My Observer® Mobile vs PRO1 Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Observer® Mobile
Control your Observer Communicating HVAC system remotely. Manage comfort and efficiency from anywhere with internet access. Orchestrates the operation of your entire Observer system.
- Remote HVAC system management
- Comfort and efficiency optimization
- Wi-Fi enabled wall control operation
- Internet-based access
- System orchestration
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The Observer® Communicating Wall Control orchestrates the operation of the entire Observer Communicating HVAC system, providing you with the optimum mix of comfort and efficiency. Whether you have just the wall control, or the entire Observer system, this mobile app will allow you to manage your Wi-Fi® capable Observer wall control from anywhere that has Internet service. Manage your Observer® comfort system remotely with the My Observer Mobile App.
PRO1 Connect
Effortlessly manage your home's heating and cooling system. Adjust temperatures, create custom schedules, and monitor your thermostat remotely for ultimate comfort and energy savings. Enjoy peace of mind with professional installation and reliable performance.
- Add and manage thermostats
- Adjust temperatures remotely
- Create custom schedules
- Energy saving features
- Intuitive user interface
- Seamless setup process
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Redesigned for ultimate simplicity, efficiency, and control. Easily add and manage your thermostat with a seamless setup process, adjust temperatures through an intuitive interface, and create schedules with just a few taps. Stay connected and comfortable from anywhere, save energy effortlessly, and enjoy complete peace of mind. Elevate your thermostat experience with PRO1 Connect today! Who is PRO1? PRO1 products are designed to maximize the comfort and energy efficiency of your heating and cooling system. Our thermostats and apps are built for ease of use and years of reliable performance. We distribute exclusively through the professional HVAC trade so you can have peace of mind knowing that your thermostat was installed properly by a professional heating and cooling technician.
Screenshots
Verdict
The clearest difference is rating: PRO1 Connect at 4.5 against My Observer® Mobile's 1.5. PRO1 Connect also leads on update cadence (every 6 weeks vs every 12 months) and ratings volume (2.2K vs 81). My Observer® Mobile's advantage is iOS requirement (6.0 vs 15.6). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PRO1 Connect holds the better App Store score, 4.5 against 1.5. That said, the two scores are not equally well evidenced: PRO1 Connect has 2.2K ratings behind it against 81, so its average is the more settled of the two. Written reviews point the same way: 12% of My Observer® Mobile's written reviews are positive against 19% of PRO1 Connect's.
My Observer® Mobile ships an update every 12 months, PRO1 Connect every 6 weeks. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.
| Parameter | My Observer® Mobile | PRO1 Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (81 ratings) | 4.5 (2.2K ratings) — better |
| Positive reviews | 12.2% of reviews | 18.8% of reviews — better |
| Number of ratings | 81 | 2.2K — better |
| Update frequency | Every 12 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 6.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 40 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | International Comfort Products Corporation | Pro1 |
Customer experience
My Observer® Mobile
PRO1 Connect
User reviews
My Observer® Mobile
From 81 App Store ratingsWhat we love
- 👍 Mimics physical thermostat interface
- 👍 Works with Apple router (no hub)
- 👍 Works well initially for some users
- 👍 Can control thermostat
Room to improve
- 🐛 Consistently unable to connect
- 🐛 Doesn't send updates
- 🐛 Shows old data
- 🐛 App is trash
- 🐛 Useless without sync
PRO1 Connect
From 2.2K App Store ratingsWhat we love
- 🚀 Easy to set up
- 👍 Reliable control
- 💡 Helpful customer support
Room to improve
- 🐛 Frequent connectivity issues
- 🔍 Confusing user interface
- 🕰️ Slow performance
- 🔄 Unreliable app updates
Bugs and requests
My Observer® Mobile
Reported bugs
43 issues- Unable to connect
- Doesn't send updates
- Shows old data
- Won't sync
- App doesn't connect
Show 38 moreShow fewer
- Shows old screen
- Unstable
- No support
- No longer works
- App has been abandoned
- Thermostat freaked out
- Current status never updates
- Changes don't save
- Requires Adobe Flash Player
- Less responsive
- Cannot sign in
- App freezes
- Doesn't follow settings
- Out of date firmware/software
- Constantly delete/reinstall needed
- Landscape mode only
- App settings revert
- Stuck on old data
- Not working
- Useless
- Can't close on iPhone X
- Constantly signing out
- Junk interface
- Only updates every few days
- Desktop site won't work
- App support phone number limited
- Buggy
- Functions not complete
- Cannot set fan from Low to Auto
- Furnace doesn't start after app adjustment
- Reads old holds
- Server errors
- Strange problem with email/photos
- Error can't connect to server
- Connectivity issues
- Server problems
- Mobile access not always available
- Expired SSL cert
Requested features
17 requests- New app with modern design
- Improve ease of use
- Add Vacation mode
- Add dark mode
- Add advanced analytics dashboard
Show 12 moreShow fewer
- Update app for iPhone X
- Add Alexa integration
- Add push notifications
- Developer API support
- Support for HVAC advanced/installer menu
- Quick Home/Away modes
- Over-the-air updates
- Scale interface better across screen sizes
- Direct button for advanced functions
- Improve fan indicator accuracy
- Update app for new iPhones
- Add Apple Watch support
PRO1 Connect
Reported bugs
3 issues- App freezes when changing temperature
- Thermostat settings not syncing with app
- Inability to log in or create account
Requested features
3 requests- Dark mode option
- Improved scheduling capabilities
- Better integration with smart home platforms
In-app purchases
My Observer® Mobile
No in-app purchases
PRO1 Connect
No in-app purchases
Questions
Is My Observer® Mobile free?
Is PRO1 Connect free?
Which has better reviews, My Observer® Mobile or PRO1 Connect?
Do My Observer® Mobile or PRO1 Connect have ads?
Which is updated more often, My Observer® Mobile or PRO1 Connect?
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