Workpulse GiSMo vs PuzzleConnect Plus

Workpulse GiSMo is the premier guest satisfaction management (GSM) app that allows you to resolve guest complaints quickly and decisively. No matter the number or severity of guest complaints, Workpulse GiSMo is your personal GSM app that helps you to manage your guest complaints, so you maintain and improve your guest’s happiness. GUEST SATISFACTION MANAGEMENT (GSM) SYSTEM Your guest complaints are quickly processed and organized giving you and your team end-to-end and full visibility into the status of each case. One place to view, assign, track, and resolve all of your cases. AUTOMATED NOTIFICATION Engage owners of complaint cases right away through push notification. Get the right owners in your organization engaged and working on their complaints with full insight into the status of each case. Drive staff to resolve guest complaints quickly. Internal communication channel keeps the management informed. GUEST COMPLAINT TRACKING Take full lifecycle control of your entire guest complaint tracking process. Eliminate the need to use emails, spreadsheets, text messages, and phone to track guest complaints. Ensure a complaint always has an assigned owner and never falls into the black hole. Guarantee 100% complaint case resolution. CASE-BY-CASE PROGRESS VISIBILITY & REAL-TIME STATUS Track the status of each guest complaint real-time. Always know what’s going on. Track guest complaints and resolution to help you and your team maintain or improve your guest satisfaction service goals. SEAMLESS COMMUNICATION & FEEDBACK CHANNEL Assign cases to the appropriate manager, add notes, track initial and final resolution, and provide feedback to the brand. You’ll never waste time wondering who’s responding to which case and making your guests happy. With the Workpulse GiSMo App, the pulse of your guest satisfaction is in the palm of your hand. IMPORTANT NOTE Requires a valid and current Workpulse account. Don’t have one? Please visit our website, and we’ll take it from there!

PuzzleHR ConnectPLUS - Your Exclusive HR Assistant! PuzzleHR ConnectPLUS is the ultimate mobile app exclusively for PuzzleHR customers and their employees. Meet Harley, our virtual HR Assistant, ready to provide instant support. When Harley can't assist, she'll seamlessly connect you to a human HR expert. But that's not all! Engage with your coworkers through high fives and recognitions for a job well done. Earn badges as you give and receive recognition, fostering a positive and collaborative work environment. Key Features: Exclusive access for PuzzleHR customers and their employees. Instant support from Harley, your virtual HR Assistant. Easy transition to human assistance when needed. Engage with coworkers through high fives and recognitions. Earn badges for active participation and recognition.