Comparison

LG ThinQ vs SmartHome (MSmartHome)

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

LG ThinQ

Control and manage your LG smart home appliances from anywhere. This app offers smart care, automation, energy monitoring, and direct access to troubleshooting and service requests for your connected devices.

Highlights
  • Remote appliance control
  • Smart home automation routines
  • Energy consumption monitoring
  • Product troubleshooting and service booking
  • AI-powered chat support
  • Downloadable appliance apps
Features
Currently charting
Read full description

Connect your IoT home appliances to the LG ThinQ app. Enjoy effortless product control, smart care, and convenient automation in one simple solution. ■ Discover the convenience of smart home appliances through the Home tab.  - Control your IoT home appliances from anywhere with our app.  - Get personalized recommendations for managing appliances based on usage history. - Find out ways to better make use of the app's features from ""Explore"" ■ Upgrade your products and your living spaces from ThinQ Play. - Download a variety of apps available for use from LG ThinQ On(AI Home Hub) - Use your products more efficiently and with greater ease by introducing new features to products you are currently using. - Upgrade your products based on your lifestyle and personal preferences. ■ Create smart routines to match your needs.  - Automatically turn on the lights and air purifier when it’s time to wake up.  - When you’re on vacation, automatically turn off products to save energy. ■ Monitor your energy consumption data quickly.  - Use Energy Monitoring to compare your power usage with your neighbors’.  - Set energy saving goals and get usage status notifications to help save energy more efficiently. - Receive care services for your products all in one place. ■ Handle everything from troubleshooting to service requests directly from the app.  - Use the Smart Diagnosis function to check your product’s status.  - Book a service visit from a professional engineer for an accurate diagnosis and inspection. ■ Ask our AI-powered 'Chat with LG' about ThinQ home appliances.  - Our 'Chat with LG' provides answers tailored to your product’s situation and condition. ※ Services and features may vary depending on your product model and your country or region of residence. The following access permissions are necessary for the ThinQ app. All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as ""Siri & Search"", ""Notification"", ""Background App Refresh"", and ""Cellular Data"") [Optional Access Permissions] • Location - To find and connect to nearby Wi-Fi when registering the product. - To set and save the home location in Manage Home - To search for and use information about current locations, such as weather. - To check your current location in the ""Smart Routines"" function. • Camera - To take a profile picture - To share a home or account scanned from a QR code. - To take and attach photos in ""1:1 Inquiry."" - To record and store purchase receipts when registering additional information about the product..(미국 Only) - To use the AI oven Cooking Record feature. - To use in “Chat with LG” when entering the product and serial number information • Photo, Media, File - To use the smartphone's storage when downloading the information of the product to be connected - To take and attach photos in ""1:1 Inquiry."" - To record and store purchase receipts when registering additional information about the product. - To view photo/video on your smartphone on the TV. - To use in “Chat with LG” to save photos/videos of product symptoms or proof of purchase - To use in “Chat with LG” when entering the product and serial number information • Media and Apple Music - To view photo/video on your smartphone on the TV. • Microphone - To check product status via Smart Diagnosis - To use in “Chat with LG” when inputting through the microphone in the input window and using STT. • Local Network - To obtain the device connecting Wi-Fi info when adding devices • Bluetooth - To find and connect to nearby Bluetooth devices when adding a product to the app. • HomeKit - To add IoT-based products • Notifications - Notifications are essential for receiving updates on product status, important notices, benefits, and information.

About

SmartHome (MSmartHome)

Control and monitor smart home appliances from various brands remotely and with voice commands. Receive important notifications and set up helpful automations to simplify daily tasks. Customize your device controls for quick access.

Highlights
  • Remote app control
  • Voice control integration
  • Appliance status monitoring
  • Helpful automations
  • Customizable device cards
  • Timely notifications
Features
Read full description

==The Red Dot Award 2023 Winner== SmartHome allows you to connect, monitor, and control smart appliances from Midea, Pelonis, Comfee, Master Kitchen, Artic King, and MDV. SmartHome replaces the MSmartHome and Midea Air apps, providing a brand-new look and improved experience. KEY FEATURES: REMOTE APP CONTROL: Easily control your smart appliance anytime, from anywhere using your smart phone. For example, cool down your room before you arrive home. VOICE CONTROL: Enjoy hands-free control of select appliances with Amazon Alexa, Google Assistant, and Siri. NOTIFICATIONS: Never miss an important update or alert from your smart appliances. Receive timely notifications to alert you that the fridge door is open, or your oven has finished cooking dinner. APPLIANCE STATUS: Monitor your smart appliances anytime, from anywhere. Check how much time is left on your laundry cycle or when your dishwasher will have the silverware ready for dinner. HELPFUL AUTOMATIONS: Make everyday life a little easier. Enable your air conditioner to automatically turn on when it is hot outside. Set a schedule for your dehumidifier to turn off at bedtime. CUSTOMIZABLE DEVICE CARDS: Quick access to your most used devices and controls from the app home page. SmartHome supports home appliances including air conditioners, vacuum cleaners, dehumidifiers, fans, ovens, washers & dryers, dishwashers, and more. Access Permissions: The following access permissions are required for the SmartHome (formerly MSmartHome) app to provide necessary services. If you do not allow them, you can still use the app except for the related services. - Bluetooth: Find and connect to nearby devices via Bluetooth or BLE. - Location: Detect home WLAN network information to add device. Check your location to automate actions when location changes. Search for local weather information in "Scene" function. - Camera: Scan QR codes to add device. Upload photo to report a repair or feedback. - Album: Scan saved QR codes. Edit your profile photo. Upload a photo to report a repair or feedback. ※The availability of products and services may vary depending on the models you own or the region/country you reside in.

Screenshots

LG ThinQ4 screens
SmartHome (MSmartHome)4 screens

Verdict

The call

LG ThinQ and SmartHome (MSmartHome) both sit at 4.6 stars, but that hides the real split: 69% of SmartHome (MSmartHome)'s written reviews are positive against 28% of LG ThinQ's. SmartHome (MSmartHome) also leads on monetization model (free vs free with in-app purchases). LG ThinQ's advantage is update cadence (every 3 weeks vs every 2 months) and ratings volume (241K vs 21K). On price, rating, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for LG ThinQ against 4.7 for SmartHome (MSmartHome). That said, the two scores are not equally well evidenced: LG ThinQ has 241K ratings behind it against 21K, so its average is the more settled of the two. Written reviews are what separate them: 28% of LG ThinQ's written reviews are positive against 69% of SmartHome (MSmartHome)'s.

UpkeepUpdate frequency

LG ThinQ ships an update every 3 weeks, SmartHome (MSmartHome) every 2 months. Both last shipped on October 30, 2026.

Scorecard5 real differences · 6 level
LG ThinQ versus SmartHome (MSmartHome): the parameters behind the verdict, then further details
ParameterLG ThinQSmartHome (MSmartHome)
PriceFreeFree
Rating4.6 (241K ratings)4.7 (21K ratings) — better
Positive reviews28.0% of reviews69.1% of reviews — better
Number of ratings241K — better21K
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#19 — better—
DevicesiPhone, iPad, Apple Watch — betteriPhone, Apple Watch
Requires iOS16.0 — better16.4
Further details — not scored
Size713 MB233 MB
Age rating4+4+
DeveloperLG ElectronicsShenZhen Shuzhi Scene Positioning Technology Co., Ltd.

Customer experience

LG ThinQ

All ratings233,987 ratings
Positive90.3%
Neutral2.6%
Negative7.1%
Written reviews4,913 reviews
Positive28.0%
Neutral9.4%
Negative62.7%

SmartHome (MSmartHome)

All ratings20,021 ratings
Positive94.5%
Neutral1.9%
Negative3.7%
Written reviews2,408 reviews
Positive69.1%
Neutral6.5%
Negative24.4%

User reviews

LG ThinQ

From 241K App Store ratings

What we love

  • 🚀 Convenient remote control
  • 📢 Helpful notifications
  • 🔍 Useful diagnostics
  • 🔋 Energy monitoring

Room to improve

  • 🐛 Connectivity issues
  • 🤖 Limited functionality
  • 🔒 Privacy concerns
  • 🕰️ Slow app performance
  • 🤷‍♀️ Confusing setup

SmartHome (MSmartHome)

From 21K App Store ratings

What we love

  • 🚀 Easy to use
  • 👍 Convenient remote control
  • 👍 Helpful scheduling features
  • 🚀 Straightforward setup
  • 👍 User-friendly interface

Room to improve

  • 🐛 Connectivity issues
  • 🐛 Frequent disconnections
  • 🐛 Inconsistent performance
  • 🐛 Buggy app
  • 🐛 Unreliable app

Bugs and requests

LG ThinQ

Reported bugs

5 issues
  • Unreliable device connections
  • Inaccurate temperature/status reporting
  • Inability to clear notification history
  • Forced location tracking
  • Account/login problems after updates

Requested features

5 requests
  • Remote start/stop for appliances
  • Customizable wash/dry cycles
  • Automatic clock adjustment
  • Integrated smart home features
  • Improved notification management

SmartHome (MSmartHome)

Reported bugs

7 issues
  • App crashes on startup
  • Frequent disconnections from devices
  • Inability to control devices remotely
  • Scheduled tasks not working as expected
  • Inaccurate device status reporting
Show 2 more
  • Mapping features not functioning properly
  • Alexa integration not working reliably

Requested features

9 requests
  • Add energy usage/consumption tracking
  • Improve Alexa integration
  • Add option to disable beeping sounds
  • Allow multiple users to access the same account
  • Provide more detailed usage data and analytics
Show 4 more
  • Improve scheduling and timer functionality
  • Add support for 5GHz WiFi networks
  • Improve map editing and virtual barrier features
  • Provide more customization options

In-app purchases

None

LG ThinQ

No in-app purchases

None

SmartHome (MSmartHome)

No in-app purchases

Questions

Is LG ThinQ free?
LG ThinQ is free to download, with no in-app purchases.
Is SmartHome (MSmartHome) free?
SmartHome (MSmartHome) is free to download, with no in-app purchases.
Which has better reviews, LG ThinQ or SmartHome (MSmartHome)?
SmartHome (MSmartHome) is rated higher. LG ThinQ averages 4.6 out of 5 from 241K ratings, while SmartHome (MSmartHome) averages 4.7 from 21K ratings.
Do LG ThinQ or SmartHome (MSmartHome) have ads?
Neither LG ThinQ nor SmartHome (MSmartHome) shows ads.
Which is updated more often, LG ThinQ or SmartHome (MSmartHome)?
LG ThinQ ships an update every 3 weeks, and SmartHome (MSmartHome) every 2 months. Most recently, LG ThinQ was updated on October 30, 2026 and SmartHome (MSmartHome) on October 30, 2026.

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