myPacificSource vs i360 miBenefits
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myPacificSource
Manage your health plan benefits on the go. Access your member ID card, review benefit statements, and find healthcare providers. Easily track deductibles, out-of-pocket costs, and covered services.
- Digital member ID card
- Explanation of Benefits review
- Doctor and hospital search
- Deductible and out-of-pocket tracking
- Coverage and payment details
- Service visit tracking
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Our free, new-and-improved app makes life easier for PacificSource members. Use it to • See your member ID card • Review Explanation of Benefits statements • Find a doctor or hospital • Check your deductible and out-of-pocket totals • Learn which services are covered, and how your plan pays for them • Track allowed office visits and dollar amounts for certain services Simply… • Download the app • Log in with your InTouch username and password About PacificSource PacificSource is a not-for-profit health plan that goes beyond what's required for members and their communities across the Northwest. With local offices in Oregon, Washington, Idaho, and Montana, the PacificSource family of companies offers high-value health plans and affordable coverage to individuals and families; employers; and Medicare and Medicaid eligibles.
i360 miBenefits
Access your benefit plan details, ID cards, and claim history securely. Track coverage for yourself and family, receive real-time notifications, and find in-network providers. Manage your account and customize your experience easily.
- Secure benefit plan access
- Digital ID cards
- Real-time coverage tracking
- Claim history viewing
- In-network provider search
- Push notifications
- Account customization
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The miBenefits app’ commitment to simplify the benefit journey by giving our customers instant access to their information. FEATURES: Secure access to benefit plan coverage, ID cards and instant notifications to keep you informed 24/7. SECURITY: Setting up your account is easy through our state of the art simple and secure 3 step process! Use the Touch ID or Face ID to log in now. BENEFITS & COVERAGE INFORMATION: Track benefits and deductibles for yourself or family members in real-time. You can also search benefits covered under your plan. ID CARD: Easily access your ID card, order a replacement to be sent to your address or save it in your digital wallet for future use! CLAIMS: View all claims in for an easy understanding of your claim journey! You can also filter by a specific date range or status. NOTIFICATIONS: Never miss an important update! Push notifications send updates in real-time and you can easily access past notifications on the app. USEFUL LINKS: Need a provider or pharmacy? The app will help you locate one in a network near you. MANAGE ACCOUNT: Customize your experience in the app settings to enable or disable specific notifications. ABOUT Imagine 360 - Imagine 360 is a third-party administrator of self-funded benefit plans, committed to driving innovation in this evolving marketplace. We are industry leaders, and we consistently outperform our peers. We are continuously disrupting the industry with solutions and trends that bring results. From claims processing to care management programs to business intelligence, we have you covered. Our core solutions are designed to simplify the benefit journey for all stakeholders. We also offer multiple levels of service within every solution category, for a truly customizable experience.
Screenshots
Verdict
The clearest difference is rating: myPacificSource at 2.4 against i360 miBenefits's 1.9. myPacificSource also leads on review sentiment (18% vs 9%). i360 miBenefits's advantage is iOS requirement (11.0 vs 18.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
myPacificSource holds the better App Store score, 2.4 against 1.9. Both are backed by a comparable volume of ratings — 30 and 49 respectively. Written reviews point the same way: 18% of myPacificSource's written reviews are positive against 9% of i360 miBenefits's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 15, 2026 and October 17, 2026 respectively.
| Parameter | myPacificSource | i360 miBenefits |
|---|---|---|
| Price | Free | Free |
| Rating | 2.4 (30 ratings) — better | 1.9 (49 ratings) |
| Positive reviews | 17.5% of reviews — better | 9.3% of reviews |
| Number of ratings | 30 | 49 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 18.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 91 MB | 113 MB |
| Age rating | 4+ | 4+ |
| Developer | PacificSource Health Plans | EBMS |
Customer experience
myPacificSource
i360 miBenefits
Bugs and requests
myPacificSource
Not enough reviews yet to summarise bugs or requests.
i360 miBenefits
Reported bugs
22 issues- App shows a white screen
- App won't open
- App crashes at login screen
- App shows error messages
- App freezes at main screen
Show 17 moreShow fewer
- App gets stuck on loading screen
- App session expired errors
- App requires update loop
- App doesn't load past login screen
- App doesn't load in app function
- App logo covers EOB information
- App update doesn't work
- App doesn't allow landscape view
- App kicks users out to login page
- App doesn't show updated deductible
- App says update required but cannot update
- App doesn't work to upload for anything
- App doesn't cover basic lab work
- App doesn't give provider options
- App is unusable
- App is super glitchy
- App is slow and difficult to communicate with
Requested features
7 requests- Fix the app
- Make the app load
- Allow provider search
- Allow claim submission
- Fix update issues
Show 2 moreShow fewer
- Improve website functionality
- Improve insurance coverage
In-app purchases
myPacificSource
No in-app purchases
i360 miBenefits
No in-app purchases







