The Customer Factor

The Customer Factor

by The Customer Factor LLC

67 ratings
33 reviews
Free

Details

  • Released
  • Updated
  • September 25, 2015
  • March 25, 2026

Features

The Customer Factor screenshot #1 for iPhone
The Customer Factor screenshot #2 for iPhone
The Customer Factor screenshot #3 for iPhone
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The Customer Factor screenshot #6 for iPhone
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About

Manage appointments, estimates, and invoices with ease. Navigate between jobs using integrated map services. Capture signatures, photos, and process payments directly within the app.

Appointment scheduling and editing
Integrated map navigation
Estimate and invoice creation
Signature capture
Photo upload and capture
Credit card processing
Time tracking and clock in/out
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What's New in The Customer Factor

6.6.53

March 25, 2026

Thanks for using The Customer Factor! This update introduces tech notes for your technicians to see with jobs/estimates along with the ability to set either 1 or 2 prospect types/customer types. Additional minor user interface changes were made also (ie: a bigger i'm on the way button). We suggest turning on automatic updates on devices running The Customer Factor to receive regular updates.

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User reviews

Cooking my phone

Why is it that I'm simply on the app and my location is off, yet it cooks my phone while I'm on it 10 minutes? What exactly is it doing it needs that much processing power? Please look into this problem. Nearly fried my phone from an app I must be on for work

Not being able to sign in!

App opens fine, but keeping loading to then prompt with “check internet connection” and fails to log me in. Internet is perfectly fine. Please look into this

Love it

I have been using they for year, And I absolutely love it. They also have a great costumer service. I totally recommend it

Once you sign up they won’t cancel.

Multiple times tried to cancel and some woman who acts stupid on a line the is barely coherent says she’ll send and email which never comes. Scam of a company

Very Good Once You Figure it Out

I wasn't a big fan at first, but the more I used it and the more I began to figure it out the better it became. It has a lot of features I appreciate. It's not the most user-friendly, but again once you figure it out it's a very solid application

FAQ

What does The Customer Factor app do?

This app allows users of The Customer Factor software to manage appointments, create and send estimates and invoices, and process payments on the go. It also includes features for navigation, photo capture, and customer communication.

What are the key features of The Customer Factor app?

Key features include appointment scheduling and editing, integrated map navigation to appointments, the ability to create and email estimates and invoices, mark invoices as paid, capture signatures, take or upload photos, process credit cards, and utilize an 'I'm on the way' text messaging feature.

Is The Customer Factor app free to use?

Based on the provided information, the app is listed as free. There are no mentions of subscription fees, paid downloads, or in-app purchases for core functionality.

Who is the target audience for The Customer Factor app?

The app is designed for existing users of The Customer Factor software who need a convenient mobile solution for managing their field service operations, including scheduling, invoicing, and customer interactions.

What are some common use cases for The Customer Factor app?

Common use cases include scheduling and managing client appointments, generating and sending professional estimates and invoices directly from the field, capturing customer signatures on work orders, documenting job progress with photos, and efficiently navigating between service locations.