KONE Mobile vs MAX Smart Service
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
KONE Mobile
Monitor equipment maintenance status 24/7 from your smartphone. Track ongoing, past, and upcoming work, receive status notifications, and send service requests. Access detailed reports for planning and budgeting equipment maintenance.
- 24/7 equipment status tracking
- Maintenance task progress monitoring
- Real-time status notifications
- Send service requests
- Equipment operating status
- Maintenance and repair reports
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KONE Mobile application helps you stay on top of things 24/7 using your smartphone. Track the status of all the equipment KONE maintains for you, including 24/7 Connected Equipment, as well as ongoing, past, and upcoming maintenance work. - Track the progress of all maintenance tasks, from request registration all the way to completion, with status notifications on your smartphone. - Get a clear picture of what’s happening with all your equipment including ongoing maintenance work and whether or not the equipment is operating. - Send a service request right from your smartphone and connect to a service expert at the KONE Customer Care Center right from the app. - Improve planning and budgeting with detailed reports on equipment maintenance and repair history including information on the work done and the cost. - Dive deep into performance facts and figures for equipment covered by KONE 24/7 Connected Services To get access to KONE Mobile please contact your local KONE representative. Read more from www.kone.com
MAX Smart Service
Monitor elevator and escalator activity in real-time and submit service requests anytime, anywhere. Gain transparency and peace of mind with instant updates on your units' status.
- Real-time unit monitoring
- 24/7 service request creation
- Track latest unit activity
- Instant status updates
- Peace of mind through transparency
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All the information you need about your elevators and escalators, right in your hands! With TK Elevator’s MAX Service app, keep track of your units’ latest activity and create service requests 24/7, wherever you are. And with MAX, our real time monitoring technology, you can check at any time if one of your units has stopped or is back to service. Transparency and peace of mind, right when you need it.
Screenshots
Verdict
The clearest difference is rating: KONE Mobile at 3.0 against MAX Smart Service's 1.0. KONE Mobile also leads on iOS requirement (13.0 vs 26.2). MAX Smart Service's advantage is update cadence (every 3 weeks vs every 2 months). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
KONE Mobile holds the better App Store score, 3.0 against 1.0. Both are backed by a comparable volume of ratings — 2 and 1 respectively. Written reviews split almost evenly too, at 0% and 0% positive.
KONE Mobile ships an update every 2 months, MAX Smart Service every 3 weeks. The most recent releases landed on August 20, 2026 and September 9, 2026 respectively.
| Parameter | KONE Mobile | MAX Smart Service |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) — better | 1.0 (1 ratings) |
| Positive reviews | 0.0% of reviews | 0.0% of reviews |
| Number of ratings | 2 — better | 1 |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 26.2 |
| Further details — not scored | ||
| Size | 51 MB | 93 MB |
| Age rating | 4+ | 4+ |
| Developer | KONE | TK Elevator GmbH |
Customer experience
KONE Mobile
MAX Smart Service
In-app purchases
KONE Mobile
No in-app purchases
MAX Smart Service
No in-app purchases





