Brivo Access vs Welcome App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Brivo Access
Manage your Brivo access control and video surveillance system from your smartphone. Control devices, manage users and credentials, monitor events in real-time, and view recorded video for enhanced security and operational flexibility.
- Manage users and credentials
- Review events and recorded video
- Unlock or secure doors remotely
- Real-time event monitoring
- Integrate device control
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Extend your Brivo access control and video surveillance experience to your smartphone with the Brivo Access mobile app. Integrate device control, credential management, real-time event monitoring, and recorded video into a single app that delivers peace of mind, operational flexibility and ease of use. After signing in with their Brivo credentials, administrators can: * Manage users and credentials * Review events and recorded video * Unlock or secure doors remotely * Respond to emergency situations immediately The Brivo Access mobile application for iOS requires an active subscription to Brivo Access. To activate mobile video surveillance, an active video subscription with a compatible platform is also required.
Welcome App
This app allows you to manage your door communication system remotely. See and hear visitors at your door, and review missed calls with recorded images and timestamps. Connects to your Welcome system via a myABB-LivingSpace account.
- Remote door call reception
- See and hear visitors
- Missed visitor recording
- Image and timestamp capture
- Wi-Fi and cellular network support
- myABB-LivingSpace account integration
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Experience the door communication of your Welcome system on your smartphone or tablet! Never miss a door call. With the Welcome app all calls are transferred directly to your mobile device. You can see and hear who is at your door via Wi-Fi network or remotely on 3G/ 4G (or higher) networks. Missed visitors are recorded with picture and date and can be called up at any time later. Simply connect the app to your Welcome system via the myABB-LivingSpace account. Information about the configuration of your IP-Gateway is shown in user manual.
Screenshots
Verdict
The clearest difference is monetization model: Welcome App at free against Brivo Access's subscription. Welcome App also leads on rating (3.5 vs 3.0) and ratings volume (144 vs 2). Brivo Access's advantage is update cadence (every 6 weeks vs every 3 months). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Welcome App holds the better App Store score, 3.5 against 3.0. That said, the two scores are not equally well evidenced: Welcome App has 144 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 14% of Brivo Access's written reviews are positive against 7% of Welcome App's, so the app with the better star average is not the one people write more warmly about.
Brivo Access ships an update every 6 weeks, Welcome App every 3 months. The most recent releases landed on October 21, 2026 and October 13, 2026 respectively.
| Parameter | Brivo Access | Welcome App |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) | 3.5 (144 ratings) — better |
| Positive reviews | 14.3% of reviews — better | 6.7% of reviews |
| Number of ratings | 2 | 144 — better |
| Update frequency | Every 6 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.6 | 14.0 — better |
| Further details — not scored | ||
| Size | 82 MB | 105 MB |
| Age rating | 4+ | 4+ |
| Developer | Brivo Inc. | ABB Information Systems AG |
Customer experience
Brivo Access
Welcome App
Bugs and requests
Brivo Access
Reported bugs
58 issues- App doesn't work
- Things flash up and disappear
- Can't access items
- Can't view complete website on iPhone
- No audio alerts
Show 53 moreShow fewer
- Failed access panel communication
- Can no longer see lock/unlock state without clicking
- App signs out constantly
- App won't refresh on its own
- Must swipe through all sites to get to one alphabetically later
- App starts at the beginning of the series alphabetically every time it reopens
- App does not send alerts to Apple Watch
- Takes forever to sign in and sometimes won't sign in, plus it'll kick you out
- Lockdown menu item is there but it's not functional
- App crashes repeatedly trying to get to doors section
- App will not save login
- Users should not have to login every time
- App stopped working weeks ago
- Nothing in the app works after updating
- Nothing on the app works
- Glitches so I can see door activity
- Latest version will not load activity
- Activity will not load and the user view is all wonky
- When I log in, it doesn’t connect at all
- Latest version (Jan ‘22) is completely unusable
- Activity tab will not load
- Doors will not unlock through app
- Mobile app simply doesn’t work
- App keeps locking up on the loading activity screen
- App constantly fails
- Remote mobile lock/unlock not working
- App has not worked for a very long time
- App is no longer responding
- Crashes all the time in activity mode
- App crashes while trying to access our site
- Can’t use at all
- Cannot control access by date range
- Logins no longer save
- Lost the face ID capability
- Doesn’t show names before the update
- Won’t show all activity correctly
- App doesn’t update the day till 8 at night
- Always says cannot connect to the server
- Can’t see who used the door, just that someone used it
- Constant outages to their systems
- Not displaying unlock information with associated person (only door)
- Unable to add/edit credentials/groups as the information does not load on the user
- Inability to add or send a Brivo Mobile Pass to a user
- App says can’t connect to server since the update
- Won’t show who is entering or using their cards or Brivo passes
- Can’t see names on who enters and exits gate
- Most of the time now it does not display names
- Not seeing who swipes a door makes it useless
- Opening doors through the app is so painful now
- When logged in it never unlocks doors
- Deletes login information on an update
- Crashes after login
- Still crashes even after fresh installation
Requested features
9 requests- Get this on Apple Watch
- Allow user to save username and password
- Use iPhone 6 fingerprint scanner for faster access
- Add PIN or TouchID for faster access
- Bring back ability for admins to see PIN
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- Add audio alerts
- Improve UI for easier site navigation
- Add dark mode option
- Add advanced analytics dashboard
Welcome App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Brivo Access
No in-app purchases
Welcome App
No in-app purchases
