Workpulse GiSMo vs Oracle Management Cloud Mobile

Workpulse GiSMo is the premier guest satisfaction management (GSM) app that allows you to resolve guest complaints quickly and decisively. No matter the number or severity of guest complaints, Workpulse GiSMo is your personal GSM app that helps you to manage your guest complaints, so you maintain and improve your guest’s happiness. GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases. AUTOMATED NOTIFICATION Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed. GUEST COMPLAINT TRACKING Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution. CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals. SEAMLESS COMMUNICATION & FEEDBACK CHANNEL Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy. With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand. IMPORTANT NOTE Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!

The Oracle Management Cloud (OMC) mobile app offers anywhere access to information about the entire IT infrastructure managed by OMC, fully optimized for iOS and enables operational intelligence at your finger tips. The mobile app requires you to have an OMC account. OMC Mobile provides the following capabilities: • Environment overview that works across all OMC services • Home page for alerts and resource environment overviews • OMC environment inventory health views • Proactive mobile notifications of important alerts based on Alert rules • Alert details pages • Alerts properties details and metric charts • Managed Entity detail pages • Provides entity property details, availability, and entity topology relationship details Oracle Management Cloud (OMC) is a suite of next-generation integrated monitoring, management, and analytics cloud services that leverage machine learning and big data techniques against the full breadth of the operational data set. OMC’s Unified Platform helps customers improve IT stability, prevent application outages, increase DevOps agility and harden security across their entire application and infrastructure portfolio. OMC delivers unified operational data analytics platform, • Centralized managed entities topology • Performance metrics • Logs • Compliance and Security data • APM data