Comparison

Luma Surveillance vs Crestron Device Assistant

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Luma Surveillance

Monitor your security cameras remotely with live video streaming, easy playback, and recording capabilities. Manage multiple devices, customize views, and capture important moments from your tablet or mobile device.

Highlights
  • Live video viewing (single/split screen)
  • Search and playback recordings
  • Capture snapshots and record video
  • Unified app for NVRs and DVRs
  • Customize grid views
  • Remote PTZ camera control
  • Audio support (model dependent)
Features
Read full description

The Luma Surveillance app makes it easy to check on what matters – anytime, anywhere. Watch live video, easily search, play back, and save recordings, or take a snapshot all from your tablet or mobile device. • One unified app for all Luma products – including both NVRs and DVRs • Enjoy crystal-clear live viewing of a single or split screen (4, 9, or 16 channels simultaneously) in both portrait and landscape modes with convenient pinch to zoom • Switch between high or standard resolution depending on your remote connection • Customize your grid views for multi-device management – Drag and drop cameras where you’d like them, even across multiple DVRs/NVRs • Easily scan timeline and playback to find recordings and events • Instantly capture snapshots or record videos with a tap of your finger • Add snapshots and video to your photo library for safe keeping or to share with family, friends, or colleagues • Listen or speak to whoever is on the other end (Audio support varies by camera model) • Remotely control pan/tilt/zoom (PTZ) cameras • Swipe to quickly and easily switch between cameras

About

Crestron Device Assistant

Streamline the setup of Crestron devices with rapid scanning and one-tap configuration. This mobile tool automates device claiming, panel deployment, and home system pairing, leveraging your phone's camera and Bluetooth.

Highlights
  • Instant device scanning
  • Automatic serial number/MAC recognition
  • Deploy from packaging or labels
  • One-tap configuration workflows
  • Mobile-first Bluetooth and camera use
  • Claim devices to XiO Cloud
  • Deploy Desk Q scheduling panels
Features
Read full description

Transform device deployment to minutes! Crestron Device Assistant revolutionizes how you deploy and configure Crestron devices. Simply point, scan, and watch your devices seamlessly connect—whether you're claiming to XiO Cloud, deploying Desk Q scheduling panels, or pairing CEVO Mini with Crestron Home.  What makes it amazing: - Instant scanning - Camera recognizes serial numbers and MAC addresses automatically - Works everywhere - Deploy from packaging, labels, or directly from devices - One-tap workflows - Devices configure and connect in moments - Mobile-first - Leverage Bluetooth and camera technology already in your pocket Supported workflows: - Claim devices to XiO Cloud accounts - Deploy Desk Q scheduling panels with third-party calendar integration - Pair CEVO Mini with Crestron Home

Screenshots

Luma Surveillance2 screens
Crestron Device Assistant4 screens

Verdict

The call

The clearest difference is rating: Crestron Device Assistant at 4.3 against Luma Surveillance's 1.8. Crestron Device Assistant also leads on update cadence (monthly vs every 11 months). Luma Surveillance's advantage is ratings volume (291 vs 6) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Crestron Device Assistant holds the better App Store score, 4.3 against 1.8. That said, the two scores are not equally well evidenced: Luma Surveillance has 291 ratings behind it against 6, so its average is the more settled of the two.

UpkeepUpdate frequency

Luma Surveillance ships an update every 11 months, Crestron Device Assistant monthly. The most recent releases landed on November 1, 2026 and November 5, 2026 respectively.

Scorecard5 real differences · 5 level
Luma Surveillance versus Crestron Device Assistant: the parameters behind the verdict, then further details
ParameterLuma SurveillanceCrestron Device Assistant
PriceFreeFree
Rating1.8 (291 ratings)4.3 (6 ratings) — better
Positive reviews4.8% of reviews—
Number of ratings291 — better6
Update frequencyEvery 11 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS10.0 — better18.0
Further details — not scored
Size22 MB31 MB
Age rating4+4+
DeveloperWirepath Home Systems, LLCCrestron Electronics, Inc.

Customer experience

Luma Surveillance

All ratings262 ratings
Positive19.5%
Neutral3.4%
Negative77.1%
Written reviews104 reviews
Positive4.8%
Neutral3.8%
Negative91.3%

Crestron Device Assistant

All ratings6 ratings
Positive83.3%
Neutral0.0%
Negative16.7%

Bugs and requests

Luma Surveillance

Reported bugs

17 issues
  • App freezes and requires restart to load cameras
  • Remote playback feature non-functional
  • Login issues and authentication failures
  • App crashes when viewing multiple DVRs simultaneously
  • Crashes when switching to 32 camera view
Show 12 more
  • WiFi connectivity fails despite strong internet
  • App only works with cellular data, not WiFi
  • Buffering and 'No Data' errors during playback
  • Recent update wiped out clipped files
  • Screen orientation flips unexpectedly during playback
  • App incompatible with latest iOS versions
  • Battery drains to zero during playback
  • Night camera feeds show nothing
  • App stuck in infinite loop
  • Playback stops when switching between cameras
  • Time zone playback limitations
  • Motion detection sends only email alerts with garbled images

Requested features

14 requests
  • Complete app redesign from scratch
  • Mac OS native support
  • Pinch-to-zoom functionality
  • VCR-like playback controls (skip forward/backward)
  • Motion-detected clip auto-population
Show 9 more
  • Video export to phone capability
  • Sound on video reviews
  • Push notifications for motion detection
  • Improved landscape/portrait orientation handling
  • Faster camera feed loading
  • Better grid view quality settings
  • Multi-DVR simultaneous viewing support
  • Simplified login process
  • Better technical support responsiveness

Crestron Device Assistant

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Luma Surveillance

No in-app purchases

None

Crestron Device Assistant

No in-app purchases

Questions

Is Luma Surveillance free?
Luma Surveillance is free to download, with no in-app purchases.
Is Crestron Device Assistant free?
Crestron Device Assistant is free to download, with no in-app purchases.
Which has better reviews, Luma Surveillance or Crestron Device Assistant?
Crestron Device Assistant is rated higher. Luma Surveillance averages 1.8 out of 5 from 291 ratings, while Crestron Device Assistant averages 4.3 from 6 ratings.
Do Luma Surveillance or Crestron Device Assistant have ads?
Neither Luma Surveillance nor Crestron Device Assistant shows ads.
Which is updated more often, Luma Surveillance or Crestron Device Assistant?
Luma Surveillance ships an update every 11 months, and Crestron Device Assistant monthly. Most recently, Luma Surveillance was updated on November 1, 2026 and Crestron Device Assistant on November 5, 2026.

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