Help Scout vs Knowhere Org
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Help Scout
Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.
- Access all mailboxes
- Handle assigned conversations
- Reply with saved replies
- Apply tags to conversations
- Add notes to conversations
- Change conversation status
- Assign conversations (Plus Plan)
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Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)
Knowhere Org
This platform helps businesses connect with their local community by allowing them to easily post events and updates. It aims to increase customer engagement and build a dedicated following through a centralized hub for local experiences.
- Effortless experience posting
- Targeted business following
- Real-time updates and notifications
- Streamlined community engagement
- Consumer and data insights
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Knowhere Org: The Best Tool For Businesses To Reach New Customers UNLOCK THE POWER OF LOCAL ENGAGEMENT Welcome to Knowhere Org, the ultimate platform for businesses to connect with their community like never before. Seamlessly post your day-to-day events and watch your customers grow. BUSINESS-CENTRIC EXPERIENCE HUB - EFFORTLESS POSTING: Share your events, promotions, and daily highlights effortlessly. - CENTRALIZED VISIBILITY: Be part of a hub where locals discover, plan, and attend experiences from their favorite businesses. - RELEVANT CONTENT: Be a part of a network of businesses that posts events all with the shared purpose of bringing people together - such as karaoke nights, comedy shows, or happy hours - rather than offering sales or discounts. MAXIMIZE YOUR REACH, MINIMIZE EFFORT - TARGETED FOLLOWING: Build a dedicated following by connecting with customers who love what you do. - REAL-TIME UPDATES: Keep your audience in the Know with instant notifications and updates. UNLOCK BUSINESS POTENTIAL WITH KNOWHERE ORG Whether you're a bar, run club, venue, or local government, Knowhere Org empowers your brand to be at the forefront of local discovery. Spend less time on outreach and more on creating memorable experiences. KEY FEATURES FOR BUSINESSES: - Effortless Experience Posting - Targeted Business Following - Real-time Updates & Notifications - Streamlined Community Engagement - Consumer & Data Insights DOWNLOAD KNOWHERE ORG NOW & ELEVATE YOUR BUSINESS PRESENCE! Join the league of businesses transforming their local impact. Amplify your experiences, strengthen connections, and thrive in the Knowhere community.
Screenshots
Verdict
The clearest difference is rating: Knowhere Org at 5.0 against Help Scout's 4.2. Knowhere Org also leads on monetization model (free vs freemium) and iOS requirement (13.0 vs 16.0). Help Scout's advantage is ratings volume (306 vs 2) and update cadence (fortnightly vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Knowhere Org holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 2, so its average is the more settled of the two.
Help Scout ships an update fortnightly, Knowhere Org every 2 months. Both last shipped on September 30, 2026.
| Parameter | Help Scout | Knowhere Org |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (306 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 35.9% of reviews | — |
| Number of ratings | 306 — better | 2 |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 95 MB | 19 MB |
| Age rating | 4+ | 4+ |
| Developer | Help Scout PBC | Knowhere Incorporated |
Customer experience
Help Scout
Knowhere Org
Bugs and requests
Help Scout
Reported bugs
5 issues- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions
Requested features
5 requests- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools
Knowhere Org
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Help Scout
No in-app purchases
Knowhere Org
No in-app purchases








