from external channels
- Earn and redeem loyalty points (Railpoin)
- Trip planner and online payment (PPOB) services
- Order food and beverages (Railfood)
- In-app entertainment features
Read full descriptionHide full description
The Access by KAI application is the official application from PT Kereta Api Indonesia (Persero) which makes it easy for users to access various kinds of services related to train travel in Indonesia. TICKET RESERVATIONS Access by KAI provides various menus for ordering train tickets starting from intercity train tickets, local train tickets, LRT Jabodebek train tickets, KCI train tickets, Airport train tickets and Fast Train tickets, all of which can be accessed in one application. The Connecting Train menu in the Access by KAI application is useful for users who want to schedule connecting trains. The system in the application will find a combination of connecting train schedules as desired MANAGE TICKET BOOKING Users of the Access by KAI application can manage previously purchased train tickets. Passengers can add their tickets to the Access by KAI application purchased on external channels via the Check & Add Ticket menu. If you have added the ticket, you can change the schedule, cancel the ticket, transfer the ticket or print the e-boarding pass. With this feature in the Access by KAI application, passengers no longer need to bother going to the station. LOYALTY PROGRAM Railpoin is PT Kereta Api Indonesia's loyalty reward program as a form of our gratitude to our loyal customers. Railpoints will be obtained from every purchase of a train ticket, and can be exchanged back for a train ticket or exchanged at a favorite merchant. Be a premium member and enjoy the benefits! ENTERTAINMENT & LIFESTYLE Entertainment is a form of activity or method designed to provide entertainment or pleasure to people. Like watching movies, listening to music, and much more. Entertainment and lifestyle are closely related because entertainment can be part of a person's lifestyle. The KAI Access application provides several features to support these activities such as: Trip planner is a feature to assist users in planning their trips. As well as providing information and also organizing trips. With the help of a trip planner, users can easily plan trips in a more organized manner, get relevant information and save time. PPOB is an online payment system that allows users to make payment transactions electronically in a faster and more efficient way. The PPOB feature is already available at Access by KAI with products being sold such as credit purchases, data packages and electricity tokens. Railfood is a food and beverage ordering service that is integrated with the Access by KAI Application to make it easier for customers to order food and drinks before or when customers travel by train. The food/drink menu served is a selection of typical train culinary delights and regional specialties. EoB and Premium Entertainment are additional entertainment features for watching movies streaming in the Access by KAI application without internet quota which can be accessed while traveling using the train's WIFI network. Premium Entertainment is an additional paid entertainment feature for watching movies in streaming which can be accessed anywhere and anytime. INTERMODA INTEGRATION Access by KAI offers convenience in traveling by train and offers integration with other modes of transportation such as taxis and buses. So that users can plan their trips by train as well as order other modes of transportation Download the ACCESS by KAI application right now, to be able to access the convenience of traveling by train. Website: https://kai.id Customer Service: 021-121, email: cs@kai.id Follow us on twitter @keretaapikita & @ kai121 Find us on Facebook https://www.facebook.com/keretaapikita Follow us on Instagram http://instagram.com/keretaapikita Watch us on Youtube http://youtube.com/keretaapikita
Jackal Holidays Shuttle
Book comfortable and luxurious shuttle services for travel between Bandung, Jakarta, and Soekarno-Hatta International Airport. Reserve your seat, change your schedule, and make long-term bookings easily. Receive e-tickets via email, SMS, or WhatsApp.
- Seat reservation and selection
- Schedule change options
- Advance booking up to 1 month
- E-ticket delivery via email, SMS, WhatsApp
- Online payment options
- Voucher system
Read full descriptionHide full description
Jackal Holidays Luxury Shuttle merupakan divisi terbaru dari PT. Jackal Holidays yang mulai beroperasi di tahun 2016. Dengan Tagline Luxury Shuttle, kami berkomitmen untuk memberikan pengalaman berpergian yang semewah dan senyaman mungkin bagi setiap penumpang baik yang akan menuju ke Bandung, Jakarta maupun Bandara Internasional Soekarno – Hatta atau pun sebaliknya. Mengapa Pilih Jackal Holidays Luxury Shuttle? - Penumpang dapat melakukan reservasi dan memilih kursi yang diinginkan. - Penumpang dapat melakukan perubahan jadwal keberangkatan. - Penumpang dapat melakukan pemesanan tiket jangka pangjang (1 bulan) Tidak Perlu Cetak Tiket dan Voucher. Semua tiket yang sudah dipesan akan dikirimkan dalam bentuk E-Tiket akan dikirimkan melalui email, sms, whatshapp. sedangkan untuk Voucher akan otomatis muncul apabila penumpang mendapatkan Voucher. Pembayaran Sistem pembayaran tiket yang sudah dipesan dari Jackal holiday Luxury Shuttle sudah dilengkapi dengan sistem pembayaran online berupa: - OVO - Gopay - Dana - Shopee Pay - Virtual Account - BCA Oneclick - ATM/E-Banking - Kartu Kredit - Cimb Klik - Alfamart - Indomaret
Screenshots
Verdict
The clearest difference is update cadence: Jackal Holidays Shuttle at every 6 days against Access by KAI's every 5 weeks. Jackal Holidays Shuttle also leads on monetization model (free vs free with in-app purchases). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Access by KAI ships an update every 5 weeks, Jackal Holidays Shuttle every 6 days. Both last shipped on October 26, 2026.
| Parameter | Access by KAI | Jackal Holidays Shuttle |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (260 ratings) — better | — |
| Positive reviews | 6.4% of reviews | 12.0% of reviews — better |
| Number of ratings | 260 — better | — |
| Update frequency | Every 5 weeks | Every 6 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 171 MB | 118 MB |
| Age rating | 4+ | 4+ |
| Developer | PT. KERETA API INDONESIA | Tiketux |
Customer experience
Access by KAI
Jackal Holidays Shuttle
Bugs and requests
Access by KAI
Reported bugs
58 issues- App crashes frequently
- App freezes often
- Loading times are very slow
- App overheats the phone
- Battery drains quickly
Show 53 moreShow fewer
- Foreign credit cards not allowed
- Foreign users cannot register or log in
- Tickets not appearing ('jadwal kereta tidak tersedia')
- Booking timeouts
- App closes unexpectedly during booking or payment
- Basic member registration fails
- OTP not sent or verification fails
- Payment errors (transaction failed, timeout, session expired)
- Seat availability shown but not bookable
- Passport ID not accepted for booking
- KAI Pay issues (saldo, PIN reset, activation)
- Rail Food feature not working
- Face recognition only accepts NIK
- White screen issues on iOS
- Error messages like 'jwt expired', 'session expired'
- Cannot reschedule tickets
- Cannot cancel tickets
- Double booking due to status issues
- App not responding or stuck on loading screens
- Update pop-up cannot be closed
- Cannot view train schedules for certain routes
- Error during payment via OVO
- Discount tab for elderly passengers not working correctly
- Cannot select elderly age for discount
- SMS OTP issues
- Cannot delete registration
- App requires frequent restarts
- Login issues after updates
- Cannot add payment methods
- Radio buttons not functioning
- Cannot book from specific stations (e.g., Jakarta Kota)
- E-modas not usable
- Date picker for birth date not working
- Cannot change phone number
- Cannot log out
- App not loading destinations
- No verification code received
- App not supported on older iOS versions
- Cannot change date of birth in profile
- App not working on iOS 9
- No train schedules available
- KAI Pay charges admin fees
- Cannot upgrade to basic member
- Cannot find specific stations (e.g., Halim Whoosh)
- App hangs or becomes a black screen
- Cannot set up OTP via email
- Customer service unresponsive
- Cannot use app on older iOS versions
- App crashes after clicking destination
- App closes by itself
- Login fails
- Interface too large for smaller screens
- No verification code for certain SIM cards
Requested features
15 requests- Improve app stability and fix bugs
- Optimize server performance
- Allow foreign phone numbers for OTP
- Add English language option
- Improve KAI Pay functionality
Show 10 moreShow fewer
- Fix passport ID booking issues
- Allow background app operation
- Remove gender-based seat coloring
- Improve payment options and speed
- Make app accessible for international users
- Allow rescheduling
- Fix OTP issues for registration and upgrades
- Improve UI/UX for better usability
- Ensure app compatibility with older iOS versions
- Add logout option
Jackal Holidays Shuttle
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Access by KAI
No in-app purchases
Jackal Holidays Shuttle
No in-app purchases
Questions
Is Access by KAI free?
Is Jackal Holidays Shuttle free?
Do Access by KAI or Jackal Holidays Shuttle have ads?
Which is updated more often, Access by KAI or Jackal Holidays Shuttle?
Other comparisons
