Comparison

The Customer Factor vs Workful

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

The Customer Factor

Manage appointments, estimates, and invoices with ease. Navigate between jobs using integrated map services. Capture signatures, photos, and process payments directly within the app.

Highlights
  • Appointment scheduling and editing
  • Integrated map navigation
  • Estimate and invoice creation
  • Signature capture
  • Photo upload and capture
  • Credit card processing
  • Time tracking and clock in/out
Features
Read full description

This app is for users of The Customer Factor who are looking for an easy way to schedule, view, and edit appointments. Each appointment is connected to google maps and apple maps making navigation from appointment to appointment a breeze. You can also create/email/print estimates and invoices and mark invoices as paid. We're always adding new features to the app. Some recent feature releases include a signature feature where you can capture signatures, a photo feature giving you a way to easily take photos from within the app or upload photos from your phone, a completely searchable database, credit card processing, an "I'm on the way" text messaging feature, discount options, ability to email general emails (with or w/o attachments) to your prospects and customers and much more. Plus we have a time tracking feature and a clock in/clock out feature available!

About

Workful

Easily clock in and out, track your hours, and manage time-off requests. Submit expense and mileage reimbursements with receipt photos. Access your pay stubs and view payroll information all in one place.

Highlights
  • Clock in and out
  • Track hours in real-time
  • Request PTO
  • Submit expense reimbursements
  • View pay stubs
  • Submit receipt photos
Read full description

Easily clock in and out, track paid time off (PTO), submit expense and mileage reimbursements, and view your pay stubs. **Track time easily** • Clock in and out • View how many hours you’ve worked in real-time • Request PTO • View your available time-off balances **View and manage payroll info** • Request reimbursement for business expenses or miles driven • Submit pictures of your receipts using your device’s camera • View pay stubs each time you’re paid **We’re here to help** Workful offers free unlimited phone, email, and chat support to all our customers. Have a question? We’re here to help every step of the way. Phone: 866-967-5385 Email: support@workful.com **What is Workful?** Workful is a simple, all-in-one tool that streamlines your most important payroll tasks, including time clocks, direct deposit, and expense reimbursements. We have over 12 years of experience in the online payroll space and are dedicated to helping small businesses get back to work faster. **Sign up** This employee app requires a Workful account. If your employer uses Workful, you should have received an email inviting you to create an account. Click the link in that email to get started. If you need to start running payroll for your company, sign up at https://www.workful.com to start your free trial – no credit card required.

Screenshots

The Customer Factor4 screens
Workful4 screens

Verdict

The call

The clearest difference is rating: Workful at 5.0 against The Customer Factor's 3.5. Workful also leads on iOS requirement (13.0 vs 15.0). The Customer Factor's advantage is update cadence (every 3 weeks vs every 4 months) and ratings volume (71 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Workful holds the better App Store score, 5.0 against 3.5. That said, the two scores are not equally well evidenced: The Customer Factor has 71 ratings behind it against 2, so its average is the more settled of the two.

UpkeepUpdate frequency

The Customer Factor ships an update every 3 weeks, Workful every 4 months. The most recent releases landed on September 29, 2026 and September 18, 2026 respectively.

Scorecard4 real differences · 6 level
The Customer Factor versus Workful: the parameters behind the verdict, then further details
ParameterThe Customer FactorWorkful
PriceFreeFree
Rating3.5 (71 ratings)5.0 (2 ratings) — better
Positive reviews48.5% of reviews—
Number of ratings71 — better2
Update frequencyEvery 3 weeks — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.013.0 — better
Further details — not scored
Size107 MB10 MB
Age rating4+4+
DeveloperThe Customer Factor LLCWorkful LLC

Customer experience

The Customer Factor

All ratings71 ratings
Positive60.6%
Neutral5.6%
Negative33.8%
Written reviews33 reviews
Positive48.5%
Neutral3.0%
Negative48.5%

Workful

All ratings2 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

The Customer Factor

No in-app purchases

None

Workful

No in-app purchases

Questions

Is The Customer Factor free?
The Customer Factor is free to download, with no in-app purchases.
Is Workful free?
Workful is free to download, with no in-app purchases.
Which has better reviews, The Customer Factor or Workful?
Workful is rated higher. The Customer Factor averages 3.5 out of 5 from 71 ratings, while Workful averages 5.0 from 2 ratings.
Do The Customer Factor or Workful have ads?
Neither The Customer Factor nor Workful shows ads.
Which is updated more often, The Customer Factor or Workful?
The Customer Factor ships an update every 3 weeks, and Workful every 4 months. Most recently, The Customer Factor was updated on September 29, 2026 and Workful on September 18, 2026.

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