SNAPmobile vs Files.com
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SNAPmobile
This app extends VoIP functionality to mobile devices, offering a unified communications solution. Users can maintain their identity across devices, seamlessly transfer calls, and manage contacts, voicemail, and call history in one place.
- Unified Communications solution
- Maintain same identity across devices
- Seamless call transfer
- Manage contacts, voicemail, call history
- Manage answering rules, greetings, and presence
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SNAPmobile is a SIP softclient that extends VoIP functionality beyond the land line or desk top. It brings features of the NetSapiens platform directly to end-user's mobile devices as a Unified Communications solution. With SNAPmobile, users are able to maintain the same identity when making or receiving calls from any location, regardless of their device. They are also able seamlessly send an ongoing call from one device to another and continue that call without interruption. SNAPmobile grants users the ability to manage contacts, voicemail, call history and configurations in a single location. This includes the management of answering rules. greetings, and presence which all contribute to more efficient communication. ***NOTICE: You must have a an existing account with a supported service provider in order for SNAPmobile to work***
Files.com
Access and manage your business files from anywhere. Upload, download, preview, and share files securely. Collaborate with internal and external users, and set up simple file submission links for easy document collection.
- Upload, download, and preview files
- Secure file sharing via unique links
- Collaborate with internal and external users
- Inbound file inboxes for easy submission
- One-way and two-way file sync functionality
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Files.com's Mobile app makes it easy to work with Any File in your business from anywhere. Access the Files.com platform to upload, download, and preview files, as well as access workflows and automations. Once a File is available in Files.com, it's easy to share that file and collaborate with both internal and external recipients. Inbound File Inboxes and File Requests: Imagine the simplicity of providing a hyperlink in an email or on your organization’s website for anyone needing to upload invoices, legal documents, bug reports, log files, and more. Securely Send File Links via E-Mail: On Files.com, you can simply select the files or folders you wish to share, and click “New Share”, and Files.com will generate a unique secure link that functions as a bearer key. Push or Pull Files via our One-Way and Two-Way Sync functionality: Link your own third-party accounts or the cloud accounts of customers, vendors, or partners. Maintain your own permanent copy of anything you send to others.
Screenshots
Verdict
The clearest difference is review sentiment: Files.com at 100% against SNAPmobile's 29%. Files.com also leads on rating (4.2 vs 3.0) and iOS requirement (15.1 vs 17.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Files.com holds the better App Store score, 4.2 against 3.0. Both are backed by a comparable volume of ratings — 2 and 5 respectively. Written reviews point the same way: 29% of SNAPmobile's written reviews are positive against 100% of Files.com's.
SNAPmobile ships an update every 2 months, Files.com every 5 weeks. The most recent releases landed on September 27, 2026 and September 17, 2026 respectively.
| Parameter | SNAPmobile | Files.com |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) | 4.2 (5 ratings) — better |
| Positive reviews | 29.1% of reviews | 100.0% of reviews — better |
| Number of ratings | 2 | 5 — better |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 123 MB | 36 MB |
| Age rating | 4+ | 4+ |
| Developer | NETSAPIENS, LLC | Files.com |
Customer experience
SNAPmobile
Files.com
Bugs and requests
SNAPmobile
Reported bugs
81 issues- Notifications stop working randomly
- Cannot view incoming call phone number while on call
- App crashes and freezes multiple times a day
- Notifications do not work unless app is open
- App does not push notifications to Apple Watch
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- App won't notify of incoming calls unless opened
- Constant crashing and freezing
- No way to delete a contact
- Notifications don't show up unless app is opened
- Mobile app will not work when trying to start a new text
- SMS messages show only phone number, not names
- Weird characters appear in between words in texts after sending
- Calls do not come in
- Caller ID information doesn't show half the time
- Calls simply do not come through
- App does not signal a call is coming in
- Does not show any notifications
- Randomly hangs up and disconnects
- Displays missed calls as answered
- Phone calls are cutting out
- Texts won't send
- Calls aren't coming through, phone is not ringing
- No Watch support for incoming call notifications
- Drops calls
- Won't let you go from one screen to the next
- Unable to make phone calls
- Calls drop
- When making phone calls it is silent or you can't hear anyone
- Incoming calls ring once and drop
- App is constantly buggy
- Does not make clean/crisp voip calls
- App no longer works after iOS update
- Shows incoming calls but won't answer
- No outgoing calls
- App crashes all the time
- Callers hearing an echo
- App not working with iOS16
- App crashes on open
- Calls drop all the time
- No way to block a number
- App needs constant updates
- Still get call notifications after turning off for vacation mode
- Answer a call and it takes seconds to connect
- Receiving calls starts ringing after person has waited
- Randomly dropped calls
- Poor audio
- Phones stop ringing or sending calls straight to voicemail after using Snap mobile
- Doesn't open on iPad
- Drops all the time on iPhone
- Kicks to Host ID screen after login
- Incoming and outgoing phone calls are sometimes hard to answer
- Function buttons grayed out during a call
- Have to close app to hang up
- Green button at top does not switch back to call
- App crashes frequently
- Caller ID comes in with a '.'
- Calls randomly won't record
- Calls frequently fail after picking up
- Calls come in on desktop but not mobile
- Takes a long time to sync call history
- Redial doesn't work
- App tried to call fax number instead of landline
- Phone has to be out and open for it to work
- Does not allow calls to come in unless the app is open and front and center
- Today doesn't recognize Host/ID
- Calls over cellular stopped working
- Logged in, closed app, now it crashes every time it's opened
- Crashes the minute it's opened
- Burns battery on other operating systems
- Only works sometimes and only when next to work phone
- Call menu has stopped working
- Cannot transfer calls or hang up
- Interface is terrible
- Usability impossible
- Doesn't connect most incoming calls
- Calls disappear after first ring
- Unable to answer calls
- Unable to make outbound calls without WiFi
- App crashing, not opening
- Can't copy and paste phone numbers from work apps to dial window
- Not compatible with iOS 7
Requested features
10 requests- Easier call blocking
- View incoming call number while on call
- Push notifications for new voicemails
- Ability to delete contacts
- Apple Watch notification support
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- Dark mode
- Time frame for no calls (vacation mode)
- Copy and paste phone numbers into dialer
- Call center agent capabilities
- Video option
Files.com
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SNAPmobile
No in-app purchases
Files.com
No in-app purchases
