Comparison

Help Scout vs HomePilot by Lessen

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Help Scout

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

Highlights
  • Access all mailboxes
  • Handle assigned conversations
  • Reply with saved replies
  • Apply tags to conversations
  • Add notes to conversations
  • Change conversation status
  • Assign conversations (Plus Plan)
Features
Read full description

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

About

HomePilot by Lessen

Connect with local, vetted professionals for home maintenance and repairs. Book services like plumbing, electrical, and handyman work with transparent pricing and a user-friendly interface. Get your home projects handled efficiently and reliably.

Highlights
  • Connect with local professionals
  • Book plumbing, electrical, HVAC, handyman services
  • Transparent upfront pricing
  • Vetted, licensed, and insured pros
  • User-friendly service management
  • AI-powered service requests
Features
Read full description

Discover HomePilot™– Your All-in-One Solution for Home Maintenance and Repairs Keeping your home in top shape is now easier with HomePilot. Whether you need a plumber, electrician, or handyman, HomePilot connects you with local professionals who can handle any project. With just a few taps, you can book trusted pros at the best price. Simplifying Home Repairs, One Tap at a Time Tired of juggling contractors or making endless calls? HomePilot streamlines the process, connecting you with qualified pros for anything from fixes to replacements. HVAC, plumbing, electrical work, handyman or other – we’ve got you covered with fast, affordable services. Why Choose HomePilot? "HomePilot simplifies finding professionals by handling it for you—just request the service, and our extensive network connects you with the best local expert for the job, all in one easy-to-use application. Transparent Pricing: No hidden fees—you’ll know the cost upfront. A diagnostic fee will apply only if you decline to move forward with the service quote. • Vetted Pros: We ensure all pros are reliable, licensed, insured and qualified. • User-Friendly Experience: Manage your home services easily in one app. • Fast, Reliable Service: Available pros for Repairs and maintenance How It Works HomePilot is easy to use: 1. Select Your Service: Our AI-powered process makes it fast and effortless, streamlining every step to get your service request selected and handled in no time. 2. View Available Pro Assigned: We find the best pro for your job. 3. Book and Complete Job: Choose a time that fits your schedule, and our pros handle the rest, ensuring the job is done efficiently, on time, and to the highest standard HomePilot Services at a Glance HomePilot covers all your home needs: • Plumbing: Leak repairs, faucet and toilet installs, drain cleaning. • HVAC: Heating and cooling installations, repairs, and regular maintenance • Electrical: Fixture installations, rewiring, ceiling fans. • Drywall & Painting: Wall repairs, touch-ups, and full painting. • General Handyman: Minor repairs, appliance installations, and more. • Home Improvement & Repair: Handyman services, painting, flooring, roofing. HomePilot’s network of pros delivers quality results. Peace of Mind with Every Job HomePilot offers verified pros , so you can feel confident when booking. If any issues arise after your job is completed, we’re here to ensure everything is resolved to your satisfaction. Finally,once the job is done, leave your review for others using HomePilot. The HomePilot Advantage • Convenience: Manage all home repairs in one place. • Trust: Work with trusted pros who are fully vetted, insured, licensed, and reviewed. • Transparency: Transparent Pricing: No hidden fees—you’ll know the cost upfront. A diagnostic fee will apply only if you decline to move forward with the service quote. • AI Powered Speed: AI-powered automation makes creating service requests with HomePilot fast and effortless Get Started with HomePilot Today From repairs to maintenance, HomePilot assigns you with our pros who keep your home running smoothly. Download the app today and let us handle the rest. Home maintenance has never been easier or more affordable. Stop worrying about home repairs – download HomePilot and let us take care of it!

Screenshots

Help Scout4 screens
HomePilot by Lessen4 screens

Verdict

The call

The clearest difference is rating: HomePilot by Lessen at 5.0 against Help Scout's 4.2. HomePilot by Lessen also leads on monetization model (free vs freemium) and iOS requirement (14.0 vs 16.0). Help Scout's advantage is ratings volume (330 vs 9). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

HomePilot by Lessen holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 330 ratings behind it against 9, so its average is the more settled of the two.

UpkeepUpdate frequency

Help Scout ships an update every 2 weeks, HomePilot by Lessen fortnightly. The most recent releases landed on October 29, 2026 and October 21, 2026 respectively.

Scorecard4 real differences · 6 level
Help Scout versus HomePilot by Lessen: the parameters behind the verdict, then further details
ParameterHelp ScoutHomePilot by Lessen
PriceFreeFree
Rating4.2 (330 ratings)5.0 (9 ratings) — better
Positive reviews35.6% of reviews—
Number of ratings330 — better9
Update frequencyEvery 2 weeksFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPadiPhone, iPod
Requires iOS16.014.0 — better
Further details — not scored
Size98 MB95 MB
Age rating4+4+
DeveloperHelp Scout PBCSMS Assist, LLC.

Customer experience

Help Scout

All ratings328 ratings
Positive78.0%
Neutral5.8%
Negative16.2%
Written reviews118 reviews
Positive35.6%
Neutral18.6%
Negative45.8%

HomePilot by Lessen

All ratings5 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Help Scout

Reported bugs

5 issues
  • Frequent crashes and freezes
  • Login issues and sign-outs
  • Unassigned inbox not loading
  • Formatting issues with saved replies
  • Compatibility problems with newer iOS versions

Requested features

5 requests
  • Ability to view and manage customer profiles
  • Support for live chat
  • Improved notification system
  • Customizable inbox views
  • Integration with other tools

HomePilot by Lessen

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Help Scout

No in-app purchases

None

HomePilot by Lessen

No in-app purchases

Questions

Is Help Scout free?
Help Scout is free to download, with no in-app purchases.
Is HomePilot by Lessen free?
HomePilot by Lessen is free to download, with no in-app purchases.
Which has better reviews, Help Scout or HomePilot by Lessen?
HomePilot by Lessen is rated higher. Help Scout averages 4.2 out of 5 from 330 ratings, while HomePilot by Lessen averages 5.0 from 9 ratings.
Do Help Scout or HomePilot by Lessen have ads?
Neither Help Scout nor HomePilot by Lessen shows ads.
Which is updated more often, Help Scout or HomePilot by Lessen?
Help Scout ships an update every 2 weeks, and HomePilot by Lessen fortnightly. Most recently, Help Scout was updated on October 29, 2026 and HomePilot by Lessen on October 21, 2026.

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