Support by Sony vs NANLINK
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Support by Sony
Quickly access support information for your Sony products. Receive instant notifications for software updates, news, and helpful guides related to your bookmarked devices.
- Find support information for Sony products
- Instant notifications for bookmarked products
- Software and firmware update alerts
- Receive helpful guides
- Important news about your products
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- Find support information for your Sony products with Support by Sony Support by Sony helps you quickly find support information. - Instant notification about your bookmarked products Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.
NANLINK
Control lighting fixtures wirelessly via Bluetooth or 2.4G. Create complex lighting effects for film and video production by managing individual or multiple lights simultaneously. Enhance production efficiency with intuitive scenario and group-based controls.
- Wireless lighting control
- Bluetooth and 2.4G support
- Individual fixture control
- Synchronous multi-fixture control
- Scenario and group management
- Create lighting effects
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NANLINK APP, a wireless lighting control application designed and developed by Guangdong Nanguang Photo&Video Systems Co.,Ltd, allows for controlling light fixtures via Bluetooth Network and 2.4G Wireless Protocol. The APP is compatible with devices that run on IOS and iPadOS operating systems. Based on the design concept of scenario and group, NANLINK can assist gaffers and cinematographers with the creation of fascinating lighting effects through the full control of individual fixture and multiple fixtures synchronously, thus to achieve more production efficiency at the shooting scenes.
Screenshots
Verdict
The clearest difference is rating: Support by Sony at 4.0 against NANLINK's 2.0. Support by Sony also leads on review sentiment (36% vs 19%) and ratings volume (329 vs 93). NANLINK's advantage is update cadence (fortnightly vs every 3 months) and iOS requirement (13.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Support by Sony holds the better App Store score, 4.0 against 2.0. Both are backed by a comparable volume of ratings — 329 and 93 respectively. Written reviews point the same way: 36% of Support by Sony's written reviews are positive against 19% of NANLINK's.
Support by Sony ships an update every 3 months, NANLINK fortnightly. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.
| Parameter | Support by Sony | NANLINK |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (329 ratings) — better | 2.0 (93 ratings) |
| Positive reviews | 36.0% of reviews — better | 19.4% of reviews |
| Number of ratings | 329 — better | 93 |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 14 MB | 82 MB |
| Age rating | 4+ | 4+ |
| Developer | Sony Corporation | Guangdong Nanguang Photo&Video Systems Co., Ltd |
Customer experience
Support by Sony
NANLINK
User reviews
Support by Sony
From 329 App Store ratingsWhat we love
- 👍 Helpful information
- 🚀 Useful for multiple Sony products
- 📢 Provides firmware update notifications
Room to improve
- 🐛 App crashes and bugs
- 🤖 Unhelpful chatbot/virtual assistant
- 📄 Lacks bulk message management options
- 🔀 Difficulty importing/syncing registered products
- 🔒 Poor account/login functionality
NANLINK
From 93 App Store ratingsWhat we love
- 👍 Easy setup and connection (recent reviews)
- 🚀 Instant light control
- 🎨 Full color controls with multiple inputs
- 🗂️ Separate fixture groups are handy
- 🗄️ Presets save full HSL and intensity
Room to improve
- 🐛 Lights spontaneously lose connection
- 🐛 Short delay before settings appear
- 🐛 UX overhaul needed, hard to find settings
- 🐛 Presets buried deep in menus
- 🐛 App doesn't have adaptive interface for iPads
Bugs and requests
Support by Sony
Reported bugs
3 issues- Unable to add/sync registered products
- Notifications not clearing properly
- Live chat feature not functioning
Requested features
3 requests- Add option to mark all messages as read
- Implement landscape mode support
- Provide ability to open support cases directly in the app
NANLINK
Reported bugs
59 issues- Lights spontaneously lose connection
- Short delay between tapping light and settings appearing
- Presets buried several levels deep
- Lights spontaneously lose connection
- Short delay between tapping into a light and the settings coming up
Show 54 moreShow fewer
- Fixture groups not working after upgrading to Nanlink 2.0
- Lose signal if further than 8ft from unit
- App lagging and poorly working
- Constantly drops connection
- App constantly crashes
- Recent update erased presets
- Grouping issues after update
- Cannot add fixtures to groups
- App won't work without supplying personal info
- Layout doesn't adapt well to iPad, wasted space
- Login difficult, fields won't allow pasting from password manager
- No import of existing scenes on iPad
- App not working with Pavotubes
- Bluetooth not working for T8-7x
- Inconsistent operation, will not pair with lights
- Exiting and reopening app locks up trying to re-pair
- App asks for excessive permissions (photos, emails, texts)
- New update killed presets and dropped connection to all fixtures
- App doesn't work with new iPhones (dynamic island)
- Cannot go back from one tube's settings to the previous screen
- Settings don't seem to save
- CCT mode doesn't work at all
- Driving mode ambient dimming won't work
- Poor Bluetooth connection, short range
- Menu button placement issues (near phone's clock)
- Never saves profiles or auto-connects to fixtures
- App broken with iOS 16.2
- Most of the effects not working
- App can't find FS-150
- Cannot complete registration (activation code never emailed)
- App is abysmal, not user friendly
- Cannot connect to Forza 300b
- Settings changes on iPhone don't affect light
- Lose connection as soon as 2 lights are connected
- App is a complete waste of time, does nothing
- Never responsive, struggles to keep up with changing settings
- Server down, cannot create account or log in
- App crashes on login
- App crashes upon login attempt
- App crashes every time on sign in
- Overrides light values when connecting
- Impossible to fine-tune a light on a set unless connected beforehand
- Won't connect
- Fail connection in groups
- Slow app
- Doesn't see most fixtures
- Cannot get verification code to create an account
- App freezes repeatedly after entering name, password, and verification code
- Cannot login, stuck or frozen at login page
- App freezes repeatedly after entering name password and verification code
- App crashes on login with iPhone 13 pro
- App crashes at login
- App crashes upon login attempt
- App crashes every time on sign in
Requested features
13 requests- Allow individual light adjustment within groups
- Make connection more stable
- Make settings appear instantly
- UX overhaul, make important settings accessible
- Put preset saving feature front and center
Show 8 moreShow fewer
- Adaptive interface for iPads
- Master control to adjust all lights simultaneously
- Add a 'Streetlight' mode effect
- Allow users to choose between HSI & CCT control for transmitter box
- Add a demo mode
- Offline mode for app usage
- Gang effects across groups of lights for consistency
- Allow multicolor effects at assignable points
In-app purchases
Support by Sony
No in-app purchases
NANLINK
No in-app purchases
Questions
Is Support by Sony free?
Is NANLINK free?
Which has better reviews, Support by Sony or NANLINK?
Do Support by Sony or NANLINK have ads?
Which is updated more often, Support by Sony or NANLINK?
Other comparisons
