LG ThinQ User Reviews

LG ThinQ
LG ThinQ
LG Electronics, Inc.

Customer Experience

Positive experience28.1% of reviews
Neutral9.4% of reviews
Negative experience62.5% of reviews

~ Based on 4,816 written reviews from the US App Store.

What users say about LG ThinQ

Is LG ThinQ Safe?

LG ThinQ appears safe based on user ratings. AppsHunter Safety Score for LG ThinQ is 92/100.

This assessment is based on 233,987 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.3% of ratings point to a safe experience
2.6% of ratings suggest some concerns
7.1% of ratings point to a risky experience

~ Based on 233,987 App Store ratings for LG ThinQ.

Is LG ThinQ Legit?

LG ThinQ appears to be a legitimate app. AppsHunter Legitimacy Score for LG ThinQ is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Back door Class action lawsuit release form

Been using on my refrigerator for over a year. No useful features at all, but it does release you from the ability to benefit from a class action lawsuit – so, when the compressors fail and it’s found to be their fault, you get nothing but this app.
Don’t worry, you can get it back, you just have to submit a written letter to opt out.
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Horrible customer experience

Just bought premium LG washer and dryer. Try to add to the app and even though it detects my network it refuses to add due to error. I own 100s of IoT devices and this is the horrible experience and I can’t use any of the smart services now due to buggy app. I was going to buy LG for my entire kitchen and now this is giving me major pause
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Sucks!

If you don’t share your location, it will stop working with your tv. When you first use it it will work perfectly with your tv then, when it prompts you to share your location and you choice the less preferred option, it will “magically” stop working. I’m not a conspiracy theorist by any means but OMG no company can be trusted anymore to not monitor our every move that we are willing to share with them. Such a shame bc I used to love LG.
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Terrible, outdated app

Literally the worst app on my phone. Doesn’t seem like it’s been updated in over a decade. Just to give one example, it takes 7 steps just to delete notifications that the washing machine cycle is finished.

Me gusta

Excelente servicio te da la app

Mistake in Temp reporting

I have my oven set to 425 F. Preheating is done. App reports 41F. Pretty funny actually. Separate oven thermometer reports 400

Representatives are limited to provide service…

Why do we call only to be told they have no access to order parts. Over this ai age and everything being through some ai bs that cannot do things properly. Either fix your system or allow the person on the other end of the phone to do their job…

quite literally the worst tv control app i've ever had the displeasure of using

I have owned several smart TV's and find the LG app to be the most useless and pointless of them all. From having to be connected to the same wifi network as the tv for it to do anything, to it randomly unpairing and needing you to be in front of the tv to get a code to re-pair it, there could not be a more useless tv control app. It frequently glitches or straight up doesn't do what it says it's doing. This app has been the sole reason I've wanted to get a new TV from a different brand. Seriously frustrating.
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Apple Login Fail

After half dozen attempts and having my account locked out I deleted app! LG should review their build more than once every 18 months and address in compatibility issue or just remove the Apple login option!

Washer and dryer

I love LG every since

Unnecessary

I find it annoying that you must log in to an LG account to update apps. Just another company that is trying to take customer information.

666mb for a tv control app?

How come it takes so much space

More stable? Diagnosis not completed. Try again.

This app has worked for me in the past. Not when I needed it. I note the app upgrade a week ago to make it “more stable”? Saturday it didn’t work. “Audible Diagnosis was not completed. Try again.” (fail, fail…). Why?
Update: tried Sunday and it worked, but came up all ok ?!
The Audible Diagnosis was definitely not working on Sat. Did it exactly the same Sunday and it completed. Maddening. The app’s response should’ve been system down or some explanation. Glitchy.
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Not worth the bother

I downloaded and installed this app, with some difficulty, and was disappointed by both the connection process and dysfunction.

I was mainly disappointed by the fact that you cannot edit the standard cycles and change the default. I expected that to be the primary reason for the app.

Переспала работать!

Не грузит, ничего не происходит после открытия приложение (((

Perfecta

Me encanta la aplicación es muy útil

What have you done?

Since latest update will not connect to my Tv no matter what I try, it’s worked fine for probably 3 years!! Then since latest update nothing, have spent hours messing around

Major Disappointment

Continues years later to disappoint. The original version worked and you could actually stream volume to your earbuds from your phone. But after one upgrade that all went away. It streams for less than a minute and disconnects. I’m using an iPhone 18 pro max. I’ve asked questions and received no reply. Sad.
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Love it

I absolutely love my LG Washer!

Many features don't work with voiceover

App doesn't let me add extra rinse, also it doesn't let me turn off turbo wash. Pleaase, update the app to work with voiceover.