Best Customer Engagement System Apps

196+ iOS apps curated and reviewed

4.2 avg rating
20 free apps
Updated July 2026

Looking for free customer engagement system apps? 20 of our 196+ tracked titles are free to download — no subscription, no trial. The rest are premium picks worth paying for.

Top Picks for Customer Engagement System

Quo (formerly OpenPhone)#2

Quo (formerly OpenPhone) by OpenPhone Technologies Inc

Business calling and texting
Strong Contender
💼 Business
4.4😊(11K ratings)
FreeIn-App Purchases
#55in Business
Quo (formerly OpenPhone) screenshot 1
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Quo (formerly OpenPhone) screenshot 3
Quo (formerly OpenPhone) screenshot 4
Quo (formerly OpenPhone) screenshot 5
Quo (formerly OpenPhone) screenshot 6

This app provides a unified platform for business calls, texts, and customer information, enabling personalized customer relationships at scale. It features AI-powered call answering, flexible routing, and a mini CRM to ensure no customer is missed and to facilitate business growth.

What We Love

  • 🚀 Great phone
  • 👍 Fantastic App
  • 👍 Great app!
  • 👍 Great service

Room to Improve

  • 🔇 Unable to mute individual numbers
  • 🐛 SMS notifications don't alert sometimes
  • 🔒 Forced to let AI read all of our messages
Medallia Mobile 3#3

Medallia Mobile 3 by Medallia, Inc.

Activate Employees Anywhere
Worth Considering
💼 Business
4.1😞(806 ratings)
Free
Medallia Mobile 3 screenshot 1
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Medallia Mobile 3 screenshot 3
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Medallia Mobile 3 screenshot 5
Medallia Mobile 3 screenshot 6

Empower your workforce with real-time customer feedback and action tools. This app provides role-based dashboards, streamlined workflows, and alerts to quickly address customer trends and concerns from anywhere.

What We Love

  • 🚀 Easy to use
  • 👍 Intuitive interface
  • 🚀 Responsive app
  • 👍 Helpful for work

Room to Improve

  • 🐛 Frequent crashes
  • 🐛 Login issues
  • 🐛 Notifications not working

More Customer Engagement System apps to explore

4
1440 Mobile
1440 Mobile
1440 Mobile
Customer Engagement App
Free

This app streamlines customer engagement for mobile employees by unifying communication channels like SMS, WhatsApp, and chat. It offers deep Salesforce integration for CRM data access, AI-powered reply suggestions, and tools for efficient team collaboration.

Unified communication channelsSalesforce integrationAI-powered reply recommendations
💼 Business
(12)
free
5
FrontApp
FrontApp
FrontApp
Customer operations platform
Free

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

Unified customer communicationAutomated workflowsReal-time collaboration
💼 Business
(164)
ad-supported
6
AskNicely
AskNicely
AskNicely
Real Time Customer Feedback
Free

This AI-powered platform helps businesses manage customer experience by collecting and responding to feedback in real-time. It identifies areas for improvement, suggests focus areas for teams, and helps set company-wide growth goals.

Real-time customer feedback collectionAI-powered customer experience managementCSAT and NPS performance tracking
💼 Business
(47)
free
7
Community by C Space
Community by C Space
Community by C Space
C Space
Free

Connect with brands and contribute to customer-inspired growth. This app allows you to engage with major companies in a unique way, receiving notifications for new activities and completing them directly from your mobile device.

Connect with brandsCustomer-inspired growthEngage with major companies
🌟 Lifestyle
(1.9K)
free
8
amoCRM 2.0
amoCRM 2.0
amoCRM 2.0
Cloud based CRM system
Free

This cloud-based CRM system centralizes customer communication across messengers, emails, and calls. It enables personalized dialogues and offers powerful analytics, reporting, and automation tools for sales teams.

Messaging-powered CRMMulti-channel communication (messengers, email, calls)Personalized customer dialogues
💼 Business
(20)
freemium
9
LiveChat - Support & Sell
LiveChat - Support & Sell
LiveChat - Support & Sell
Customer service chat
Free

This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.

Real-time customer supportIncoming message sneak peekReady-to-go responses
💼 Business
(108)
freemium
10
ActiveCampaign
ActiveCampaign
ActiveCampaign
Sales CRM, Marketing, Reports
Free

Manage your sales pipeline, marketing campaigns, and customer data from anywhere. Track key performance metrics, update deals, and communicate with contacts on the go. This app provides essential business insights and tools for sales and marketing professionals.

Marketing reports and analyticsCRM and sales automationContact and lead management
💼 Business
(1.2K)
free with in-app purchases
11
Drift - Chat & Video
Drift - Chat & Video
Drift - Chat & Video
Live Chat & Video for Sales
Free

Connect with prospects and customers instantly through live chat and personalized video messages. Never miss an opportunity to engage, schedule meetings directly from conversations, and track customer interactions on the go.

Live chat with customers and leadsRecord and share personalized videosReal-time notifications for website visits
💼 Business
(1.1K)
free
12
Zoho SalesIQ - Live Chat App
Zoho SalesIQ - Live Chat App
Zoho SalesIQ - Live Chat App
Hassle Free LiveChat Software
Free

This platform combines live chat, website visitor tracking, and analytics to help businesses convert visitors into customers. It offers proactive engagement, real-time translation, and lead scoring to enhance customer interactions and sales.

Website visitor trackingLive chat functionalityProactive chat invitations
💼 Business
(1.3K)
subscription
13
DelightChat - Customer Support
DelightChat - Customer Support
DelightChat - Customer Support
Shared Customer Support Inbox
Free

Streamline customer service by unifying WhatsApp, Instagram, Facebook, and email inquiries into a single dashboard. Access Shopify order data and collaborate with your team to resolve customer issues efficiently.

Unified inbox for multiple channelsTeam collaboration toolsShopify order data integration
💼 Business
(1)
free
14
Freshchat
Freshchat
Freshchat
Chat with customers on-the-go
Free

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

Manage conversations on-the-goView visitor profilesReceive push notifications
💼 Business
(52)
freemium
15
Customer Service Revolution
Customer Service Revolution
Customer Service Revolution
Conference Guide
Free

This app provides attendees with all the essential information for the annual Customer Service Revolution conference. It's designed for leaders and entrepreneurs focused on excelling in customer service to gain a competitive edge.

Conference information accessNetworking opportunitiesEducational content
💼 Business
(35)
free
16
HubEngage - Employee App
HubEngage - Employee App
HubEngage - Employee App
ONE App for 360° Engagement
Free

This app unifies employee communications, recognition, social networking, surveys, and instant messaging. It helps organizations of all sizes boost productivity, engagement, and reduce costs by reaching all employees through a single, branded platform.

Employee communicationsEmployee recognitionEnterprise social network
💼 Business
(92)
free
17
Cooleaf
Cooleaf
Cooleaf
by Cooleaf, Inc.
Free

This platform helps organizations engage, recognize, and reward their stakeholders globally. It facilitates feedback collection, immersive experiences, and data-driven insights to measure success and celebrate achievements with a customizable rewards catalog.

Feedback collectionImmersive experiences and eventsData-driven insights
📊 Productivity
(56)
freemium
18
Leadership Engagement Tool
Leadership Engagement Tool
Leadership Engagement Tool
by Best Buy Co., Inc.
Free

Gain real-time insights into your store's operations. Monitor key performance indicators and stay informed about daily activities. This tool helps managers and employees stay connected and aware of what's happening on the ground.

Real-time store insightsMonitor key performance indicatorsDaily activity updates
💼 Business
(33)
free
19
Aura Rewards System
Aura Rewards System
Aura Rewards System
Customer loyalty app.
Free

A simple loyalty program solution for businesses to reward customers. Customers can easily earn and redeem points using just their phone number, eliminating the need for physical cards or stamps.

Customer loyalty program setupEarn and redeem pointsPhone number-based system
🛍️ Shopping
(1)
free
20
respond.io - Inbox
respond.io - Inbox
respond.io - Inbox
Messaging CRM
Free

Manage customer conversations from multiple messaging channels in one unified inbox. Empower your team with AI-assisted replies, real-time updates, and contact management to enhance marketing, sales, and support efforts.

Unified inbox for all channelsTeam collaboration on conversationsAI-assisted replies and translation
💼 Business
(14)
free