IDnow Online vs POSTIDENT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
IDnow Online
Digitally verify your identity or sign contracts online in minutes. This app offers secure, officially accepted methods for identity proof and electronic signatures, eliminating the need for in-person visits. It's free and requires only a mobile device, internet, and an ID document.
- Digital identity verification
- Electronic contract signing
- Video identification
- Electronic ID card verification
- Secure data transmission
- Officially accepted methods
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IDnow Online Ident allows you to digitally verify your identity or sign contracts electronically in just a few minutes. All you need is a mobile device, a stable internet connection, and a valid ID document. Save yourself the hassle of queuing up to show your ID card at a bank or postal office. IDnow Online Ident offers highly secure and officially accepted ways to digitally prove your identity or sign contracts online. And the best part is: It is completely free of charge and only requires a few minutes of your time. IDnow VideoIdent: Our default identification method will connect you with one of our ident specialists via video chat. This expert will guide you throughout the entire process. Have your ID document ready and just follow the easy instructions. IDnow eID: Where applicable, you may have the option to quickly verify your identity via a German electronic ID card without the need for a video chat. All you need is an NFC-enabled smartphone that serves as a card-reader and securely transmits the encrypted data of your eID. IDnow eSign: You will also be able to digitally sign relevant documents at the end of the video identification process. The process can be completed in just a few minutes from the comfort of your home, avoiding any media mismatch or need of additional hardware. Be assured that your personal data is safe with us as all our identification processes are being audited regularly and comply with the highest security standards. IDnow Online Ident runs on iPads and iPhones with iOS 9 or higher. IDnow is a market-leading provider for identity verification and electronic signature solutions. For further information go on our website https://www.idnow.io/ . In case you need support with the identity verification itself, directly go to https://help.idnow.io/hc/en-gb . Please note that IDnow also offers the app IDnow AutoIdent for AI-powered identification. If your token is not accepted on the home screen, you may need to switch to the IDnow AutoIdent app.
POSTIDENT
Verify your identity easily and securely using your smartphone. Choose from video chat, eID verification with your national ID, or automated image-based checks. Your data is processed by Deutsche Post AG employees for a compliant and quick process.
- Identity verification via smartphone
- Video chat verification
- eID verification with national ID
- Automated ID document image verification
- Digital POSTIDENT coupon retrieval
- Secure data processing by Deutsche Post AG
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With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone. Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore. The identification procedures are compliant with the law, secure and completed in just a few steps. Simply enter the transaction number that you have received from either our partner company or us. The POSTIDENT app will then execute the procedure. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works. The POSTIDENT app is optimized for iPads and iPhones with iOS 17 or higher.
Screenshots
Verdict
The clearest difference is rating: POSTIDENT at 4.8 against IDnow Online's 4.6. POSTIDENT also leads on review sentiment (43% vs 33%) and ratings volume (4.7K vs 1.5K). IDnow Online's advantage is iOS requirement (14.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
POSTIDENT holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 1.5K and 4.7K respectively. Written reviews point the same way: 33% of IDnow Online's written reviews are positive against 43% of POSTIDENT's.
IDnow Online ships an update monthly, POSTIDENT every 6 weeks. Both last shipped on September 25, 2026.
| Parameter | IDnow Online | POSTIDENT |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (1.5K ratings) | 4.8 (4.7K ratings) — better |
| Positive reviews | 32.9% of reviews | 42.8% of reviews — better |
| Number of ratings | 1.5K | 4.7K — better |
| Update frequency | Monthly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 14.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 56 MB | 79 MB |
| Age rating | 4+ | 4+ |
| Developer | IDnow GmbH | Deutsche Post AG |
Customer experience
IDnow Online
POSTIDENT
User reviews
IDnow Online
From 1.5K App Store ratingsWhat we love
- 👍 Efficient and professional service
- 🚀 Fast and easy verification process
- 💡 Convenient remote ID verification
Room to improve
- 🐛 Unstable connection and app crashes
- 👎 Rude and impatient customer service agents
- 🕰️ Long waiting times to connect with an agent
- 🔒 Privacy concerns with camera access
- 👥 Lack of clear instructions and guidance
POSTIDENT
From 4.7K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient and fast
- 💡 Helpful English support
- 🔒 Secure identification process
Room to improve
- 🐛 App crashes and glitches
- 🤖 Rude and unhelpful customer service
- 🇩🇪 Lack of English language support
- 🤔 Unclear instructions and requirements
Bugs and requests
IDnow Online
Reported bugs
3 issues- Repeated disconnections during verification
- Inability to complete verification due to technical issues
- Incompatibility with certain devices and operating systems
Requested features
4 requests- Improved network stability and reliability
- More empathetic and patient customer service
- Clearer communication of process and expectations
- Option to provide feedback on agent performance
POSTIDENT
Reported bugs
3 issues- QR code scanning not working
- Identification process repeatedly failing
- App freezing and crashing during use
Requested features
3 requests- Automatic data extraction from ID documents
- More language options beyond German and English
- Clearer instructions on ID document requirements
In-app purchases
IDnow Online
No in-app purchases
POSTIDENT
No in-app purchases

