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Teamwork Desk

Teamwork Desk

Manage your helpdesk on the go

20 ratings
29 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • November 5, 2015
  • March 7, 2022

Developer

Teamwork Crew Limited
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iphone
ipad
⭐29
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Manage your customer support helpdesk from anywhere. Create and update tickets, assign requests, and collaborate with your team on the go. Stay connected with customers and ensure timely responses, whether you're poolside or on a hike.

✓Full help desk dashboard access
✓Create and reply to tickets
✓Bulk ticket updates
✓Add private team notes
✓Generate time logs
✓Manage agents and customers
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What's New in Teamwork Desk

2.0.0

March 7, 2022

Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.

User reviews

Most RecentHighest RatedLowest Rated

Cannot sign into mobile app

I’m using the same credentials to sign into the application on chrome and safari but every time I try on the app it says “please make sure you have the correct username or password”
I’d rate this zero stars if I could.
TheReal.NateTuckerTheReal.NateTucker

Dated app

No notifications on the app when you receive a new ticket or reply. We’ve been asking for this feature for years but just get told they will add it to their suggestions list. Still waiting for this essential feature.
al-8080al-8080

NOT WORKING

after updates, not working on iphone anymore..what is the use of this app if its not functioning while on the go?
ToweringTroveToweringTrove

Needs Maintenance

Pretty buggy. Did Teamwork abandon this app?
Your Wifes BWCYour Wifes BWC

Can’t assign tasks from tickets

Can’t assign tasks from tickets in desk to tasks in projects. It is essential and the create task is grayed out on iPad and iPhone so it’s not functional on the go away from a desktop.
AggymooreAggymoore
See 24 more reviews

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FAQ

What does the Teamwork Desk app do?

The Teamwork Desk app allows you to manage your customer support helpdesk from your mobile device. You can access your full dashboard, create new tickets, reply to existing ones, and manage various aspects of your support operations while away from your desk.

What are the key features of the Teamwork Desk app?

Key features include full dashboard access for managing your help desk on the go, the ability to create and reply to tickets, quickly assign and manage requests with bulk updates, add private notes for team collaboration, generate time logs on replies, and manage agents, customers, and company profiles.

Is the Teamwork Desk app free to use?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees for its core functionality.

Who is the target audience for this app?

This app is designed for customer support professionals, including agents and managers, who need to stay connected and manage their helpdesk operations remotely. It's ideal for those who work in the field or travel frequently.

Can I collaborate with my team using this app?

Yes, the app facilitates team collaboration by allowing you to add private notes to tickets. This ensures that your team members can communicate and coordinate effectively on customer issues, even when working remotely.