Imprivata ID vs AMSConnect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Imprivata ID
This secure authentication app streamlines clinical workflows for medical professionals. It offers hands-free authentication for controlled substance prescribing and convenient push notifications for remote network access, enhancing speed and security.
- Hands Free Authentication for EPCS
- Secure remote network access
- Fast push notification verification
- DEA two-factor authentication compliance
- Streamlined clinical workflows
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Imprivata ID is a secure authentication application that helps improve clinical workflows for medical professionals for electronic prescribing of controlled substances (EPCS), remote network access, and others. For EPCS, Imprivata ID enables Hands Free Authentication, a breakthrough solution that delivers exceptional speed, security, and convenience for providers while meeting DEA two-factor authentication requirements for EPCS. Instead of typing a manual token code, Hands Free Authentication wirelessly retrieves and verifies a one-time password from the Imprivata ID application on the user’s mobile device, even if it is locked and/or in the user’s pocket, which delivers unparalleled speed and convenience with minimal impact to clinical workflows. For remote network access, Imprivata ID enables fast, convenient push notifications. Users receive a notification on their mobile phone asking them to verify their identity. The user simply swipes the notification from the lock screen of their device and taps “Approve,” and the second factor of authentication is complete.
AMSConnect
This HIPAA-compliant app enables secure text messaging for critical communications. It integrates with specialized devices, offers team messaging, and allows for message forwarding and availability status updates. Access messages on mobile or web with read receipts and advanced sharing options.
- HIPAA compliant secure messaging
- Pager integration for redundancy
- Service team and group messaging
- Critical alert override
- Message forwarding
- Availability status updates
- Mobile and web accessibility
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AMS Connect is a HIPAA compliant mobile application for critical and secure text messaging. Enhancing critical messaging workflows AMS Connect also integrates with American Messaging’s suite of critical messaging devices, providing reliable, secure, and redundant messaging. Key Features: - Send and receive secure text messages in compliance with HIPAA standards. - Pager Integration – Messages arrive on your pager, smartphone or both for redundancy and convenience. - Service Teams – Send a page to a service team or group. Adds backup and redundancy to the traditional “hand-off” or “pass around” pager with easy opt-in and opt-out of on-call pagers at any time. - Silent/Do Not Disturb Override – AMS Connect notifications can override “Silent” and “Do Not Disturb” phone settings when Critical Alerts are “Allowed” by the end-user. - Message Forwarding – Let your colleagues know who is covering you when off-duty and have your messages automatically forwarded to that person. - Availability Status – Set your status to let contacts know if you are available, bust or off duty and view the status of others. - Mobile & Web Accessibility – Access AMS Connect anytime, anywhere with device sync. - Read Receipts – See exactly if, and when your colleagues have read your messages with receipts. - Quick Messages - Quickly send commonly used messages by selecting from a list of pre-populated phrases or create your own. - Voice Notes – Record a voice message and send it securely within a conversation thread. - Photo & File Share – Safely send up to 5 photo and file attachments including PDF, Word, and Excel documents up to 28MB at a time. - Archived Messaging History – Ability to archive single, multiple or all messages (according to your organization’s retention policy). - Searchable Directory – Access a listing of professionals from your organization and message them directly. - Urgent Message – Alert your care team to critical information and events by sending an urgent message with a unique tone. - Critical Group Messaging – Privately and securely message individuals, teams, and other distribution groups. - Secure External Messaging – (enhanced feature) Send a HIPAA secure message or photo to anyone with a mobile phone. Secure external messages are encrypted conversations between an American Messaging user and an external user with a mobile device. No need to sign up and remember usernames and passwords. Just quick, easy secure communication.
Screenshots
Verdict
The clearest difference is update cadence: AMSConnect at monthly against Imprivata ID's every 4 months. AMSConnect also leads on ratings volume (288 vs 49). Imprivata ID's advantage is chart position (#201 vs unranked). On price, rating, review sentiment and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AMSConnect holds the better App Store score, 2.2 against 2.1. That said, the two scores are not equally well evidenced: AMSConnect has 288 ratings behind it against 49, so its average is the more settled of the two. Written reviews complicate that: 20% of Imprivata ID's written reviews are positive against 18% of AMSConnect's, so the app with the better star average is not the one people write more warmly about.
Imprivata ID ships an update every 4 months, AMSConnect monthly. The most recent releases landed on October 29, 2026 and October 25, 2026 respectively.
| Parameter | Imprivata ID | AMSConnect |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (49 ratings) | 2.2 (288 ratings) — better |
| Positive reviews | 20.5% of reviews — better | 17.9% of reviews |
| Number of ratings | 49 | 288 — better |
| Update frequency | Every 4 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #201 — better | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 15.6 |
| Further details — not scored | ||
| Size | 21 MB | 70 MB |
| Age rating | 4+ | 17+ |
| Developer | Imprivata, Inc. | American Messaging, LLC |
Customer experience
Imprivata ID
AMSConnect
User reviews
Imprivata ID
From 49 App Store ratingsWhat we love
- 👍 Works as expected
- 👍 Simple and easy to use
- 👍 Reliable daily use
- 👍 Works with Apple Watch (historically)
- 👍 Streamlined patient care (historically)
Room to improve
- 🐛 App constantly crashing
- 🐛 Glitchy and laggy
- 🐛 Terrible interface
- 🐛 Difficult to use
- 🐛 Horrible app
AMSConnect
From 288 App Store ratingsWhat we love
- 🚀 Efficient messaging workflow
- 👍 User-friendly interface
- 🔒 Secure communication
Room to improve
- 🐛 Unreliable notifications
- 🔍 Poor search and archiving features
- 🔊 Lack of volume control for alerts
- 🔒 Security concerns with message access
- ⚠️ Frequent login issues
Bugs and requests
Imprivata ID
Reported bugs
35 issues- Apple Watch push notification not working
- Approve/Deny buttons disappeared after update
- Fast Access feature gets disabled
- Push button broken with latest update
- Push approval not working
Show 30 moreShow fewer
- Approve/Deny buttons removed
- Unable to approve or deny through the app
- No push notification to watch
- Impravata gone after Apple Watch update
- Missing Apple Watch support
- Watch approve/deny feature broken
- Took the Apple Watch approval away
- Approve button disappeared
- No longer transmits to Apple Watch
- App availability on watch missing
- Apple Watch connection broken
- App crashes constantly
- App won't read review
- Push notifications not working
- Approve/Deny broken on iOS 13
- Low power Bluetooth dongle not working
- iOS 13 broke Apple Watch usefulness
- Cannot use Apple Watch to approve/deny
- Notification with 'Dismiss' only on watch
- App no longer functions properly after iOS 13 upgrade
- Notification for login not received
- App icon is blank
- Notifications never appear
- App keeps saying 'open' in App Store but not installed
- App not functioning unless all other apps are closed
- App requires re-enrollment after device change/update
- App stops working and requires IT reset
- App not working with new iPhone
- App not working with older iOS/watchOS
- App requires re-entry of password for each prescription
Requested features
4 requests- Fix Apple Watch integration
- Make approve/deny buttons larger and separated
- Color code approve/deny buttons
- Bring back Apple Watch approval feature
AMSConnect
Reported bugs
4 issues- Inconsistent page delivery
- Unexpected logout and data loss
- Compatibility issues with iOS 16
- Glitches with service team management
Requested features
5 requests- Scheduling and on-call routing
- Apple Watch app integration
- Customizable alert sounds
- Ability to delete messages
- Improved CarPlay support
In-app purchases
Imprivata ID
No in-app purchases
AMSConnect
No in-app purchases
Questions
Is Imprivata ID free?
Is AMSConnect free?
Which has better reviews, Imprivata ID or AMSConnect?
Do Imprivata ID or AMSConnect have ads?
Which is updated more often, Imprivata ID or AMSConnect?
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