Comparison

Back vs Maisonette

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Back

This app provides peace of mind by offering replacement family care when regular arrangements fall through. It allows users to conveniently schedule care, manage reservations, and find nearby centers directly from their mobile device.

Highlights
  • Schedule back-up care
  • Request previous caregivers
  • View reservation details
  • Receive confirmation notifications
  • Copy past reservations
  • Find nearby care centers
  • Add reservations to calendar
Features
Read full description

Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through. Now the program is in the palm of your hand! As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go. You can use the Back-Up Care app to: • Sign up for your benefit (to get started, you just need your employer’s username and password) • Submit a new request for back-up care • Request previously used caregivers • View details of existing reservations • Receive notifications when reservations are confirmed • Quickly create new reservations by copying past reservations • Find nearby centers and view each location on a map • Add confirmed reservations to your device’s calendar • Get details about your benefit offering *Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability.

About

Maisonette

Shop for baby and kids' clothing and accessories with early access to new collections and exclusive offers. Enjoy a streamlined shopping experience with quick browsing and secure checkout.

Highlights
  • Early access to collection launches
  • Exclusive special offers
  • Seamless shopping experience
  • Easy browsing of new arrivals
  • Secure and fast checkout
  • Push notifications for updates
Features
Read full description

Download the Maisonette app to get early access to collection launches, special offers, and a seamless shopping experience. Everything you love, right at your fingertips. EASY BROWSING Shop the freshest new arrivals across our entire catalog. EXCLUSIVE ACCESS Be first to know about special offers and launches through push notifications. SECURE CHECKOUT IN A FLASH Tap, swipe, shop and secure your new products in an instant with our super easy checkout.

Screenshots

Back4 screens
Maisonette4 screens

Verdict

The call

The clearest difference is review sentiment: Maisonette at 62% against Back's 13%. Maisonette also leads on rating (4.9 vs 2.4) and ratings volume (2.8K vs 127). Back's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, update cadence, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Maisonette holds the better App Store score, 4.9 against 2.4. That said, the two scores are not equally well evidenced: Maisonette has 2.8K ratings behind it against 127, so its average is the more settled of the two. Written reviews point the same way: 13% of Back's written reviews are positive against 62% of Maisonette's.

UpkeepUpdate frequency

Back ships an update every 3 weeks, Maisonette every 11 days. The most recent releases landed on November 1, 2026 and November 7, 2026 respectively.

Scorecard5 real differences · 5 level
Back versus Maisonette: the parameters behind the verdict, then further details
ParameterBackMaisonette
PriceFreeFree
Rating2.4 (127 ratings)4.9 (2.8K ratings) — better
Positive reviews12.6% of reviews61.5% of reviews — better
Number of ratings1272.8K — better
Update frequencyEvery 3 weeksEvery 11 days — better
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad — betteriPhone
Requires iOS16.0 — better16.4
Further details — not scored
Size69 MB73 MB
Age rating4+4+
DeveloperBright Horizons CC LLCMaisonette Inc.

Customer experience

Back

All ratings123 ratings
Positive33.3%
Neutral2.4%
Negative64.2%
Written reviews111 reviews
Positive12.6%
Neutral2.7%
Negative84.7%

Maisonette

All ratings2,809 ratings
Positive98.4%
Neutral0.6%
Negative1.0%
Written reviews26 reviews
Positive61.5%
Neutral7.7%
Negative30.8%

User reviews

Back

From 127 App Store ratings

What we love

  • 🚀 Quick and easy booking process
  • 👍 User-friendly interface design
  • 🎯 Convenient mobile access to benefits
  • ⚡ Fast reservation submission when working
  • 🔐 Face ID login convenience

Room to improve

  • 🐛 Frequent app crashes and errors
  • 🔓 Persistent login and authentication issues
  • ❌ Unreliable caregiver availability
  • ⏰ Last-minute cancellations and no-shows
  • 🔄 Forced logouts between sessions

Maisonette

From 2.8K App Store ratings

What we love

  • 👍 Excellent shopping experience
  • 👍 Easy to use app
  • 👍 Offers great discounts
  • 👍 High-quality products

Room to improve

  • ❌ Advertised discounts not provided
  • ❌ App issues and unreliable customer service

Bugs and requests

Back

Reported bugs

19 issues
  • Login credentials not accepted despite being correct
  • Face ID authentication fails
  • Request Care button missing or non-functional
  • App version mismatch preventing login
  • Forced logout when navigating away from app
Show 14 more
  • Profile information not saving
  • Verification codes not arriving
  • General error messages without details
  • Form data lost when navigating between screens
  • Keyboard not appearing on login screen
  • App crashes on startup
  • Slow page loading causing phone lockup
  • SSO and 2FA authentication failures
  • Reservation confirmation status incorrect
  • Missing emergency contact entry screen
  • Special needs/allergies settings not removable
  • Mobile number textability settings not preserved
  • Address validation rejecting valid addresses
  • Inconsistent data between app and website

Requested features

11 requests
  • Distance-based filtering for childcare centers
  • Display facility names after booking
  • Overnight reservation options
  • Extended session timeout before re-authentication
  • Caregiver selection and preference system
Show 6 more
  • Reservation history and details visibility
  • Real-time caregiver availability updates
  • Automatic backup caregiver assignment
  • Clear policy information in intake forms
  • Improved error messages with specific guidance
  • Search by location other than current position

Maisonette

Reported bugs

2 issues
  • App crashes and freezes
  • Discount codes not working as promised

Requested features

2 requests
  • Improve app functionality and reliability
  • Honor advertised discounts and promotions

In-app purchases

None

Back

No in-app purchases

None

Maisonette

No in-app purchases

Questions

Is Back free?
Back is free to download, with no in-app purchases.
Is Maisonette free?
Maisonette is free to download, with no in-app purchases.
Which has better reviews, Back or Maisonette?
Maisonette is rated higher. Back averages 2.4 out of 5 from 127 ratings, while Maisonette averages 4.9 from 2.8K ratings.
Do Back or Maisonette have ads?
Maisonette shows ads; Back does not.
Which is updated more often, Back or Maisonette?
Back ships an update every 3 weeks, and Maisonette every 11 days. Most recently, Back was updated on November 1, 2026 and Maisonette on November 7, 2026.

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