Horrible product
Do not buy. Almost always down. Zero stars.
Luma surveillance
Sucks!!!
Why? Annoying!
Just about every other camera app I used when want to zoom in, you pinch the screen. This app you have to press the magnifier icon first, really! Oh if you want to switch to another camera, you need press icon again to be able to change cameras. This app is listed under “Productivity” which is the opposite while using it…
Show more
Doesnt work
There is no prompt to log in
God forbid you have to review the recording
It takes hours to look through old tape with no easy way to review recorded material and the app is horrible.
App simply doesn’t work
I can never get the app to show the livestream/playback any time I’m away from home. Very frustrating when our home alarm goes off, and I can’t access the cameras. Very disappointed I was talked into these cameras/app by our home automation rep. Do not buy if you’re considering!
Less than helpful
The only reason you have equipment and software is to be able to review when needed…and that is impossible and never works.
Inconsistent
The app is frequently inaccessible. When I click on to see my cameras, the app just spins and I get an error. I tried it on WiFi as well as on cell service and nothing. I’m concerned because this happens frequently and when I need it, it doesn’t work. It is not meeting my security needs.
Operations
Cameras never work. Quality an issue. Hard to navigate. Especially when can’t download cameras. Just stood working all the time
App is terrible
90% of the time the remote playback doesn’t work. It’s very clunky to even get to remote playback
Horrible loading time
I can believe how terrible this app is I have to close it out every time to have the cameras load
My ring door bell is more reliable, I also have 8yr old Arlo cameras that are 100% faster in loading than this
I would not recommend this product
I don’t see what the advantage of this is over Arlo that you buy at Costco for a fraction of the cost
My ring door bell is more reliable, I also have 8yr old Arlo cameras that are 100% faster in loading than this
I would not recommend this product
I don’t see what the advantage of this is over Arlo that you buy at Costco for a fraction of the cost
Show more
iOS 26 breaks this app
Please update your app asap. Need footage thx
Upgrade was a downgrade
The most recent release of this app for our Luma cameras made things worse. First of all, the app upgrade wiped out all my clipped files & some I can't get back now because they were older than what our NVR has in storage. Second I CONSTANTLY now get buffering, No Data, and no connection errors when I'm trying to review & clip video. It's extremely frustrating. And it's more clicks now to get to main stream so I can see the video clearly. I hope they fix these problems asap. It wastes so much time reviewing anything now.
Show more
Worse app ever!
Tech team says things like,” oh I haven’t heard that” and “we will look into that and get back to you”. They never do! Also look up the Reddit users and even on discord and everyone has problems with this. Asking for a full refund or willing to go to court and show damages.
App from the 1990’s
If ZERO stars were an option, I would give this app -10. The camera quality is OK but the App is absolute trash. I can view my ring camera footage in seconds but to takes forever to view anything on the Luma App. It doesn’t support Mac so if you want to download the videos, you need a PC. I have a 20 year old Windows laptop I that I only use to download videos. Luckily, it’s not too often. This company should ashamed of itself.
Show more
Worse Connection Ever !!
We purchased the system on the recommendation of our technology company, and thus far it has been an absolute disaster. It kicks us off of the cameras randomly and it’s almost impossible to log back in without getting technical support. Once you get technical support, it lasts for maybe a day or two then
back to the same issue. The app is not use your friendly. Avoid at all cost.
back to the same issue. The app is not use your friendly. Avoid at all cost.
Show more
Junk
Complete junk, app, cameras, zero interface.
No App updates
This company hasn’t updated their app in 4+ years. Their lack of commitment to product improvement & security is shocking.
Terrible
It’s honestly hard to imagine what could be updated on this app to make it worse than it already is, but I’m sure the developers will think of something. If you’re considering this for home security purposes, my suggestion would be that instead you invest in an Etch-a-Sketch and leave it by the door with a note, requesting that would-be thieves and vandals use it to sign-in, so that you have a reasonably accurate record of what happened on your porch.
Show more
Low quality and outdated
The app is well behind even basic alternatives. The playback feature is horrific. It doesn’t auto-populate with motion sensed clips. Instead you put in dates/times and then slide through minutes at a time. Find another option if you can.
