Comparison

myPacificSource vs i360 miBenefits

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

myPacificSource

Manage your health plan benefits on the go. Access your member ID card, review benefit statements, and find healthcare providers. Easily track deductibles, out-of-pocket costs, and covered services.

Highlights
  • Digital member ID card
  • Explanation of Benefits review
  • Doctor and hospital search
  • Deductible and out-of-pocket tracking
  • Coverage and payment details
  • Service visit tracking
Read full description

Our free, new-and-improved app makes life easier for PacificSource members. Use it to •  See your member ID card •  Review Explanation of Benefits statements •  Find a doctor or hospital •  Check your deductible and out-of-pocket totals •  Learn which services are covered, and how your plan pays for them •  Track allowed office visits and dollar amounts for certain services Simply… •  Download the app •  Log in with your InTouch username and password About PacificSource PacificSource is a not-for-profit health plan that goes beyond what's required for members and their communities across the Northwest. With local offices in Oregon, Washington, Idaho, and Montana, the PacificSource family of companies offers high-value health plans and affordable coverage to individuals and families; employers; and Medicare and Medicaid eligibles.

About

i360 miBenefits

Access your benefit plan details, ID cards, and claim history securely. Track coverage for yourself and family, receive real-time notifications, and find in-network providers. Manage your account and customize your experience easily.

Highlights
  • Secure benefit plan access
  • Digital ID cards
  • Real-time coverage tracking
  • Claim history viewing
  • In-network provider search
  • Push notifications
  • Account customization
Features
Read full description

The miBenefits app’ commitment to simplify the benefit journey by giving our customers instant access to their information. FEATURES: Secure access to benefit plan coverage, ID cards and instant notifications to keep you informed 24/7. SECURITY: Setting up your account is easy through our state of the art simple and secure 3 step process! Use the Touch ID or Face ID to log in now. BENEFITS & COVERAGE INFORMATION: Track benefits and deductibles for yourself or family members in real-time. You can also search benefits covered under your plan. ID CARD: Easily access your ID card, order a replacement to be sent to your address or save it in your digital wallet for future use! CLAIMS: View all claims in for an easy understanding of your claim journey! You can also filter by a specific date range or status. NOTIFICATIONS: Never miss an important update! Push notifications send updates in real-time and you can easily access past notifications on the app. USEFUL LINKS: Need a provider or pharmacy? The app will help you locate one in a network near you. MANAGE ACCOUNT: Customize your experience in the app settings to enable or disable specific notifications. ABOUT Imagine 360 - Imagine 360 is a third-party administrator of self-funded benefit plans, committed to driving innovation in this evolving marketplace. We are industry leaders, and we consistently outperform our peers. We are continuously disrupting the industry with solutions and trends that bring results. From claims processing to care management programs to business intelligence, we have you covered. Our core solutions are designed to simplify the benefit journey for all stakeholders. We also offer multiple levels of service within every solution category, for a truly customizable experience.

Screenshots

myPacificSource4 screens
i360 miBenefits4 screens

Verdict

The call

The clearest difference is rating: myPacificSource at 2.4 against i360 miBenefits's 1.9. myPacificSource also leads on review sentiment (18% vs 9%). i360 miBenefits's advantage is iOS requirement (11.0 vs 18.0). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

myPacificSource holds the better App Store score, 2.4 against 1.9. Both are backed by a comparable volume of ratings — 30 and 49 respectively. Written reviews point the same way: 18% of myPacificSource's written reviews are positive against 9% of i360 miBenefits's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 15, 2026 and October 17, 2026 respectively.

Scorecard3 real differences · 7 level
myPacificSource versus i360 miBenefits: the parameters behind the verdict, then further details
ParametermyPacificSourcei360 miBenefits
PriceFreeFree
Rating2.4 (30 ratings) — better1.9 (49 ratings)
Positive reviews17.5% of reviews — better9.3% of reviews
Number of ratings3049 — better
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS18.011.0 — better
Further details — not scored
Size91 MB113 MB
Age rating4+4+
DeveloperPacificSource Health PlansEBMS

Customer experience

myPacificSource

All ratings29 ratings
Positive34.5%
Neutral0.0%
Negative65.5%
Written reviews40 reviews
Positive17.5%
Neutral7.5%
Negative75.0%

i360 miBenefits

All ratings49 ratings
Positive20.4%
Neutral0.0%
Negative79.6%
Written reviews54 reviews
Positive9.3%
Neutral0.0%
Negative90.7%

Bugs and requests

myPacificSource

Not enough reviews yet to summarise bugs or requests.

i360 miBenefits

Reported bugs

22 issues
  • App shows a white screen
  • App won't open
  • App crashes at login screen
  • App shows error messages
  • App freezes at main screen
Show 17 more
  • App gets stuck on loading screen
  • App session expired errors
  • App requires update loop
  • App doesn't load past login screen
  • App doesn't load in app function
  • App logo covers EOB information
  • App update doesn't work
  • App doesn't allow landscape view
  • App kicks users out to login page
  • App doesn't show updated deductible
  • App says update required but cannot update
  • App doesn't work to upload for anything
  • App doesn't cover basic lab work
  • App doesn't give provider options
  • App is unusable
  • App is super glitchy
  • App is slow and difficult to communicate with

Requested features

7 requests
  • Fix the app
  • Make the app load
  • Allow provider search
  • Allow claim submission
  • Fix update issues
Show 2 more
  • Improve website functionality
  • Improve insurance coverage

In-app purchases

None

myPacificSource

No in-app purchases

None

i360 miBenefits

No in-app purchases

Questions

Is myPacificSource free?
myPacificSource is free to download, with no in-app purchases.
Is i360 miBenefits free?
i360 miBenefits is free to download, with no in-app purchases.
Which has better reviews, myPacificSource or i360 miBenefits?
myPacificSource is rated higher. myPacificSource averages 2.4 out of 5 from 30 ratings, while i360 miBenefits averages 1.9 from 49 ratings.
Do myPacificSource or i360 miBenefits have ads?
Neither myPacificSource nor i360 miBenefits shows ads.
Which is updated more often, myPacificSource or i360 miBenefits?
myPacificSource ships an update every 2 months, and i360 miBenefits every 2 months. Most recently, myPacificSource was updated on October 15, 2026 and i360 miBenefits on October 17, 2026.

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