Comparison

HMH Well vs mySpinePassbook

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HMH Well

Access your health information conveniently, including MyChart, doctor searches, and emergency department wait times. Stay informed about your healthcare needs with this comprehensive health portal.

Highlights
  • MyChart access
  • Find a Doctor tool
  • Emergency Department wait times
  • Access health information
Features
Read full description

HMH Well provides easy access to MyChart, Find a Doctor, Wait Times for our Emergency Departments and other important health information.

About

mySpinePassbook

This app provides educational resources and health data tracking for patients managing low back pain. It allows healthcare providers to monitor exercise routines and offer proactive support to ensure treatment adherence.

Highlights
  • Educational resources for spine conditions
  • Health data tracking for exercise routines
  • Remote patient monitoring by providers
  • Proactive patient support
  • Personalized care paths
  • Information from a spine surgeon
Features
Read full description

Disclaimer: Always consult with a healthcare professional before making medical decisions based on information provided in this app. This information is for educational purposes only. Enhance your spine with mySpinePassbook App The mySpinePassbook app is designed to complement a mySpinePassbook provider's practice by offering additional support and resources to patients with low back pain. The app leverages the benefits of walking and proper education, which numerous studies have shown to be effective in managing back pain. Here's how the mySpinePassbook app can help: 1.⁠ ⁠Educational Resources: Patients receive comprehensive teaching materials related to their specific diagnosis, helping them understand their condition and the importance of their treatment plan. 2.⁠ ⁠Health Data Tracking: The app allows mySpinePassbook providers to remotely monitor patients' exercise routines by collecting health data. Providers can track daily activity to ensure patients are following their prescribed exercise regimen. 3.⁠ ⁠Proactive Care: Providers can view patients' exercise data daily and identify those who may not be adhering to their routine. This enables providers to proactively reach out to patients, offering support and addressing any issues that may be preventing them from exercising as recommended. The ultimate goal of the mySpinePassbook app is to encourage patients to maintain a consistent exercise routine, thereby enhancing the effectiveness of their treatment for back pain. The medical information, diagnoses, and care paths provided in this app are directly from Dr. Alok Sharan, a board-certified, fellowship-trained orthopedic spine surgeon with over 16 years of experience. Each diagnosis and care path is based on Dr. Sharan's professional judgement and tailored to the specific needs of each patient. This app is intended for use in Dr. Sharan's private practice, serving as a tool to provide patients with information based on his extensive experience and expertise in orthopedic surgery. Please note: This app is designed to provide personalized consultations, diagnoses, and care paths from a licensed spine surgeon for patients of Dr. Alok Sharan. While the app is a valuable tool in your healthcare journey, it is not a substitute for in-person medical advice, diagnosis, or treatment. Always consult with your healthcare provider at our clinic or another qualified health provider with any questions or concerns you may have regarding your condition. The use of this app does not replace the need for regular in-person consultations and does not constitute an endorsement of any specific treatment plan. Always consult with a healthcare professional before making any medical decisions based on information provided in this app.

Screenshots

HMH Well4 screens
mySpinePassbook4 screens

Verdict

The call

The clearest difference is rating: mySpinePassbook at 5.0 against HMH Well's 2.8. HMH Well's advantage is ratings volume (71 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

mySpinePassbook holds the better App Store score, 5.0 against 2.8. That said, the two scores are not equally well evidenced: HMH Well has 71 ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

HMH Well ships an update monthly, mySpinePassbook every 3 weeks. The most recent releases landed on October 16, 2026 and October 11, 2026 respectively.

Scorecard2 real differences · 8 level
HMH Well versus mySpinePassbook: the parameters behind the verdict, then further details
ParameterHMH WellmySpinePassbook
PriceFreeFree
Rating2.8 (71 ratings)5.0 (1 ratings) — better
Positive reviews29.3% of reviews—
Number of ratings71 — better1
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.615.1 — better
Further details — not scored
Size41 MB32 MB
Age rating4+17+
DeveloperHMH Hospitals CorporationSPINEPASSBOOK, LLC

Customer experience

HMH Well

All ratings71 ratings
Positive38.0%
Neutral8.5%
Negative53.5%
Written reviews75 reviews
Positive29.3%
Neutral4.0%
Negative66.7%

mySpinePassbook

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

HMH Well

Reported bugs

30 issues
  • App crashes frequently
  • App not working
  • Unable to log in
  • Unable to stay logged in
  • Login issues
Show 25 more
  • Password reset not working
  • Verification code issues
  • App opens a browser window
  • Face ID/Touch ID removed
  • No print option for results
  • PDF download/sharing errors
  • App freezes
  • Links not working
  • Cannot upload photos of insurance card
  • Cannot submit feedback
  • Setup issues
  • Server errors
  • Cannot see child's information/switch profiles
  • Map not loading
  • App not remembering sign-in info
  • Information not current after password reset
  • App not sized correctly for iPhone
  • App gets stuck and doesn't open
  • App crashes after sending login credentials
  • Terms and conditions not loading
  • No connection to server message
  • Password screen shows only numbers
  • App forces user to website
  • No 'back' option in browser
  • Random server errors

Requested features

13 requests
  • Restore Face Recognition/Face ID/Touch ID
  • Add print function for test results
  • Allow PDF download/sharing of results
  • Improve MyChart navigation
  • Restore ability to switch between child/family profiles
Show 8 more
  • Improve mobile website experience
  • Allow syncing with Apple Health
  • Scale down photos for insurance card upload
  • Fix feedback submission
  • Improve app optimization
  • Add dark mode
  • Improve integration between different app features
  • Allow selection of specific locations (e.g., RBMC Perth)

mySpinePassbook

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

HMH Well

No in-app purchases

None

mySpinePassbook

No in-app purchases

Questions

Is HMH Well free?
HMH Well is free to download, with no in-app purchases.
Is mySpinePassbook free?
mySpinePassbook is free to download, with no in-app purchases.
Which has better reviews, HMH Well or mySpinePassbook?
mySpinePassbook is rated higher. HMH Well averages 2.8 out of 5 from 71 ratings, while mySpinePassbook averages 5.0 from 1 ratings.
Do HMH Well or mySpinePassbook have ads?
Neither HMH Well nor mySpinePassbook shows ads.
Which is updated more often, HMH Well or mySpinePassbook?
HMH Well ships an update monthly, and mySpinePassbook every 3 weeks. Most recently, HMH Well was updated on October 16, 2026 and mySpinePassbook on October 11, 2026.

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