Comparison

Help Scout vs OBS Inventory

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Help Scout

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

Highlights
  • Access all mailboxes
  • Handle assigned conversations
  • Reply with saved replies
  • Apply tags to conversations
  • Add notes to conversations
  • Change conversation status
  • Assign conversations (Plus Plan)
Features
Read full description

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

About

OBS Inventory

Features
Read full description

OBS Inventory allows you to quickly count your inventory. Use your iPhone or iPad's built-in camera to scan barcodes, including QR codes. No special hardware required.

Screenshots

Help Scout4 screens
OBS Inventory3 screens

Verdict

The call

The clearest difference is update cadence: Help Scout at every 2 weeks against OBS Inventory's every 2 months. On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Help Scout ships an update every 2 weeks, OBS Inventory every 2 months. The most recent releases landed on November 1, 2026 and October 27, 2026 respectively.

Scorecard1 real difference · 9 level
Help Scout versus OBS Inventory: the parameters behind the verdict, then further details
ParameterHelp ScoutOBS Inventory
PriceFreeFree
Rating4.2 (332 ratings) — better—
Positive reviews35.6% of reviews—
Number of ratings332 — better—
Update frequencyEvery 2 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreemium—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size98 MB89 MB
Age rating4+4+
DeveloperHelp Scout PBCConsortium Services, LLC

Bugs and requests

Help Scout

Reported bugs

5 issues
  • Frequent crashes and freezes
  • Login issues and sign-outs
  • Unassigned inbox not loading
  • Formatting issues with saved replies
  • Compatibility problems with newer iOS versions

Requested features

5 requests
  • Ability to view and manage customer profiles
  • Support for live chat
  • Improved notification system
  • Customizable inbox views
  • Integration with other tools

OBS Inventory

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Help Scout

No in-app purchases

None

OBS Inventory

No in-app purchases

Questions

Is Help Scout free?
Help Scout is free to download, with no in-app purchases.
Is OBS Inventory free?
OBS Inventory is free to download, with no in-app purchases.
Do Help Scout or OBS Inventory have ads?
Neither Help Scout nor OBS Inventory shows ads.
Which is updated more often, Help Scout or OBS Inventory?
Help Scout ships an update every 2 weeks, and OBS Inventory every 2 months. Most recently, Help Scout was updated on November 1, 2026 and OBS Inventory on October 27, 2026.

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