Apparound vs Salesforce Field Service

Apparound the all-in-one solution to a successful digital selling. It includes: • manage and share sales and marketing content • real time quoting • contract generation • electronic signature • sales tracking and monitoring • information management and business intelligence Apparound works as a native app on tablets, smartphones and PC. Designed to be used in real time with the client or remotely, the app retains all its features even when there is no internet connection. The seller can show the sales content, process the offer, generate the contract and conclude it through the graphometric signature or remotely through the OTP signature, already at the first appointment. Apparound helps companies improve sales productivity by simplifying the sales process for sellers and making the buying process easier for customers. Eight modules to improve sales productivity: • Content Sharing: your sales, marketing and commercial content always at hand • Power CPQ: configures and generates real-time offers without errors, even in offline mode • Solution Advisor: simplifies the process of configuring offers with guided tours and customer-specific purchase suggestions • Interactive Tools: Increase customer engagement. Engage the customer in a unique sales experience, offering the possibility to manage the purchasing process • Contract Generator: generate a contract automatically by filling in the fields with the information collected during the configuration of the offer • Electronic Signature: it increases the speed of deal closure, by signing the contract with electronic signature during the meeting, or remotely through the SMS-OTP (One-Time-Password) signature • Sales Tracker: dynamic dashboard that allows salespeople and managers to monitor the progress of sales activities and the situation of each customer • Data Manager: the form allows you to collect data and feedback from customers, record information, administer questionnaires Key capabilities: • Cloud solution • Works offline • Customer facing • Multi-device: accessible on tablet, smartphone and PC • Multi-language

The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Improve first visit resolution by arming employees with this best-in-class mobile solution. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications. Backed by the Salesforce1 platform, this application lets you customize and extend the app to empower your mobile employees with whatever they need to easily resolve issues in the field. Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to use this application. Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses. Features: - Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere. - Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next. - Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity. - Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter. - Access relevant Knowledge Articles to help you finish tricky tasks. - Stay informed with the most up-to-date information with automatic push notifications to relevant users. - Easily obtain proof of service using your touch screen to capture customer signatures. - Quickly generate and send Service Reports to your customers after completing jobs. - Seamlessly manage your Van Stock inventory or record product transactions using a Price Book. - Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job. - Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case. - Declare your time off by recording it in the application - Scan barcodes and QR codes directly from the app - Intuitively visualize the different steps required to finish complex jobs with work order line items - Quickly get up to speed by viewing asset service history information.