Comparison

Help Scout vs ClearViewFilebox

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Help Scout

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

Highlights
  • Access all mailboxes
  • Handle assigned conversations
  • Reply with saved replies
  • Apply tags to conversations
  • Add notes to conversations
  • Change conversation status
  • Assign conversations (Plus Plan)
Features
Read full description

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

About

ClearViewFilebox

Features
Read full description

The Clear View Filebox app is useful for viewing the details of your files and folders for the selected project. It allows you to share the files and folders, as well as download and preview the files.

Screenshots

Help Scout4 screens
ClearViewFilebox4 screens

Verdict

The call

The clearest difference is iOS requirement: ClearViewFilebox at 13.0 against Help Scout's 16.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on October 12, 2026 and September 28, 2026 respectively.

Scorecard1 real difference · 9 level
Help Scout versus ClearViewFilebox: the parameters behind the verdict, then further details
ParameterHelp ScoutClearViewFilebox
PriceFreeFree
Rating4.2 (323 ratings) — better—
Positive reviews35.6% of reviews—
Number of ratings323 — better—
Update frequencyEvery 3 weeksEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreemium—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.013.0 — better
Further details — not scored
Size96 MB22 MB
Age rating4+4+
DeveloperHelp Scout PBCOrion Restoration LLC

Bugs and requests

Help Scout

Reported bugs

5 issues
  • Frequent crashes and freezes
  • Login issues and sign-outs
  • Unassigned inbox not loading
  • Formatting issues with saved replies
  • Compatibility problems with newer iOS versions

Requested features

5 requests
  • Ability to view and manage customer profiles
  • Support for live chat
  • Improved notification system
  • Customizable inbox views
  • Integration with other tools

ClearViewFilebox

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Help Scout

No in-app purchases

None

ClearViewFilebox

No in-app purchases

Questions

Is Help Scout free?
Help Scout is free to download, with no in-app purchases.
Is ClearViewFilebox free?
ClearViewFilebox is free to download, with no in-app purchases.
Do Help Scout or ClearViewFilebox have ads?
Neither Help Scout nor ClearViewFilebox shows ads.
Which is updated more often, Help Scout or ClearViewFilebox?
Help Scout ships an update every 3 weeks, and ClearViewFilebox every 3 weeks. Most recently, Help Scout was updated on October 12, 2026 and ClearViewFilebox on September 28, 2026.

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