Cannot sign into mobile app
I’m using the same credentials to sign into the application on chrome and safari but every time I try on the app it says “please make sure you have the correct username or password”
I’d rate this zero stars if I could.
I’d rate this zero stars if I could.
Dated app
No notifications on the app when you receive a new ticket or reply. We’ve been asking for this feature for years but just get told they will add it to their suggestions list. Still waiting for this essential feature.
NOT WORKING
after updates, not working on iphone anymore..what is the use of this app if its not functioning while on the go?
Needs Maintenance
Pretty buggy. Did Teamwork abandon this app?
Can’t assign tasks from tickets
Can’t assign tasks from tickets in desk to tasks in projects. It is essential and the create task is grayed out on iPad and iPhone so it’s not functional on the go away from a desktop.
Uninstalled.
Had to remove the updated app. If you click on a link inside a ticket it opens a web view that can’t be “backed” out of.
Not being able to search via a url structure is also annoying. The new ticket URL works (most times) but not the search one.
Sadly I’ve had to uninstall this.
Not being able to search via a url structure is also annoying. The new ticket URL works (most times) but not the search one.
Sadly I’ve had to uninstall this.
Please bring back the old app!
Is there any possibility that you can bring back the old native app? It was really great and reliable. The new webviews are a pain with a lot of problems, long loading times, you always start on the overview page, when you open an attachment you have to close and restart the app since there is no „close“ option. All frames are wobbling and also the displayed information is worse than in the old app.
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Awful useless update
Worse than ever now, this is just a minimised web view clunky and difficult to navigate on a phone. The old app was a 100x better. Dont even bother!
Your iPad app is absolutely trash
I can’t even log in! It directs me to log in again! This is garbage ad should be addressed!
Please feel free to reach out to me for support. Eric@ dogwater.games
Please feel free to reach out to me for support. Eric@ dogwater.games
Crashes
This app has been crashing for over a year. We pay 4500 per year for this product, but I think we are done with it. I can get a much better system for our money.
Almost no functionality of the desktop version
I can’t tag tickets, can’t merge tickets, can’t forward emails, can’t see when someone else is viewing same ticket/already replying, can’t UPLOAD ATTACHMENTS??
Crashing constantly
Post recent rebranding update app keeps crashing when attempting to view tickets. :(
Please hire a software engineer
Oh the irony. From YOUR product description: “software doesn’t support your customers. You do.” Your own fking software doesn’t support your own customers!!
Since the send feedback button doesn’t work........ 1) I can’t figure out how to write a new ticket. Maybe the feature is there, but if I can’t find it that’s terrible UI design 2) opening a notification just opens the app and not the ticket itself. Useless notifications. 3) where are the app settings? 4) UI doesn’t work on iPhone X - you now the phone that’s been out for a year?
Since the send feedback button doesn’t work........ 1) I can’t figure out how to write a new ticket. Maybe the feature is there, but if I can’t find it that’s terrible UI design 2) opening a notification just opens the app and not the ticket itself. Useless notifications. 3) where are the app settings? 4) UI doesn’t work on iPhone X - you now the phone that’s been out for a year?
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Beanding Update; App Still Not iPad-Ready
I love your products, but that this app is updated with new branding and still isn’t iPad-ready is getting old. This needs to be higher on the priority list, please!
Still no iPad Support
Not Really helpful.
Can’t create a ticket
Great app but we still need the ability to create a ticket. Need this ability ASAP!
Blank screen after new update
Just shows blank white screen after new update
No iPad support
This app doesn’t have iPad support. I might just switch to something else like Zendesk or whatever
Love TWD but not a fan of the app
We use TWD all day every day and it’s a great companion to TWP. But I can’t say much about the app. I would love the ability to create tickets, do mentions, sort and filter better. Hopefully we will see more feature parity in the mobile apps soon.
Bad JSON message has locked me out of App
About two weeks after downloading the app, I started receiving a bad JSON message. I flagged it for support and they said they filed the bug.
Then a week after, the app hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in.
Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen.
So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work.
Then a week after, the app hiccupped. And reverted to the login screen. I went to sign back in and it said it was authenticating and then nothing happened. If I put in the wrong password, I get an error message. But when I put in the right password it never actually logs in.
Not only that but when I try to access the website from my iPhone it tries to load the page but instead loads a white screen.
So the only place I can access tickets is from my desk — other than being alerted and responding through the email on my phone. 😕 Needs a lot of work.
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