Teamwork Desk vs SafeStatus

Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered. Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installation Questions? Click on the App Support link below and we'll be more than happy to help! Love the app? Leave a quick review below!

SafeStatus is a mobile application that integrates seamlessly with Castatus, an emergency mass communication software platform. Organizations can use Castatus to communicate with their community during emergencies and other critical events. Castatus enables an organization to create and manage communications via multiple channels including text message, email, voice and popular social channels. In addition, enhanced functionality is provided within the SafeStatus application including the following: • Request help • Report critical incidents • Chat with peers and the organization • Report safe or not-safe status • Provide emergency contacts that can be notified in the event of an emergency • Interact with a critical live event by uploading comments, photos, and video as well as staying up-to-date with the latest information • Receive critical communications from the organization • View important documents SafeStatus interactions appear in real-time within the Castatus Crisis Manager to those tasked with managing critical events within the organization.