FrontApp vs Thnks
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FrontApp
This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.
- Unified customer communication
- Automated workflows
- Real-time collaboration
- Centralized message routing
- Customer operations visibility
- Team efficiency tools
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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Thnks
Easily send thoughtful digital gifts to strengthen business relationships. This platform helps teams book more meetings, improve client connections, and engage employees with a scalable and compliant way to show appreciation.
- Send gifts via email or text
- Curated gift catalog
- Track gift delivery
- Personalized messaging
- Business relationship building
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Thnks is the easiest way to send thoughtful gestures of appreciation that develop stronger business relationships. Thousands of teams use Thnks to book more sales meetings, improve client relationships, and engage employees through our frictionless, scaleable, and fully-compliant digital gratitude platform. • Send items instantly via email or text message (no address needed). • Browse expertly curated categories or search our entire catalog for the perfect product. • Track your gestures of appreciation from the app or our web-based dashboard. • Deliver a unique recipient experience with personalized messaging. Thnks makes it easy to instantly send thoughtful gestures of appreciation, such as… • Send a hot cup of coffee to your top customers on a cold morning. • Provide lunch to a client for an upcoming midday meeting. • Send a bottle of wine to celebrate the closing of a deal. Build stronger business relationships through spreading gratitude using the Thnks app.
Screenshots
Verdict
The clearest difference is review sentiment: Thnks at 82% against FrontApp's 35%. Thnks also leads on rating (4.9 vs 3.3) and monetization model (free vs ad-supported). FrontApp's advantage is update cadence (every 3 weeks vs every 5 weeks) and device support (3 vs 1). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Thnks holds the better App Store score, 4.9 against 3.3. Both are backed by a comparable volume of ratings — 185 and 541 respectively. Written reviews point the same way: 35% of FrontApp's written reviews are positive against 82% of Thnks's.
FrontApp ships an update every 3 weeks, Thnks every 5 weeks. The most recent releases landed on September 23, 2026 and September 22, 2026 respectively.
| Parameter | FrontApp | Thnks |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (185 ratings) | 4.9 (541 ratings) — better |
| Positive reviews | 34.8% of reviews | 81.8% of reviews — better |
| Number of ratings | 185 | 541 — better |
| Update frequency | Every 3 weeks — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.6 — better | 16.0 |
| Further details — not scored | ||
| Size | 80 MB | 90 MB |
| Age rating | 4+ | 4+ |
| Developer | FrontApp, Inc. | Applied Gratitude Inc. |
Customer experience
FrontApp
Thnks
User reviews
FrontApp
From 185 App Store ratingsWhat we love
- 👥 Excellent for shared team inboxes
- 🎯 Streamlined email collaboration
- ⚡ Desktop and web versions are solid
- 🔄 Useful commenting and tagging features
- 💬 Great for internal team communication
Room to improve
- 🐢 Slow app performance and loading times
- 🐛 Frequent crashes and freezing
- 📱 Mobile app significantly behind desktop version
- 💰 Expensive pricing with unexpected increases
- 🔐 Login issues (Google and Microsoft auth)
Thnks
From 541 App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Quick gift sending
- 💡 Great for relationship building
- 🤝 Helps show appreciation
- 📱 Live tracking and mobile app
Room to improve
- 💸 High markups on gifts
- 🐛 App won't open after update
- 🐛 Cannot log in
- 🐛 Glitchy performance
- 🐛 Gift redemption issues
Bugs and requests
FrontApp
Reported bugs
17 issues- App crashes frequently on launch and during use
- Emails fail to send or send blank messages
- Login redirects don't complete (Google auth)
- App freezes requiring phone restart
- Unable to mark emails as read
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- Cannot attach images to emails
- Cannot delete or close draft emails
- Inbox fails to load or refresh automatically
- Email body content doesn't load
- Keyboard jumps and disappears when typing comments
- Comment box loses focus with physical keyboard
- App closes when switching to other apps
- Swipe gestures display blank white screens
- Send button requires multiple taps to work
- Tags cannot be removed from emails
- App logs out users unexpectedly
- Performance degradation after updates
Requested features
15 requests- Dark mode for mobile app
- Ability to manage other users' status on mobile
- Calendar integration on mobile
- Push notifications for untagged emails
- Language filtering on mobile
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- Draft generation/AI features on mobile
- Knowledge base access on mobile
- Scheduling links option
- Multi-email selection with swipe gestures
- Tag and template creation/editing on mobile
- Better email truncation handling
- Session persistence when switching apps
- Apple Watch compatibility
- App widgets for mobile
- Advanced search functionality
Thnks
Reported bugs
6 issues- Cannot access account after signing up
- App won't open after latest update
- Cannot log in past LinkedIn sign in
- Gifts did not work at counter
- Cannot send gift in a text
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- Recent new contacts not found in app
Requested features
2 requests- Sync contacts
- Specify dollar amount for gifts
In-app purchases
FrontApp
No in-app purchases
Thnks
No in-app purchases
