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My Observer® Mobile

My Observer® Mobile

by International Comfort Products Corporation

76 ratings
49 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

  • Released
  • Updated
  • January 29, 2015
  • February 7, 2017

Features

Developer

International Comfort Products Corporation
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Reviews summary↘︎
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🔄6+ apps
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❓5 answered
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About

Control your Observer Communicating HVAC system remotely. Manage comfort and efficiency from anywhere with internet access. Orchestrates the operation of your entire Observer system.

✓Remote HVAC system management
✓Comfort and efficiency optimization
✓Wi-Fi enabled wall control operation
✓Internet-based access
✓System orchestration
Show original description

What users say

Summarized from real user reviews of My Observer® Mobile. Based on 76 reviews and a 1.5/5 average, it highlights the 4 positives and 59 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 👍Mimics physical thermostat interface
  • 👍Works with Apple router (no hub)
  • 👍Works well initially for some users
  • 👍Can control thermostat

Negative things

  • 🐛Consistently unable to connect
  • 🐛Doesn't send updates
  • 🐛Shows old data
  • 🐛App is trash
  • 🐛Useless without sync
  • 🐛App doesn't connect
  • 🐛Shows old screen
  • 🐛Terrible user experience
  • 🐛Unstable
  • 🐛Worst app and customer support
  • 🐛No longer works
  • 🐛Dumbed down app
  • 🐛Simplistic and hard to use
  • 🐛Disappointing given technology
  • 🐛Not working at all
  • 🐛Outdated website
  • 🐛Technology from 10 years ago
  • 🐛Lost control via phone app
  • 🐛Changes don't save
  • 🐛Requires unsupported Flash player
  • 🐛Less responsive over time
  • 🐛Cannot sign in
  • 🐛Barely compatible with iOS/Android
  • 🐛Connectivity often down
  • 🐛Not updated with iOS
  • 🐛Expired SSL cert
  • 🐛Clunky app
  • 🐛Horrible and outdated UI
  • 🐛Freezes, doesn't follow settings
  • 🐛Outdated firmware/software
  • 🐛Constantly delete/reinstall needed
  • 🐛Landscape mode only
  • 🐛Antiquated thermostat UI recreated
  • 🐛Stuck on old data
  • 🐛Useless, not working
  • 🐛Like a knock-off
  • 🐛Pathetic, awful
  • 🐛Can't close on iPhone X
  • 🐛Never works
  • 🐛Awful app system
  • 🐛Closed computer systems out of date
  • 🐛Needs update for new iPhone
  • 🐛Customer service not priority
  • 🐛Doesn't work with iPhone X
  • 🐛Constantly signing out
  • 🐛Junk interface
  • 🐛Updates every few days
  • 🐛Desktop site won't work
  • 🐛App support phone number limited
  • 🐛Buggy but still useful
  • 🐛Functions not complete
  • 🐛Cannot set fan from Low to Auto
  • 🐛Furnace doesn't start after app adjustment
  • 🐛Reads old holds, server errors
  • 🐛Dangerous to use remotely
  • 🐛Strange problem with email/photos
  • 🐛Error: can't connect to server
  • 🐛Connectivity issues/server problems
  • 🐛Mobile access not always available
See all reviews

What's New in My Observer® Mobile

1.6.1

February 7, 2017

This app has been updated by Apple to display the Apple Watch app icon. - Added forgot username/password link - Bug fixes and improvements

More

User reviews

Most RecentHighest RatedLowest Rated

Almost worthless since 2020

Consistently unable to connect and/or doesn’t send updates to the system. Shows “live” data from hour(s) ago. I’ve had this system since 2017 so I have years of experience with it. The APP is trash.
SPLEEN911SPLEEN911

Worked great initially, now- NOT

For many years the worked fine, now it won’t sync at all - pretty much useless
will run you in circleswill run you in circles

Connecting

The app doesn’t connect any more. Just shows an old screen from a year ago.
LZ$9876LZ$9876

Terrible and obviously they don't care

This app is terrible. It hasn't been updated in seven years. Obviously the company doesn't care because they know it's the only option. This makes my "smart thermostat" so stupid.
drrisnerdrrisner

Terrible User Experience

Terrible design, terrible features, terrible UX. Clearly created by non-professional designers. Should be thrown out and start over. Is also unstable. I am angry that my HVAC contractor installed this and stuck me with this.
AmasabackAmasaback
See 44 more reviews

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User experience

🐞

Reported Bugs

43 issues

Unable to connect

Bug

Doesn't send updates

Bug

Shows old data

Bug

Won't sync

Bug

App doesn't connect

Bug

Shows old screen

Bug

Unstable

Bug

No support

Bug

No longer works

Bug

App has been abandoned

Bug

Thermostat freaked out

Bug

Current status never updates

Bug

Changes don't save

Bug

Requires Adobe Flash Player

Bug

Less responsive

Bug

Cannot sign in

Bug

App freezes

Bug

Doesn't follow settings

Bug

Out of date firmware/software

Bug

Constantly delete/reinstall needed

Bug

Landscape mode only

Bug

App settings revert

Bug

Stuck on old data

Bug

Not working

Bug

Useless

Bug

Can't close on iPhone X

Bug

Constantly signing out

Bug

Junk interface

Bug

Only updates every few days

Bug

Desktop site won't work

Bug

App support phone number limited

Bug

Buggy

Bug

Functions not complete

Bug

Cannot set fan from Low to Auto

Bug

Furnace doesn't start after app adjustment

Bug

Reads old holds

Bug

Server errors

Bug

Strange problem with email/photos

Bug

Error can't connect to server

Bug

Connectivity issues

Bug

Server problems

Bug

Mobile access not always available

Bug

Expired SSL cert

Bug
✨

Requested Features

17 requests

New app with modern design

Feature

Improve ease of use

Feature

Add Vacation mode

Feature

Add dark mode

Feature

Add advanced analytics dashboard

Feature

Update app for iPhone X

Feature

Add Alexa integration

Feature

Add push notifications

Feature

Developer API support

Feature

Support for HVAC advanced/installer menu

Feature

Quick Home/Away modes

Feature

Over-the-air updates

Feature

Scale interface better across screen sizes

Feature

Direct button for advanced functions

Feature

Improve fan indicator accuracy

Feature

Update app for new iPhones

Feature

Add Apple Watch support

Feature

FAQ

What does the My Observer Mobile App do?

The app allows you to remotely manage your Observer Communicating HVAC system. It orchestrates the operation of your entire system to provide an optimal mix of comfort and efficiency, all controllable from anywhere with internet service.

What are the key features of this app?

Key features include remote management of your Observer comfort system, control over your Wi-Fi capable Observer wall control, and the ability to optimize comfort and efficiency from any location with internet access.

Is this app free to use?

Based on the provided information, the app is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements.

What kind of HVAC systems is this app compatible with?

This app is designed to work with the Observer® Communicating HVAC system, specifically managing the operation of the Observer® Communicating Wall Control and the entire Observer system.

How can I use this app to improve my home's comfort and efficiency?

By using the app, you can remotely adjust your HVAC system's settings to maintain your desired comfort level and optimize energy usage. This allows you to ensure your home is comfortable when you arrive and avoid unnecessary energy consumption when you are away.