MyFrontier vs Redlands 311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyFrontier
Manage your Frontier services, track orders, and make payments conveniently. Access personalized discounts, offers, and rewards from top brands. Get instant support and upgrade your plans with ease.
- Manage Frontier services
- Personalized rewards and discounts
- Make payments and manage billing
- Track orders and installation updates
- Upgrade plans and add-ons
- Virtual assistant for support
- Troubleshoot service issues
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Get more control of your Frontier services and access discounts and offers from your favorite brands, personalized deals, and free goodies in the MyFrontier app. Change your service appointments to fit your schedule, make payments and account changes when it's convenient for you. Stay updated on our progress with order tracking, real-time installation updates and direct messaging with your service technician. Upgrade your plan with higher speeds and add-ons in your account anytime–no phone calls needed. Troubleshoot issues faster and get support when you need it with our virtual assistant and Help Center at your fingertips. The app is a must-have for customers of: - Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite) - Frontier TV Services - Frontier Voice Services Do more with your account from your smartphone or tablet with these easy-to-use tools and features. Services: - Get personalized rewards, discounts and offers - Manage your Frontier services - Upgrade your plan with add-ons and higher speeds Billing and Payments: - Make a one-time payment - Set up Auto Pay - Sign up for Paperless Billing - View billing and payment history - Compare current and past statements Troubleshooting: - Check for outages - Track your orders and trouble tickets - Reboot your gateway or TV Set-top box - Get 24/7 help with our virtual assistant Account Settings: - Easily reset your password - Control your notifications preferences - Add contact information Stay tuned for updates as we’re continuing to enhance the MyFrontier app to make it your essential Frontier self-service tool.
Redlands 311
Report community issues directly to the city. This app allows residents to submit problems and for city staff to manage and resolve them efficiently.
- Report community issues
- Track issue status
- Direct communication with city staff
- Location-based reporting
- Receive updates on resolutions
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This application is designed to allow the citizens of Redlands, CA to report issues in their community and for staff to address the reported issues.
Screenshots
Verdict
The clearest difference is rating: MyFrontier at 4.7 against Redlands 311's 3.4. MyFrontier also leads on update cadence (monthly vs every 21 months) and ratings volume (190K vs 5). Redlands 311's advantage is iOS requirement (12.0 vs 15.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyFrontier holds the better App Store score, 4.7 against 3.4. That said, the two scores are not equally well evidenced: MyFrontier has 190K ratings behind it against 5, so its average is the more settled of the two. Written reviews complicate that: 30% of MyFrontier's written reviews are positive against 33% of Redlands 311's, so the app with the better star average is not the one people write more warmly about.
MyFrontier ships an update monthly, Redlands 311 every 21 months. The most recent releases landed on October 30, 2026 and October 24, 2026 respectively.
| Parameter | MyFrontier | Redlands 311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (190K ratings) — better | 3.4 (5 ratings) |
| Positive reviews | 30.4% of reviews | 33.3% of reviews — better |
| Number of ratings | 190K — better | 5 |
| Update frequency | Monthly — better | Every 21 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #158 — better | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 135 MB | 28 MB |
| Age rating | 4+ | 4+ |
| Developer | Frontier Communications | City of Redlands |
Customer experience
MyFrontier
Redlands 311
Bugs and requests
MyFrontier
Reported bugs
3 issues- App crashes and errors
- Inability to complete transactions
- Inconsistent account information
Requested features
3 requests- Improved app navigation and user interface
- Ability to manage linked accounts
- Reliable outage notifications and status updates
Redlands 311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyFrontier
No in-app purchases
Redlands 311
No in-app purchases
