FAY Fix It vs OfficerTRAK
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FAY Fix It
Easily report city issues like potholes, graffiti, or damaged signs to City Hall. Utilizes GPS for precise location and allows photo uploads for quick problem identification and resolution.
- Report city code violations
- GPS location tagging
- Photo reporting
- Track report status
- Community report tracking
- Report various issues (potholes, graffiti, etc.)
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The FAY Fix It app is your tool to help improve the City of Fayetteville, North Carolina. Whether it is a pothole, damaged street sign or graffiti, FAY Fix It makes reporting a code or ordinance violation to City Hall as easy as pressing a button. The app harnesses the power of GPS to provide a precise location for staff so that they can begin fixing the problem. You can also include a photo with your reporting to help the City quickly identify the problem. The mobile app can be used for a variety of issues such as reporting problems with graffiti, street maintenance, street lighting, damaged trees, overgrown grass, abandoned vehicles, aggressive panhandling and litter. Residents will be able to track the status of their report or follow other reports made by members of the community.
OfficerTRAK
This platform connects off-duty police officers, their agencies, and clients needing their services. It streamlines the entire process of off-duty assignments, offering user-friendly online and mobile tools for easy, fast, and organized management. The system ensures transparency for all parties involved, allowing officers to focus on their primary duties.
- Connects officers, agencies, and customers
- Manages off-duty assignments
- User-friendly online and mobile tools
- Fast and connected process
- Organized information access
- Transparent status for all parties
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OfficerTRAK® is a large, comprehensive software platform that connects off duty police officers, their policing agencies, and the customer requesting those officers in a simple, organized format. What do agencies, customers, and officers love about OfficerTRAK®? • It’s easy – Online and mobile tools are user-friendly. • It’s fast – Every piece of the process is connected. • It’s organized – Find the information you need, when you need it. • It’s transparent – Officers, agencies, and customers know where they stand at all times. OfficerTRAK® wants you to be able to focus on actual on-duty police work again. That’s why we developed OfficerTRAK® to be a solution for the entire process of off duty assignments.
Screenshots
Verdict
The clearest difference is rating: FAY Fix It at 4.6 against OfficerTRAK's 2.6. FAY Fix It also leads on review sentiment (40% vs 30%). OfficerTRAK's advantage is update cadence (monthly vs every 6 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
FAY Fix It holds the better App Store score, 4.6 against 2.6. Both are backed by a comparable volume of ratings — 409 and 356 respectively. Written reviews point the same way: 40% of FAY Fix It's written reviews are positive against 30% of OfficerTRAK's.
FAY Fix It ships an update every 6 months, OfficerTRAK monthly. The most recent releases landed on October 24, 2026 and October 23, 2026 respectively.
| Parameter | FAY Fix It | OfficerTRAK |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (409 ratings) — better | 2.6 (356 ratings) |
| Positive reviews | 40.0% of reviews — better | 29.6% of reviews |
| Number of ratings | 409 — better | 356 |
| Update frequency | Every 6 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 17.6 | 16 — better |
| Further details — not scored | ||
| Size | 143 MB | 61 MB |
| Age rating | 12+ | 4+ |
| Developer | City of Fayetteville | Off Duty Management Inc. |
Customer experience
FAY Fix It
OfficerTRAK
User reviews
FAY Fix It
From 409 App Store ratingsWhat we love
- 🚀 Quick response to requests
- 👍 Efficient and easy to use app
- 🚀 Issues usually get handled
- 👍 Responsive when photos are used
- 🚀 Convenient reporting of non-emergency issues
Room to improve
- 😞 Lack of directions/guidance
- 😞 Difficulty closing posts/issues
- 😞 Tickets closed without explanation
- 😞 Lack of concern for ordinance violations
- 😞 Bulky items not picked up
OfficerTRAK
From 356 App Store ratingsWhat we love
- 👍 User-friendly interface and easy navigation
- 📱 Convenient job browsing and shift management
- 🔔 Helpful notifications and reminders for shifts
- 📋 Comprehensive job details and descriptions
- ⏱️ Simple clock in/out functionality
Room to improve
- 🐢 Extremely slow loading times
- 💥 Frequent crashes and force closes
- ❄️ App freezes during use
- 🔄 Constant need to refresh or reload
- 📵 Random logout issues
Bugs and requests
FAY Fix It
Reported bugs
2 issues- App does not open, shows spinning wheel
- Cannot delete posts
Requested features
10 requests- Provide directions on what users can do
- Allow users to delete posts
- Explain results or actions taken before closing tickets
- Address ordinance violations more effectively
- Improve responsiveness for all types of requests
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- Provide status reports on requests
- Ensure bulky items are picked up according to policy
- Improve app navigation and ease of use
- Add a button to report complaints
- Provide clear instructions on how to use the app
OfficerTRAK
Reported bugs
15 issues- App crashes on first open, requires reopening
- Crashes when switching between apps
- Freezes when accessing calendar or other apps
- Jobs show as available when already taken
- Notifications appear but don't trigger sounds
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- Notifications received but no new jobs appear in app
- Clicking notifications doesn't navigate to specific job
- App fails to load jobs properly
- Settings and filters don't work as intended
- Session crashes when app is minimized
- Inconsistent performance on newer iPhone models (iPhone 16 Pro)
- Desktop/web version also slow and unreliable
- Random crashes during job selection
- App takes 3-5+ minutes to load
- Excessive lag when navigating between sections
Requested features
11 requests- Job radius/distance filter for location preferences
- County-based job filtering options
- Ability to view full jobs (not just available ones)
- Direct notification-to-job navigation
- Job grouping by detail company or station
Show 6 moreShow fewer
- Earnings summary (month-to-date, year-to-date)
- Shift trading functionality
- Quick job drop/release feature
- Multi-device login prevention to ensure fair access
- Improved job sorting and filtering options
- Better notification customization
In-app purchases
FAY Fix It
No in-app purchases
OfficerTRAK
No in-app purchases
