Comparison

Help Scout vs USchedule M2 Reader

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Help Scout

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

Highlights
  • Access all mailboxes
  • Handle assigned conversations
  • Reply with saved replies
  • Apply tags to conversations
  • Add notes to conversations
  • Change conversation status
  • Assign conversations (Plus Plan)
Features
Read full description

Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)

About

USchedule M2 Reader

This app links your Stripe M2 card reader to your USchedule account. It enables employees to securely collect payments from customers in various locations, enhancing on-the-go transaction capabilities.

Highlights
  • Connects Stripe M2 card reader
  • Integrates with USchedule account
  • Enables employee payment collection
  • Supports payments anywhere
  • Secure transaction processing
Features
Read full description

USchedule M2 Reader connects your Stripe M2 card reader to your USchedule account, letting employees collect payments anywhere — at the table, on the floor, or wherever your customers are.

Screenshots

Help Scout4 screens
USchedule M2 Reader4 screens

Verdict

The call

The clearest difference is rating: USchedule M2 Reader at 5.0 against Help Scout's 4.2. USchedule M2 Reader also leads on monetization model (free vs freemium). Help Scout's advantage is ratings volume (323 vs 1) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

USchedule M2 Reader holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 323 ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

Help Scout ships an update every 3 weeks, USchedule M2 Reader every 2 months. The most recent releases landed on October 12, 2026 and October 9, 2026 respectively.

Scorecard4 real differences · 6 level
Help Scout versus USchedule M2 Reader: the parameters behind the verdict, then further details
ParameterHelp ScoutUSchedule M2 Reader
PriceFreeFree
Rating4.2 (323 ratings)5.0 (1 ratings) — better
Positive reviews35.6% of reviews—
Number of ratings323 — better1
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.1 — better
Further details — not scored
Size96 MB81 MB
Age rating4+4+
DeveloperHelp Scout PBCUSchedule, LLC

Customer experience

Help Scout

All ratings323 ratings
Positive77.7%
Neutral5.9%
Negative16.4%
Written reviews118 reviews
Positive35.6%
Neutral18.6%
Negative45.8%

USchedule M2 Reader

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Help Scout

Reported bugs

5 issues
  • Frequent crashes and freezes
  • Login issues and sign-outs
  • Unassigned inbox not loading
  • Formatting issues with saved replies
  • Compatibility problems with newer iOS versions

Requested features

5 requests
  • Ability to view and manage customer profiles
  • Support for live chat
  • Improved notification system
  • Customizable inbox views
  • Integration with other tools

USchedule M2 Reader

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Help Scout

No in-app purchases

None

USchedule M2 Reader

No in-app purchases

Questions

Is Help Scout free?
Help Scout is free to download, with no in-app purchases.
Is USchedule M2 Reader free?
USchedule M2 Reader is free to download, with no in-app purchases.
Which has better reviews, Help Scout or USchedule M2 Reader?
USchedule M2 Reader is rated higher. Help Scout averages 4.2 out of 5 from 323 ratings, while USchedule M2 Reader averages 5.0 from 1 ratings.
Do Help Scout or USchedule M2 Reader have ads?
Neither Help Scout nor USchedule M2 Reader shows ads.
Which is updated more often, Help Scout or USchedule M2 Reader?
Help Scout ships an update every 3 weeks, and USchedule M2 Reader every 2 months. Most recently, Help Scout was updated on October 12, 2026 and USchedule M2 Reader on October 9, 2026.

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