Comparison

KONE Mobile vs MAX Smart Service

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

KONE Mobile

Monitor equipment maintenance status 24/7 from your smartphone. Track ongoing, past, and upcoming work, receive status notifications, and send service requests. Access detailed reports for planning and budgeting equipment maintenance.

Highlights
  • 24/7 equipment status tracking
  • Maintenance task progress monitoring
  • Real-time status notifications
  • Send service requests
  • Equipment operating status
  • Maintenance and repair reports
Features
Read full description

KONE Mobile application helps you stay on top of things 24/7 using your smartphone. Track the status of all the equipment KONE maintains for you, including 24/7 Connected Equipment, as well as ongoing, past, and upcoming maintenance work. - Track the progress of all maintenance tasks, from request registration all the way to completion, with status notifications on your smartphone. - Get a clear picture of what’s happening with all your equipment including ongoing maintenance work and whether or not the equipment is operating. - Send a service request right from your smartphone and connect to a service expert at the KONE Customer Care Center right from the app. - Improve planning and budgeting with detailed reports on equipment maintenance and repair history including information on the work done and the cost. - Dive deep into performance facts and figures for equipment covered by KONE 24/7 Connected Services To get access to KONE Mobile please contact your local KONE representative. Read more from www.kone.com

About

MAX Smart Service

Monitor elevator and escalator activity in real-time and submit service requests anytime, anywhere. Gain transparency and peace of mind with instant updates on your units' status.

Highlights
  • Real-time unit monitoring
  • 24/7 service request creation
  • Track latest unit activity
  • Instant status updates
  • Peace of mind through transparency
Features
Read full description

All the information you need about your elevators and escalators, right in your hands! With TK Elevator’s MAX Service app, keep track of your units’ latest activity and create service requests 24/7, wherever you are. And with MAX, our real time monitoring technology, you can check at any time if one of your units has stopped or is back to service. Transparency and peace of mind, right when you need it.

Screenshots

KONE Mobile4 screens
MAX Smart Service4 screens

Verdict

The call

The clearest difference is rating: KONE Mobile at 3.0 against MAX Smart Service's 1.0. KONE Mobile also leads on iOS requirement (13.0 vs 26.2). MAX Smart Service's advantage is update cadence (every 3 weeks vs every 2 months). On price, review sentiment, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

KONE Mobile holds the better App Store score, 3.0 against 1.0. Both are backed by a comparable volume of ratings — 2 and 1 respectively. Written reviews split almost evenly too, at 0% and 0% positive.

UpkeepUpdate frequency

KONE Mobile ships an update every 2 months, MAX Smart Service every 3 weeks. The most recent releases landed on August 20, 2026 and September 9, 2026 respectively.

Scorecard3 real differences · 7 level
KONE Mobile versus MAX Smart Service: the parameters behind the verdict, then further details
ParameterKONE MobileMAX Smart Service
PriceFreeFree
Rating3.0 (2 ratings) — better1.0 (1 ratings)
Positive reviews0.0% of reviews0.0% of reviews
Number of ratings2 — better1
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS13.0 — better26.2
Further details — not scored
Size51 MB93 MB
Age rating4+4+
DeveloperKONETK Elevator GmbH

Customer experience

KONE Mobile

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews9 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

MAX Smart Service

All ratings1 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews1 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

In-app purchases

None

KONE Mobile

No in-app purchases

None

MAX Smart Service

No in-app purchases

Questions

Is KONE Mobile free?
KONE Mobile is free to download, with no in-app purchases.
Is MAX Smart Service free?
MAX Smart Service is free to download, with no in-app purchases.
Which has better reviews, KONE Mobile or MAX Smart Service?
KONE Mobile is rated higher. KONE Mobile averages 3.0 out of 5 from 2 ratings, while MAX Smart Service averages 1.0 from 1 ratings.
Do KONE Mobile or MAX Smart Service have ads?
Neither KONE Mobile nor MAX Smart Service shows ads.
Which is updated more often, KONE Mobile or MAX Smart Service?
KONE Mobile ships an update every 2 months, and MAX Smart Service every 3 weeks. Most recently, KONE Mobile was updated on August 20, 2026 and MAX Smart Service on September 9, 2026.

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