Medallia Concierge App vs CONNECTmobile

Everyone is messaging; your business should, too. The Medallia Concierge Business App helps businesses communicate with customers via texting and other mobile messaging channels. Medallia Concierge allows businesses to engage, support, and respond to customers in the new mobile messaging era. Medallia Concierge’s real-time enterprise platform works on any device and provides all the tools to deliver an instant, actionable, and seamless customer service experience. By combining the immediacy of chat with the flexibility of mobile, Medallia Concierge is enabling businesses to provide the “instant gratification” service that their customers increasingly expect across a number of industries including hospitality, retail, healthcare, and many more. Features include: • Create, view, receive, and reply to 2-way conversations in real-time • Seamlessly personalized messaging with templates and custom fields • Make your team more efficient with AI-driven messaging automation • Enhance and scale insights across all business units • Easily manage conversations with conversation filtering • Create important internal notes in any conversation • Toggle between multiple accounts and services The Medallia Concierge App is fully integrated with all of its products, including the Medallia Concierge web-based Dashboard and the Medallia Concierge API. All Medallia Concierge products are always in-sync across all devices. About Medallia Concierge Medallia Concierge pioneered the business messaging space in 2009 by being the first to offer business texting on its patented platform. Today over 1,000 businesses use Medallia Concierge, including Hyatt, Radisson, Whole Foods, Marriott and ZipCar. Medallia Concierge is the only company to offer simple yet powerful technology like messaging workflow, analytics, integrations, and automations.

Bring your business line with you, wherever you are! CONNECTmobile extends your CONNECTware experience to your mobile device - make calls like you’re in the office, manage call center agent features, seamlessly transfer to extensions, manage your visual voicemail, send and receive chat/sms, manage greetings, and more. Features Include: Nationwide Calling Business SMS/MMS See Presence of Colleagues Visual Voicemail with Voicemail Transcription Voicemail Greeting Management Call Queuing Team Instant Messaging Multi-level Auto Attendant Automatic Call Recording Three-way Calling Music/Message on Hold Customizable Answering Rules New to CONNECTware? Netlink Voice’s CONNECTware is a UCaaS service focused on meeting the needs of the small-to-medium business landscape with advanced communication solutions.