Help Scout vs USchedule M2 Reader
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Help Scout
Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.
- Access all mailboxes
- Handle assigned conversations
- Reply with saved replies
- Apply tags to conversations
- Add notes to conversations
- Change conversation status
- Assign conversations (Plus Plan)
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Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work! With the Help Scout app, you’ll be able to: • Navigate to any Help Scout mailbox with a tap • Access all conversations and handle those assigned to you • Reply to customers quickly with saved replies - you’ll look like a genius without even trying • Apply tags to categorize conversations or trigger automations like magic • Add notes to conversations to keep everyone in the loop, even in the remote-est location • Change conversation status with a single swipe • Keep conversations moving by assigning them to a team member or teams (Plus Plan only) • Apply custom fields to keep reporting data pristine (Plus Plan only)
USchedule M2 Reader
This app links your Stripe M2 card reader to your USchedule account. It enables employees to securely collect payments from customers in various locations, enhancing on-the-go transaction capabilities.
- Connects Stripe M2 card reader
- Integrates with USchedule account
- Enables employee payment collection
- Supports payments anywhere
- Secure transaction processing
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USchedule M2 Reader connects your Stripe M2 card reader to your USchedule account, letting employees collect payments anywhere — at the table, on the floor, or wherever your customers are.
Screenshots
Verdict
The clearest difference is rating: USchedule M2 Reader at 5.0 against Help Scout's 4.2. USchedule M2 Reader also leads on monetization model (free vs freemium). Help Scout's advantage is ratings volume (323 vs 1) and update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
USchedule M2 Reader holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Help Scout has 323 ratings behind it against 1, so its average is the more settled of the two.
Help Scout ships an update every 3 weeks, USchedule M2 Reader every 2 months. The most recent releases landed on October 12, 2026 and October 9, 2026 respectively.
| Parameter | Help Scout | USchedule M2 Reader |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (323 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 35.6% of reviews | — |
| Number of ratings | 323 — better | 1 |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 96 MB | 81 MB |
| Age rating | 4+ | 4+ |
| Developer | Help Scout PBC | USchedule, LLC |
Customer experience
Help Scout
USchedule M2 Reader
Bugs and requests
Help Scout
Reported bugs
5 issues- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions
Requested features
5 requests- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools
USchedule M2 Reader
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Help Scout
No in-app purchases
USchedule M2 Reader
No in-app purchases
Questions
Is Help Scout free?
Is USchedule M2 Reader free?
Which has better reviews, Help Scout or USchedule M2 Reader?
Do Help Scout or USchedule M2 Reader have ads?
Which is updated more often, Help Scout or USchedule M2 Reader?
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