NGSD vs Octella

Computacenter’s NGSD mobile application underpins our ‘Enabling Users and their Business’ philosophy by digitizing the front end of your IT service desk, using an interactive and intuitive mobile app to ensure access from a range of tablets and mobile devices, anywhere at anytime. NGSD gives you access to IT support and information through a range of self serve options. It’s intuitive and easy to use, delivering a truly collaborative and agile approach to managing user support right across the contemporary workplace. You must be a NGSD registered user in order to use this application. Key Features • An application serving global and mobile IT users. • You can access IT support anytime, anywhere • Be empowered with instant knowledge to meet your needs • Your location is leveraged to present relevant information in local language • Proactive push ticket status and information such as major incident notifications and updates Computacenter’s global service desk provides a unique IT support solution that no one else can match. We are digitising the front end of the support experience, whilst providing skilled people and globally consistent processes at the operational back end. No one else does this and offers it as an off-the-shelf, wholesale solution for customers to consume. Computacenter next generation service desk is location, language, tools and customer independent. It integrates with multiple platforms enabling you to leverage existing IT investments. For more information on Computacenter services go to www.computacenter.com/servicedesk

Octella – Reach for the better with reliable communication, clear sound, and secure connections in one app. Octella lets you handle business calls and messages from one app on your phone. Stay connected with your clients, work from anywhere, and keep full control over your communication – just like in the office. Features Reliability on the Go Optimized for stable performance across mobile networks. The app guarantees high-quality voice transmission and instant push notifications, even when working outside the office. Omnichannel Communication Environment Manage calls and messages from various messengers and social networks within a single interface. A unified interaction history allows team members to always stay in context with client needs, regardless of the chosen communication channel. Security and Confidentiality Data protection at every level is our priority. All interactions between various Octella services are fully protected, ensuring the absolute safety of corporate information.