LEx vs RapidIdentity App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
LEx
Connect with county staff to get questions answered and problems solved. Submit inquiries 24/7, including photos, and track updates on existing requests. This app streamlines communication for residents seeking county services.
- Submit inquiries to county staff
- 24/7 request submission
- Attach photos to requests
- Track updates on requests
- Connect with staff for solutions
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Loudoun Express Request, or LEx, is an efficient way to connect with county staff on a range of topics. Your inquiries are routed directly to a staff member who can help answer questions and solve problems. LEx is 24/7. Have a question or concern after business hours? Snap a photo and enter a request. Your inquiry will be in the queue for the next business day. LEx is one step ahead. Concerned about the litter on the corner? Check LEx. Your neighbor may have already entered it. You can follow along for updates. Loudoun County is committed to exemplary service for our residents. LEx is here to help.
RapidIdentity App
Enhance security with an additional layer of verification for app sign-ins. This app supports push notifications and time-based one-time passcodes, working offline and consolidating multiple authentication tools into one secure place.
- Push notification authentication
- Time-based One-Time Passcode (TOTP) generation
- Offline TOTP functionality
- Consolidates multiple authentication tools
- PIN and Touch ID protection for passcodes
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Identity Automation makes it easier than ever to provide an additional layer of security when signing into work and personal apps with the RapidIdentity Mobile Application. The RapidIdentity Mobile Client enables organizations to use Push and Time-based One-Time Passcode (TOTP) authentication methods in place of passwords or as a second verification step during the login process to RapidIdentity and RapidIdentity SSO enabled applications. RapidIdentity TOTP works offline and does not require any cellular or wifi connection. The RapidIdentity Mobile Client can also generate TOTP passcodes for RapidIdentity and other personal SaaS services and web applications that support mobile-generated passcodes, enabling users to consolidate other authentication tools into a single app. It supports all the same apps supported by Google Authenticator, including Gmail, LastPass, Evernote, Dropbox, Facebook, and much more. With the RapidIdentity Mobile App, you can also lock specific passcodes behind a PIN or your phone Touch ID, so even if your phone is taken, your codes are not left exposed. When an organization employs RapidIdentity Mobile Client to facilitate authentication to their environment, it is necessary to have RapidIdentity Server version 4.8.2 or later to ensure the mobile device can receive notifications from RapidIdentity Server.
Screenshots
Verdict
The clearest difference is rating: RapidIdentity App at 1.4 against LEx's 1.0. RapidIdentity App also leads on ratings volume (655 vs 42). LEx's advantage is iOS requirement (8.0 vs 12.2). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
RapidIdentity App holds the better App Store score, 1.4 against 1.0. That said, the two scores are not equally well evidenced: RapidIdentity App has 655 ratings behind it against 42, so its average is the more settled of the two. Written reviews point the same way: 0% of LEx's written reviews are positive against 6% of RapidIdentity App's.
Both ship on a similar rhythm, roughly every 3 months. The most recent releases landed on October 24, 2026 and October 26, 2026 respectively.
| Parameter | LEx | RapidIdentity App |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (42 ratings) | 1.4 (655 ratings) — better |
| Positive reviews | 0.0% of reviews | 6.5% of reviews — better |
| Number of ratings | 42 | 655 — better |
| Update frequency | Every 3 months | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 8.0 — better | 12.2 |
| Further details — not scored | ||
| Size | 24 MB | 109 MB |
| Age rating | 4+ | 4+ |
| Developer | PublicStuff LLC | Identity Automation, LP |
Customer experience
LEx
RapidIdentity App
Bugs and requests
LEx
Not enough reviews yet to summarise bugs or requests.
RapidIdentity App
Reported bugs
3 issues- QR code scanner doesn't work
- Can't log in with existing account
- Ping me feature frequently fails
Requested features
3 requests- Bring back old branding
- Add Apple Watch support
- Improve notification reliability
In-app purchases
LEx
No in-app purchases
RapidIdentity App
No in-app purchases









