Deskero vs Vision Helpdesk

Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers. And it doesn’t end here: with the Deskero app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features. Chat in real time and engage customers on social networks, right from your phone! Key features - Take care of all your tickets, from start to finish: you can open them, edit their status, reply and immediately change any detail - Reply to any ticket with a single tap: smart and easy! - Overview everything in your customized agent dashboard. - Manage everything, from agent re-assignment to ticket priority: you can edit any single ticket’s feature directly from the app. - Keep an eye on your help desk and all your team activity to quickly monitor any incoming request, be it from email, social network or chat. - Quickly search for tickets and customers through an advanced filter system. - Chat with registered customers and even casual website visitors and convert any interesting conversation into a ticket, to fully integrate it in your workflow! - Monitor and manage all your customer’s details and quickly edit contact data and information. - Gain immediate access to any past conversation with any customer, through Deskero’s advanced chronology. Search and filter it in a snap! - Collaborate with other agents, either by sharing a note or by using the internal chat system. - Quickly use predefined answers to solve the most common problems in a minute: just choose your macro answer, edit it to your taste and hit reply! - Create and manage custom view filters to simplify your searches and monitor specific issues. - Use customized scenario to automate recurring actions, right from your phone.

1) Help Desk Software (multi channel help desk) 2) Satellite Desk (multi brand/company help desk) 3) Service Desk (ITIL/ITSM desk) Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal. ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. Vision Helpdesk license is offered as SaaS and Download versions. 1) Help Desk Software (multi channel help desk) 2) Satellite Desk (multi brand/company help desk) 3) Service Desk (ITIL/ITSM desk) Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal. ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. Vision Helpdesk license is offered as SaaS and Download versions.