OneXperience vs MyADT
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OneXperience
Facilitates live voice and video calls with professionals, allowing for high-definition photo capture and video recording. Users require an invitation and conference code from a professional to join collaborative sessions.
- Live voice and video calls
- Stream and record live video
- High-definition photo capture
- Professional collaboration
- Conference code access
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The OneXperience mobile application allows for users to collaborate with professionals. Through the application, a voice and video call is placed with their professional to stream and record live video with the capability of taking high definition photos. Users must be invited by a professional and receive a conference code to perform video collaborations.
MyADT
Securely access and manage your ADT account details from anywhere. View and update personal information, schedule service appointments, and log system faults. Get support and help materials without needing to call or email.
- View and manage account details
- Update keyholder information
- Book and manage engineer visits
- Book routine inspections
- Log faults
- Access support and help material
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With MyADT you get instant and secure access to your account information. It’s completely personalised to you and with everything now in one place it couldn’t be easier to get what you need, when you need it, without the need to call or email. Key Features: • View and manage account details • View and update keyholder information • Book and manage engineer visits • Book routine inspections • Log faults • Access support and help material for getting the best out of your security or troubleshooting MyADT is designed to give you access to your account and contract information and not to control the operation of your system. It has been developed to ensure a smoother customer experience. If you already use the ADT Smart Services app to manage, set, unset your smart security system this will not change.
Screenshots
Verdict
The clearest difference is rating: OneXperience at 3.0 against MyADT's 1.3. OneXperience also leads on review sentiment (13% vs 0%) and update cadence (monthly vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OneXperience holds the better App Store score, 3.0 against 1.3. Both are backed by a comparable volume of ratings — 76 and 191 respectively. Written reviews point the same way: 13% of OneXperience's written reviews are positive against 0% of MyADT's.
OneXperience ships an update monthly, MyADT every 2 months. The most recent releases landed on October 24, 2026 and October 22, 2026 respectively.
| Parameter | OneXperience | MyADT |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (76 ratings) — better | 1.3 (191 ratings) |
| Positive reviews | 12.5% of reviews — better | 0.0% of reviews |
| Number of ratings | 76 | 191 — better |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.6 — better | 17.0 |
| Further details — not scored | ||
| Size | 27 MB | 118 MB |
| Age rating | 4+ | 4+ |
| Developer | Xactware Solutions, Inc. | ADT Fire and Security PLC |
Customer experience
OneXperience
MyADT
In-app purchases
OneXperience
No in-app purchases
MyADT
No in-app purchases
