This app offers support tools for first responders, including access to customer care and device self-diagnostics. It also facilitates requesting device uplifts within a specified radius. A FirstNet portal login is required for access.
What We Love
- ✅ Improved app performance in recent versions
- 💬 Chat feature now consistently available
- 📱 Easier navigation in newer versions
- 💳 Bill payment functionality working for some users
- 🔐 Biometric login capability (requested feature being implemented)
Room to Improve
- 🐛 Frequent app crashes and freezes
- ❌ Constant logout issues requiring repeated logins
- 🌐 Redirects to Safari/web browser for most functions
- ⏱️ Extremely slow loading times
- 📄 Unable to view bills or account information
- 💳 Cannot pay bills through app reliably
- 🔑 Login failures and authentication issues
- 📱 Poor app design and outdated interface
- 🚫 Biometric login not functional or unavailable
- 📞 Inadequate customer service support
- 💰 Billing errors and unexpected charges
- 🔗 Non-functional links and buttons
- ⚠️ App incompatibility with newer iOS versions
- 😤 Essentially a web wrapper, not a true native app
